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Affordable Body Work

Auto body shop · Richmond, VA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty89−1.1Momentum penalty83−1.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#119 of 133 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 11%
4.8 ★★★★★ 192 Google reviews · 24 photos
94%five-star reviews
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
5.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Sep 2026latest review

Affordable Body Work at a glance

Customers frequently cite fair pricing, quick turnaround times, and clear communication regarding repair costs and processes. Positive feedback highlights the shop's ability to match paint colors and complete body work efficiently. However, low-star reviews note instances of unexpected storage fees, unreturned calls, and concerns about billing transparency with insurance companies.

  • Google rating: 4.8 out of 5 from 192 reviews (94% five-star).
  • Reviews on this page: 192 Google reviews (176 with written comments, 36 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: September 14, 2026.
  • Service: Auto Body Shop serving Richmond, Virginia.

Data from Google, last updated November 4, 2026.

Score profile vs other auto body shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

Satisfaction79Reliability64Craft & service89Value100Momentum83Replies to reviews24Satisfaction: 79 (median 89)Reliability: 64 (median 85)Craft & service: 89 (median 99)Value: 100 (median 100)Momentum: 83 (median 100)Replies to reviews: 24 (median 59)
Affordable Body WorkAuto Body Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Affordable Body Work: 79/100 on this factor. Category median: 89.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Affordable Body Work: 64/100 on this factor. Category median: 85.B
64
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Affordable Body Work: 89/100 on this factor. Category median: 99.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Affordable Body Work: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Affordable Body Work: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Affordable Body Work: 24/100 on this factor. Category median: 59.D
24

Bar = this company · dark tick = category median.

Star ratings

192 Google reviews we collected

  • 5 stars18094%
  • 4 stars21%
  • 3 stars00%
  • 2 stars32%
  • 1 star74%

Praise vs complaints

Phrases our text analysis found in 176 written reviews

  • Praise39895%
  • Complaints195%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2388%
  • Reasonable14%
  • Overpriced28%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Price & value11127%
  • Quality & results9322%
  • Would recommend7017%
  • Staff & attitude5212%
  • Speed & response4812%
  • Honesty & trust317%
  • Communication123%

What customers talk about

We read 176 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Johnny and his team are reasonable fair and straight forward !”
    “He isn’t an authored body shop for State Farm so he knows they will not pay storage fees.”
  • “My civic’s front bumper was falling off and Johnny fixed it to perfection!”
    “Their paint job is terrible.”
  • “I will recommend him to all my friends and take any vehicle I need body work on to him.”
    “I wouldn't recommend him to anyone because I feel like I was trying to be scammed.”
  • “I did not think my truck would ever look this nice again.”
  • “Absolute hands down the best, most efficient cost wise and time wise.”
  • “John is so kind; an honest business man who runs a well equipped body shop.”
    “They have shady business practices.”
  • “He communicated clearly the entire time what work needed to get done, why, and how it would affect the total repair cost.”

People customers mention

  • Johnny 13 reviews
  • Works 4 reviews
  • Yung 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Affordable Body Work for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

ShaQuoriaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

ABSOLUTELY AMAZING! I came in to get my front bumper replaced after a hit and run but I also needed some mechanical stuff done before I went home to visit. They did both for me and gave me an amazing deal! Johnny and his team are reasonable fair and straight forward !

Matt8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These guys do an amazing job! I have an older 97' honda domani import that the clear coat was heavily worn on the hood and roof along with a gnarly rust spot on the driver side door. Johnny gave me a wonderful price and knocked out everything even faster than planned with quality looking top notch! He even hooked me…

Great pricePaintingBody & Trim
Gregory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My civic’s front bumper was falling off and Johnny fixed it to perfection! He communicated clearly the entire time what work needed to get done, why, and how it would affect the total repair cost. I’ve attached photos of the repair so you can see for yourself. Thank you again Johnny!

Customer photo from Gregory's review
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is THE most excellent service and work I have ever received having my car worked on. Johnny is amazing!..An excellent job..done fast and the most reasonable price ever!..this guy is old school you guys…and truly cares about his community. No price gauging here!..what a great experience

Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

When I arrived to pick up my truck, I was floored. I did not think my truck would ever look this nice again. Not only did Johnny hit the estimate right on, he had it completed in under two weeks and it was not minor damage. I will recommend him to all my friends and take any vehicle I need body work on to him.

