iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%75+18.2Value 14%96+13.6Replies to reviews 7%100+7.1Momentum penalty42−5.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#101 of 112 medical spasiPosition by Experts Score among all companies we track in this category. · better than 10%
4.9★★★★★468 Google reviews · 23 photos
96%five-star reviews
4.55★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the spa 4.9 out of 5 based on 468 reviews, with the owner responding to 94% of them. Positive feedback highlights knowledgeable staff who explain treatment processes, provide skincare advice, and maintain a relaxing atmosphere for facials and cryotherapy. However, low-star reviews consistently criticize mandatory contract requirements, aggressive sales tactics for treatment plans, and instances of unexplained appointment cancellations or lack of communication regarding refunds.
Google rating: 4.9 out of 5 from 468 reviews (96% five-star).
Reviews on this page: 468 Google reviews (448 with written comments, 8 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 13, 2026.
Service: Medical Spa serving Gainesville, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Ageless Spa CenterMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ageless Spa Center: 83/100 on this factor. Category median: 95.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ageless Spa Center: 75/100 on this factor. Category median: 93.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ageless Spa Center: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ageless Spa Center: 42/100 on this factor. Category median: 100.C
42
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ageless Spa Center: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
468 Google reviews we collected
4.9of 5
5 stars44796%
4 stars51%
3 stars10%
2 stars20%
1 star133%
Praise vs complaints
Phrases our text analysis found in 448 written reviews
98%praise
Praise51398%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3142%
Reasonable3345%
Overpriced34%
Not sure68%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19637%
Quality & results13325%
Would recommend10119%
Communication6011%
Speed & response122%
Price & value122%
Honesty & trust112%
What customers talk about
We read 448 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tenli and Brooke were both helpful and professional 💕”
“Instead of helping or explaining things professionally, she was rude and dismissive the entire time.”
“they thoroughly explained the treatment process and were very courteous and professional!”
“The girl at the front desk had a terrible attitude and extremely bad customer service.”
“I would highly recommend her and this spa for any of your treatment services!”
“…e the before and after pictures and made me break out on my cheeks I would not recommend I get facials done that are way cheaper and work better…”
“Brooke was informative, friendly And good at explaining the process of cryotherapy.”
“Waited about 10 minutes after my appointment time to then sit with an advisor of sorts who immediately attempted to sell an upgrade to my promotion package.”
“My grandmother and I came for a spa day and it was worth every penny and then some!”
“From start to finish, they were friendly, knowledgeable, and genuinely committed to making my experience a positive one.”
People customers mention
Korey33 reviews
Molly30 reviews
Brooke21 reviews
Helen17 reviews
Rachel13 reviews
Kylie12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ageless Spa Center for 8 kinds of job. Pick one to see what they paid and said.
Michelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tenli Parrish, my esthetician, is simply divine in technique, precision, and empathy. I would highly recommend her and this spa for any of your treatment services!
Reasonable priceSkin treatmentsBody contouring
Linda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very nice. Brooke was informative, friendly And good at explaining the process of cryotherapy. Julie was pleasant and did the cryotherapy treatment which felt cold but good for my skin.
Reasonable priceFacial
Jaime5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a fantastic session with Helen. She was so sweet and easy to talk to! I will be returning. 😊
Reasonable priceCryotherapy
Nancy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
Very relaxing facial experience -
Kylie and Alisa provided me with great service and information to help with my skincare.
Great priceSkin treatmentsFacial
vivian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
First time experience was phenomenal!! Kylie, Brooke and Molly were kind and helpful. Would recommend them!
javieraLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
I went in as a Facebook promotion ended up paying about 300 to hold a promotion but couldn’t afford it. They don’t do treatments to pay as you come in only treatment plans I started interested but it became something I simply couldn’t afford the first treatment didn’t do any difference to my face never even got to…
Hi Robert! 👋
I wanted to follow up on our previous response, as we haven’t had the opportunity to connect with you again.
