How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%98+13.9Replies to reviews 7%54+3.8Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREAir Care Heating & Cooling Inc.
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 489 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Air Care Heating & Cooling Inc. for 8 kinds of job.
Air Care Heating & Cooling Inc. for HVAC system maintenance
Clear ✕All 85 Google reviews tagged “HVAC system maintenance” · showing 80
Our 20 Year old Central AC decided that it had enough on the Hottest Day of the year. I did a quick search in the San Jose area and find Air Care with some terrific reviews. Brian was out to see us the next morning, quickly diagnosing the issue and recommending some options. I was bracing myself for the usual…
Fernando was outstanding with explaining everything that he needed to do and listening to any concerns that I had before he started. He was extremely thorough and made certain that everything was running properly. Air Care has highly trained technicians and I feel confident in their services! EXCELLENT JOB!
We have a silver maintenance contract for our heat pump HVAC system and last week was our scheduled fall inspection visit. Our tech Fernando once again did a great job of inspecting every nook and cranny of our system, but try as he might, he couldn't find anything worrying to report. Everything was in great shape…
Eric came out and did a good job diagnosing the problem. The system had quit cooling and he fixed the issue.
James, the technician, was knowledgeable, personable and willing to extend himself to make the visit worthwhile. He convinced me to enroll in the long term maintenance service agreement.
Eric did a good job fixing our dead system and installing a Nest upgrade. It was a tricky case because previous contractors had connected wires incorrectly. All is well now.
Eric arrived on time and called when he was 20 min away. He was thorough and communicated several times through the process to share what he was doing and where he was in the process. All around nice person focused on doing a great job!
I had some issues with strange noises coming from my air conditioner last night. Eric came this morning and was so helpful! I learned a lot about how I can be better with my air conditioner's maintenance going forward, and Eric was able to fix the issue. It took him only about an hour to take care of everything.…
James performed the annual maintenance checkup on my heat pump and air conditioning unit. He showed up on time, was friendly and efficient, and got the job done, including replacing the air filter and flushing the water heater. Great job. Thanks.
This company made a mistake at first but fixed it the very next day. Their emergency tech came after hours to make things right. I appreciate this.
The onsite tech, Fernando, was very customer oriented, explained issues and answered all questions nicely. It was a premier service performed.
I called Air Care Heating & Cooling after searching for a San Jose company that was certified to do maintenance on Bryant's Evolution line of whole-house heat pumps. The certification is important because I've worked with other companies that lack this certification and they were lost when faced with Evolution's…
Prompt and courteous. The tech Eric was friendly and informative. I will be using AirCare for annual maintenance on my two heat pumps.
Did a great job. Came on time. Very courteous. Clean, no mess. Recommend!
My husband and I were both busy at the time of our appointment, and Eric pretty much just worked solo without our supervision which was very helpful. Eric did a thorough assessment of our HVAC system and found something that needed to be replaced. Given that our HVAC unit in the house is a bit old, we decided to…
Since 2024, Air Care Heating & Cooling has provided scheduled maintenance on our HVAC system. Eric, Brian, and James have all been efficient, communicative, hard-working, and courteous.
I recently had a great experience with AirCare Heating and Cooling. From the first call to the final service visit, their team was professional, responsive, and easy to work with. Scheduling was straightforward, and they showed up on time, which I really appreciated. The technician took the time to clearly explain…
James did an amazing job servicing my car 20-year-old AC unit. He replaced the filter, cleaned up the internals, and found that I needed to replace a capacitor in the condenser (the capacitor was leaking oil). This will definitely increase the lifespan of my unit. Was very impressed with the expertise and level of professionalism shown by Air Care. A+++
I've used AirCare for years and their staff and service is great. Fernando did our bi-annual maintenance this year and was very thorough in checking every element and let us know possible issues of concern. The last thing that you want is for your AC to go out in the middle of a heatwave, so it's much appreciated.
Fernando of AirCare called well beforehand and let me know exactly when he would arrive. Once here, he let me know what he was going to do beforehand and the outcome of his tests. Fernando was very professional and did not waste anytime getting maintenance completed. I am a returning customer and have been very…
Fernando performed my seasonal maintenance for my house and the ADU. As always he was on time, took care of everything and I’m all set for the summer!! I can’t recommend Air Care enough!
Professional approach. Accurate problem identification and correction
Fernando was knowledgeable, honest, and got our heater working again.
Fernando was excellent explaining what he was doing and the results of this work.Great Job.