Great priceBody & Trim
Hengbin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Affordable Body Shop provided excellent service. Their team was friendly, professional, and easy to work with throughout the process. They explained everything clearly, completed the work carefully, and made the experience smooth and stress-free. I truly appreciate their great attitude and high-quality service. Highly recommended!

Great priceService not listed

Photos

Customer reviews

4.8 ★★★★★ 192 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
ShaQuoria JenningsLocal Guide · 15 reviewsTotal number of Google reviews ShaQuoria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

ABSOLUTELY AMAZING! I came in to get my front bumper replaced after a hit and run but I also needed some mechanical stuff done before I went home to visit. They did both for me and gave me an amazing deal! Johnny and his team are reasonable fair and straight forward !

Matt Talley8 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys do an amazing job! I have an older 97' honda domani import that the clear coat was heavily worn on the hood and roof along with a gnarly rust spot on the driver side door. Johnny gave me a wonderful price and knocked out everything even faster than planned with quality looking top notch! He even hooked me up with cleaning up the headlights and used some leftover paint he had from the project to touch up some random rock chips I had throughout the car! Couldn't recommend these guys enough, thank you!!

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Gregory Gibbons1 reviewTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My civic’s front bumper was falling off and Johnny fixed it to perfection! He communicated clearly the entire time what work needed to get done, why, and how it would affect the total repair cost. I’ve attached photos of the repair so you can see for yourself. Thank you again Johnny!

Michelle Cash1 reviewTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is THE most excellent service and work I have ever received having my car worked on. Johnny is amazing!..An excellent job..done fast and the most reasonable price ever!..this guy is old school you guys…and truly cares about his community. No price gauging here!..what a great experience

Jason Hunt1 reviewTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

When I arrived to pick up my truck, I was floored. I did not think my truck would ever look this nice again. Not only did Johnny hit the estimate right on, he had it completed in under two weeks and it was not minor damage. I will recommend him to all my friends and take any vehicle I need body work on to him.

  • Price assessment: Great price
  • Services: Body & Trim
Hengbin Wang1 reviewTotal number of Google reviews Hengbin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Affordable Body Shop provided excellent service. Their team was friendly, professional, and easy to work with throughout the process. They explained everything clearly, completed the work carefully, and made the experience smooth and stress-free. I truly appreciate their great attitude and high-quality service. Highly recommended!

  • Price assessment: Great price
  • Services: Service not listed
Amanda Mullaney1 reviewTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolute hands down the best, most efficient cost wise and time wise. Great attitudes. I wish I would have known about this place sooner. 10/10 recommend!!

Kayden Warren4 reviewsTotal number of Google reviews Kayden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Johnny did a great job with my repairs after an accident. He gave me the best deal and provided with me multiple estimates and options for repairing other scrapes. I stopped by Friday for an estimate and had my car back on Wednesday, so great turnaround. Johnny was also kind enough to give me a ride when I dropped my car off. All around great experience, and I can confidently recommend his work to anyone.

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Jose Martinez3 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The most affordable and best place you can find. They completed everything in a timely manner and left my car looking amazing, like nothing ever happened. They even got me a new key fob battery free of charge!! This is the place to go!! The owner is amazing as well and such a chill dude, he’s Korean but speaks perfect Spanish, he loves what he does and it shows. I definitely recommend this place to everyone.

Tanya NaceyLocal Guide · 19 reviewsTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

John is so kind; an honest business man who runs a well equipped body shop. My quote From caliber was $1200 more and would’ve taken three weeks. I dropped my car off on Monday, and I got it back Friday morning. Fast and friendly services, the high-quality workmanship was well worth the honest and fair price paid. More than fair! Since this is a family owned and operated business, they do not have someone to answer the phone, so you have to call back until someone picks up. I couldn’t be happier with the results. Thank you, John, Wilson, and everybody else who took care of me.

  • Price assessment: Great price
  • Services: Painting, Body & Trim

Affordable Body Work on Google Maps →

Business details

  • Address: 5101a Midlothian Turnpike, Richmond, VA 23225
  • Phone: (804) 231-5555
  • Service area: Richmond, VA