Your concerns are important to us, and we’d like the opportunity to discuss this with you directly and explore how we can help resolve the situation.
Whenever it’s convenient for you, please feel free to call me at +1 321-216-9733 📞 or email me at [email protected] 📧.
Thank you for your time, Robert. We hope to hear from you soon and have the opportunity to address your concerns. 🌷
Michelle Bozeman5 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Tenli Parrish, my esthetician, is simply divine in technique, precision, and empathy. I would highly recommend her and this spa for any of your treatment services!
Price assessment: Reasonable price
Services: Skin treatments, Body contouring
Linda Mathiews5 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Very nice. Brooke was informative, friendly And good at explaining the process of cryotherapy. Julie was pleasant and did the cryotherapy treatment which felt cold but good for my skin.
Price assessment: Reasonable price
Services: Facial
Jaime Potter5 reviewsiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Hi Jackie, thank you so much for your wonderful feedback! We're thrilled to hear you found your visit so relaxing and that you absolutely loved your time with Helen. She's a real gem! We hope to see you back at Ageless Spa Center again soon for more pampering.
Nancy Halbrook1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Be cautious here, 1st time customer just wanting to try a facial and was talked into a package that I can not use due to the following correspondence to Ageless Spa. Still waiting for them to contacted and the Spa itself is no helpl at all, very dissapionting, wish I had never heard of Ageless Spa Center 😕 They are very quick to take your money, buyer beware ⚠️
Hi, I am wanting to return your products and need to cancel the plan that I was talked into yesterday please asap. My face is itchy today, definitely do not want more treatments, I am super simple and never wanted extra product and have not opened them. I I only wanted to try for my 1st time as a birthday treat. But I respectfully request contact to cancel this plan and return your products. It is Saturday and you are closed but please call me back soon. Again face, neck and forehead are not happy today on my Birthday weekend, no hard feelings but again I must return your unopened products that I can't use due to irritation and cancel a plan that I can't use due to irritation and I can't afford this investment.
Price assessment: Overpriced
Services: Facial
Response from the owner · Edited 2 weeks ago
Hi Kimberly! 👋
I wanted to follow up on our previous response, as we haven’t had the opportunity to connect with you yet. 💛 We’re truly sorry that your birthday treat didn’t turn out as expected, and we understand how disappointing it must have been. Your concerns matter to us, and we would still sincerely appreciate the opportunity to listen to you and work toward a resolution.
Whenever it’s convenient for you, please feel free to call me directly at +1 (321) 216-9733 📞 or email me at [email protected] 📧. I’d be happy to speak with you and explore how we can help make things right.
Thank you for your time, Kimberly. We hope to hear from you soon and have the chance to improve your experience with us. 🌷
javiera varelaLocal Guide · 22 reviewsiTotal number of Google reviews javiera has written across all businesses on Google Maps, not just this one.
I went in as a Facebook promotion ended up paying about 300 to hold a promotion but couldn’t afford it. They don’t do treatments to pay as you come in only treatment plans I started interested but it became something I simply couldn’t afford the first treatment didn’t do any difference to my face never even got to see the before and after pictures and made me break out on my cheeks I would not recommend I get facials done that are way cheaper and work better
Price assessment: Overpriced
Services: Skin treatments, Cryotherapy
Response from the owner · Edited 2 weeks ago
Hi Javiera! 👋
I wanted to follow up on our previous response, as we haven’t had the opportunity to connect with you yet. 💛 We understand how disappointing it can be when the treatment results and overall experience don’t meet your expectations, and we would still truly appreciate the chance to hear more about your concerns and explore how we can help.
Your feedback is important to us, and we’d love the opportunity to address your concerns and work toward a positive resolution. Please feel free to call me directly at +1 (321) 216-9733 📞 or email me at [email protected] 📧 whenever it’s convenient for you.
Thank you for your time, Javiera. We hope to hear from you soon and have the opportunity to make things right. 🌷
Star Stewart10 reviewsiTotal number of Google reviews Star has written across all businesses on Google Maps, not just this one.