The best HVAC company in the Bay Area! Our tech, James, was on-time, very knowledgeable and thorough. Would definitely recommend!
I've been on a maintenance plan with Air Care, and highly recommend them. Caring, knowledgeable and efficient.
Air Care just completed semi annual maintenance on my system. Once again, extremely professional work and personnel. I highly recommend Air Care Heating and Cooling. Everyone, from the initial quote for a new Heat Pump heating system, to scheduling, installation, and follow up was on time, courteous, and…
They were able to address our needs and send out a technician the same day. James helped us diagnose and repair a faulty furnace. He explained everything clearly while being kind and professional.
James came out to do regular maintenance on my HVAC system and flush my water heater. He noticed that the HVAC I didn’t have a surge protector and explained the importance. He was able to install it on the spot. He was thorough and detailed as well as being a pleasant person to work with. He rebolted the heat pump…
James was great! Got us up and running while permanent part on order. And on time
Just had an annual maintenance for my heat pump. James did a great job!
Wonderful service, very professional and communicative. They helped me to solve a problem in my condenser that I was struggling for a while with a couple hours. Will definitely recommend them
James did a great thorough job diagnosing and answered our questions
James came out to our home and he did a fantastic job! He checked our system and found that our air purifier has failed. He graciously volunteered to look up our warranty to help advocate for us. As part of the maintenance, he help us flush our water heater. Definitely something I would not have done on my own. He…
All of the folks I've dealt with since the installation of my heat pump system have been great. My most recent service was done by James. He understands the more complex workings of this system and explains them to me. James is careful to make sure that he’s not tracking anything in by covering his shoes when…
October 14, 2025: Representatives James and Johnathan from this company were exemplary in their professionalism. Their thorough attention to the cooling and heating maintenance was greatly appreciated. They the mechanical procedures. Additionally they answered all questions clearly and completely, and in detail, to…
Brian and the team are very knowledgeable, friendly and very flexible on timing during a home remodel. All new ducts, maintenance and all of the above have all been a great experience. Highly recommend!
I am so happy that I have found Aircare heat and cooling company. James Quan is honest and reliable. The maintenance is impeccable! I feel good knowing that my heater, cooler, and air conditioner are in good hands!
Roberto (Sales), James and Jonathan are fantastic. Very professional and very good at listening to non-technical home owners (me). They were able to get my AC up and running with recommendations and different options to pick from. Totally recommend the company, and if you can get them on your call you will be in good hands.
James helped with my hvac at home and steve , kintroy and brian helped with business hvac. Very professional and to timely service.
James came out at short notice, diagnosed the issue with our AC and provided a clear diagnosis, next action and cost. he was polite and professional. I signed up for a regular maintenance package and trust that AirCare will provide great service over the coming years.
Great service and very knowledgeable. Friendly attitude 👍
We’ve called Air Care out to our house twice now, and both times we’ve gotten great service and reasonable pricing. Adrian and James were both super helpful and kept us comfortable even in our old leaky house.
Brian worked on my house HVAC maintanance as well as fixing a couple of issues in air conditioner. His explanations were crystal clear and he managed to fix all the issue. I appreciate it.
Joey & Air Care Saved My Sanity (and My A/C) , Ever had that moment when your HVAC system makes a weird noise and you immediately Google "How to tell if my house is about to explode"? Yeah, same. That's when I called Air Care, and let me just say, I'm glad I did. They were reasonable (as in, I didn't have to sell a…
Juan and Tom did an awesome job at installing our new heat pump and AC unit. They were on time each day, cleaned up, answered all our questions, explained everything, worked around another contractor working on site and were very professional. My only complaint is that they stretched the job to 3 days when I feel it could have been done in two.
Technician (Brian)was well informed and friendly. Very thorough in his work and personable.
They have a very fast turnaround for service calls and their estimates are reasonable. I also appreciate the automatic appointment confirmations and reminders, and the techs call when they are on their way. I work for a property management company and we use Aircare for a lot of commercial and residential properties. Can't recommend them enough
Technician (James) was very easy to work with, polite, knowledgeable, and helpful.
Air Care Heating and Cooling was very professional and responsive. The installers, Juan and Mark, did quality work and cared the installation was done properly. They replaced my HVAC system and gave five star service throughout the whole process. I recommend the company.
Recently Air Care did maintenance on my system. They were very thorough, clean and knowledgeable. The technician, Javier, was very friendly and answered all my questions. Nobody does it better than Air Care. I will use them again and refer all my family and friends to them.
James fixed both central ac and heat! Was nice fast and great!
