HVAC contractor · San Jose, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%98+13.9Replies to reviews 7%54+3.8Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★489 Google reviews · 6 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
$478typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, thorough diagnostics, and clear communication regarding repair options as key strengths of the service. Technicians are often described as knowledgeable and efficient when handling AC repairs, furnace maintenance, and system installations. However, a small number of low-star reviews highlight issues with installation quality, such as property damage and repeated visits, as well as delays in scheduling urgent repairs despite approved emergency status.
Google rating: 4.9 out of 5 from 489 reviews (97% five-star).
Reviews on this page: 489 Google reviews (428 with written comments, 12 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 24, 2026.
Service: Heat Pump Installation Service serving San Jose, California.
Data from Google, last updated October 25, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Air Care Heating & Cooling Inc.: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Air Care Heating & Cooling Inc.: 95/100 on this factor. Category median: 90.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Air Care Heating & Cooling Inc.: 96/100 on this factor. Category median: 95.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Air Care Heating & Cooling Inc.: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Air Care Heating & Cooling Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Air Care Heating & Cooling Inc.: 54/100 on this factor. Category median: 63.C
54
Bar = this company · dark tick = category median.
Star ratings
489 Google reviews we collected
4.9of 5
5 stars47497%
4 stars102%
3 stars10%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 428 written reviews
99%praise
Praise96799%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1721%
Reasonable5670%
Overpriced23%
Not sure56%
$478+5% vs typical heat pump installation services
Middle half of what 60 customers paid ($239–$897) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27829%
Quality & results20021%
Speed & response17518%
Communication12813%
Would recommend10811%
Price & value535%
Honesty & trust323%
What customers talk about
We read 428 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Air Care may not be the cheapest, but you are going to get honest and reliable guidance, quality work and great professionalism.”
“As soon as the part was available, Brian was back, fixed everything and buttoned it back up.”
“Steve was amazing — quick, efficient, and informative!”
“He kept us apprised of his progress and any delays.”
“Fernando was outstanding with explaining everything that he needed to do and listening to any concerns that I had before he started.”
“…allation and ongoing maintenance of our heat pump HVAC system and we highly recommend them.…”
“I would not recommend Air Care and regret tremendously choosing them from the three bids that I got for my mini split installation.”
“Quick and a life saver and great price can't be beaten!”
“…a lot of work to our home with a lot of different trades, and I can honestly say I don’t think I’ve ever had tradespeople be so mindful of our home.…”
People customers mention
James52 reviews
Juan19 reviews
Joey18 reviews
Roberto17 reviews
Luis16 reviews
Javier14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Air Care Heating & Cooling Inc. for 8 kinds of job. Pick one to see what they paid and said.
Patrick1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Fernando was excellent
Came out and quickly diagnosed the problem Went through the various options with us and fixed the air conditioner in about two hours
Also was able to do annual checkup on the furnace
Great service
Paid $600–800Reasonable priceHVAC system repair
Judith10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Fernando was outstanding with explaining everything that he needed to do and listening to any concerns that I had before he started. He was extremely thorough and made certain that everything was running properly. Air Care has highly trained technicians and I feel confident in their services! EXCELLENT JOB!
Paid $200–300Reasonable priceHVAC system maintenance
Éric7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have a silver maintenance contract for our heat pump HVAC system and last week was our scheduled fall inspection visit. Our tech Fernando once again did a great job of inspecting every nook and cranny of our system, but try as he might, he couldn't find anything worrying to report. Everything was in great shape…
Paid $1–200Reasonable priceHVAC system maintenance
Drew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Once again Air Care rose to the occasion and did not disappoint! This time it was for maintenance. Fernando was very thorough and meticulous! This is a great company to do business with!
Paid $200–400Reasonable priceA/C system maintenance
Sushma4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Eric came out and did a good job diagnosing the problem. The system had quit cooling and he fixed the issue.
Paid $800–1,000Great priceHVAC system maintenanceInstall AC
Stuart10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Eric was extremely competent and thoughtful. Our HVAC system was leaking water on the garage floor and ruining some boxes we had stored there. He figured out that the drain pipe was overloaded because it shared the drainpipe with our water heater. He offered 3 solutions, but the most cost effective one was to…
Steve was amazing — quick, efficient, and informative!! 5 stars across the board!! Thank you for your service!!
Response from the owner · a day ago
Thank you, Ana, for the 5-star review! We're glad to hear Steve provided quick, efficient service and took the time to explain everything along the way. We appreciate you choosing Air Care Heating & Cooling and look forward to helping you again in the future!
Patrick1 reviewiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Fernando was excellent
Came out and quickly diagnosed the problem Went through the various options with us and fixed the air conditioner in about two hours
Also was able to do annual checkup on the furnace
Great service
Price assessment: Reasonable price
Price: $600–800
Services: HVAC system repair
Response from the owner · 2 days ago
Thank you for the great review, Patrick! We're glad Fernando was able to quickly diagnose the AC issue, explain your options, and get everything back up and running. It's great to hear he was also able to take care of your furnace maintenance during the visit. We'll be sure to share your feedback with Fernando. We appreciate you trusting Air Care with your home's heating and cooling needs!
C Benjamin Cornforth11 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Our 20 Year old Central AC decided that it had enough on the Hottest Day of the year. I did a quick search in the San Jose area and find Air Care with some terrific reviews.
Brian was out to see us the next morning, quickly diagnosing the issue and recommending some options. I was bracing myself for the usual hustle of, "you need to buy a whole new AC System", but Brian indicated that we could make the repairs and get it up and running again. But, we needed a part that they would have to order.