Kintroy was super helpful at expertly diagnosed the issue with our AC system. Ron in the office was also able to schedule us in a timely matter for the diagnosis and the follow-up fix. Would recommend and use again.
Consistent service! Javier did a great job on maintenance!!
Had a great experience with James. He was on time, was very professional and worked diligently until he pinpointed the issue and resolved it. I’ve used Air Care several times and would definitely recommend them.
Profession and diligent in checking out all the things that might be causing the ac to be really loud. Made a few fixes that decreased the noise a lot.
Technician James explained clearly what he will be doing & gave options on repairs. He’s very nice to talk to & very careful of property.
Very good experience. James was very nice and professional. Figured out the problem (broken relay at outside fan), showed the repair price transparently and fixed it. Everything works fine now and James even spent time to help us order correct replacement AC filters. Great service!
James was very nice and on time and informative He did a very good performance on his job
James came this morn to service our air conditioner! He was extremely polite, efficient, & very helpful by explaining the services he rendered & selling us an adapter to make our conditioner run more economically & longer for its life span! Very positive experience with James!!! Thank you! P Hughes
Javier is very professional. Excellent interpersonal skills and accomplished a thorough a/c annual inspection. Looking forward to seeing Javier in the fall for a heating system check.
Javier was on time, very courteous and professional. He explained everything in a clear, concise manner and did a great job We've been using Air Care for several years and have nevertheless been disappointed. I wish every service business conducted themselves like Joey and his staff do.
The Air Care team is always polite and professional. Today, James came to do fall maintenance. He called prior to arrival. Arrived on time and was quick and efficient. Thank you for the great service! Update: Today Javier came to do a spring maintenance. He was on time, professional and gave us top notch service.…
First of all I love this company. Have used them for several years in various homes. Their customer service, sales, and support are spot on. They are reliable, professional, and most importantly Quality is their #1 aim. Javier explained in detail everything he did at my house showing an in-depth checklist, which is…
James was excellent. He was on time and was very thorough in his work.
Javier was very helpful and did great service.
We recently got a new electric HAVC system installed. Javier was very thorough in his work and told us a few things that needs to be corrected in the system.
Five stars isn't enough to show how satisfied I am with the service provided by the team from Air Care Heating & Cooling Inc. The company helped me over the years with all HVAC issues I have had with my multi-family property in San Jose and they always deliver really satisfying service to my expectation. This time…
2023 Javier and James came to do regular maintenance for my heater and water heater (I'm on the Silver plan). They were on time, and got right to business. They double checked that all was working fine. James also did maintenance for our air conditioner before as well. It worked great over the hot spell in 2022!…
Quick response to examine a broken heat pump (the fan on the outside unit). They returned as promised when the part came in and installed quickly and for a fair price. I then hired them to do a routine maintenance check on my main furnace. Phone communication for scheduling and arrival window was superb. Techs on…
James was very professional and went over the issues in detail. He provided the options and setup a follow up with a technician to provide and estimate for the repairs/ replacement.
Juan and Luis are great! They worked until they got the job done, all in one day! Thanks guys! :D
The technician, James, was very thorough and courteous! I couldn't be happier than this experience. I highly recommend their service!
James come to our house and did a safety on our system and he was fantastic!
We had Kintroy come over to do regular maintenance and give us a walk through of the HVAC system. We wanted to know if we could upgrade the thermostat to Ecobee or Nest. Our HVAC system seemed complex with most of the system being on the attic including filters. Kintroy went above and beyond to explain every…
Good job James!
Al did a great job, on servicing my heater and air conditioner, he was on time, very professional and informative as to what he was going to do. He obviously new his job well. I will use them again.
I had AirCare install all new ducts throughout the house and also come back to fix an unrelated issue that was not part of that project. Each time they exceeded my expectations. Highly recommend!
I had an excellent experience with Joey. My AC unit suddenly stopped working during the first heat wave this season. I was able to quickly make an appointment over the phone (which was very professional). Joey arrived at the appointment on time, was friendly, helpful and knowledgeable. Answered all my questions and…
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 85 | $114–$453 |
| A/C system maintenance | 66 | $78–$351 |
| Heating system repair | 46 | $188–$867 |
| A/C system repair | 38 | $227–$611 |
| Heating system maintenance | 33 | $78–$293 |
| Install AC | 24 | $1.6k–$3.7k |
| Install thermostat | 17 | $275–$721 |
| HVAC duct & vent installation | 17 | $1.6k–$3.2k |