As soon as the part was available, Brian was back, fixed everything and buttoned it back up. Brian even checked that the cooling in the house was uniform be measuring the temperature differential in a couple of different rooms.
Overall, I am very, very pleased with the outcome. Air Care may not be the cheapest, but you are going to get honest and reliable guidance, quality work and great professionalism.
Their card is now on the Fridge, if I ever need help again.
Price assessment: Reasonable price
Price: $1,000+
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, A/C system repair
Response from the owner · a year ago
Thank you so much for the thoughtful and detailed review, Benjamin! We’re so glad we could be there for you when your AC gave out—especially on the hottest day of the year! Brian will be thrilled to hear your kind words about his professionalism and honesty. We pride ourselves on providing reliable solutions and doing what’s best for our customers, and it means a lot to know that came through in your experience.
We're honored to have made it onto your fridge—don't hesitate to reach out if you ever need us again!
Judith Reed10 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
Fernando was outstanding with explaining everything that he needed to do and listening to any concerns that I had before he started. He was extremely thorough and made certain that everything was running properly. Air Care has highly trained technicians and I feel confident in their services! EXCELLENT JOB!
Price assessment: Reasonable price
Price: $200–300
Services: HVAC system maintenance
Response from the owner · 10 months ago
Hi Judith,
Thank you so much for your kind words. We’re thrilled to hear that James has provided you with outstanding service once again. He truly cares about making sure everything is clear and done efficiently, and it means a lot to our whole family-owned team that his work continues to make a positive impression.
We appreciate your trust and are always here whenever you need us.
Thank you for choosing Air Care Heating & Cooling.
Éric Trépanier7 reviewsiTotal number of Google reviews Éric has written across all businesses on Google Maps, not just this one.
We have a silver maintenance contract for our heat pump HVAC system and last week was our scheduled fall inspection visit. Our tech Fernando once again did a great job of inspecting every nook and cranny of our system, but try as he might, he couldn't find anything worrying to report. Everything was in great shape and we're ready to get through the next winter and into next spring. We've been really happy with our selection of Air Care Heating & Cooling for the installation and ongoing maintenance of our heat pump HVAC system and we highly recommend them.
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 weeks ago
Thank you, Éric! We really appreciate you taking the time to share this. We’re glad Fernando once again did a thorough job with your fall maintenance and that your heat pump system is in great shape heading into winter. Thank you for trusting Air Care with both the installation and ongoing maintenance of your system. We truly appreciate your continued support and recommendation!
Tama Utulei1 reviewiTotal number of Google reviews Tama has written across all businesses on Google Maps, not just this one.
Joey responds quickly to our HVAC issues. He got our broken heater going at our old house, and then got our broken AC working at our new current house. Highly recommend. Quick and a life saver and great price can't be beaten! Thanks Joey and Air Care you're the best!
Response from the owner · 3 weeks ago
Thanks, Tama! We really appreciate you trusting Air Care with both homes. Glad we could get the heat back on at the old house and get the AC working at the new one. Thank you for the recommendation and for continuing to call us when you need HVAC help!
Megan Delaney2 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Air Care was recommended to me by a family member who had used them, and I’m so happy I found them. We hired them to replace our outdated and inefficient gas furnace and AC compressor with a new heat pump and air handler system, including all new ducting. From initial consult to final installation, everything was incredibly smooth. Roberto visited our home to discuss options, did a thorough Manual J calculation to determine the exact heating and cooling load to size our system appropriately, and was incredibly patient answering multiple rounds of questions we had about the system. Adolph and Chris were our install team and were wonderful. We’ve had to do a lot of work to our home with a lot of different trades, and I can honestly say I don’t think I’ve ever had tradespeople be so mindful of our home. The communication was clear, from what time they would be starting and ending, to exactly what work was done each day and questions along the way. They kept our home clean, tried to stay quiet during kids’ naps, were so caring around our dog, and were just overall incredibly respectful and kind. We’ve only had this system for a few days but have already felt a difference in our efficiency and air flow. It was a great experience start to end, and I’d happily recommend them.
Response from the owner · 4 weeks ago
Megan, thank you so much for taking the time to share such a detailed review. We’re glad your family member recommended Air Care and that the entire experience, from Roberto’s Manual J calculation and system design through the installation with Adolph and Chris, went smoothly. We’ll be sure to share your kind words with the team. Keeping your home clean, communicating clearly, and being respectful of your family, pets, and daily routine are all extremely important to us. We truly appreciate your trust in Air Care and hope you enjoy the improved comfort and airflow from your new heat pump system for many years to come!
Debbie Sanders4 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Thank you, Debbie! We really appreciate your continued trust in Air Care over the years. It’s always a pleasure helping you with your properties, and we’re glad our team could get the job done efficiently and on time. We look forward to being here whenever you need us!
bernadette chadwick5 reviewsiTotal number of Google reviews bernadette has written across all businesses on Google Maps, not just this one.
James came and added the new filter. He did some cleaning and
other things. He also drained the water heater as needed.
James is friendly and very helpful in explaining the service.
Thank you, James.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 2 years ago
Bernadette, thank you so much for the review and being a valued client of ours for a long time.
Bimal HazarikaLocal Guide · 15 reviewsiTotal number of Google reviews Bimal has written across all businesses on Google Maps, not just this one.
My AC conked out 2 months ago and it was in the middle of summer and we were suffering. I live at a place where we have HOA and rules.
First Step: Roberto came did a thorough investigation with his tools and told me - you have a 2.5 ton system and you do not need a 2.5 ton - my readings say you need a 2 ton system. Earlier that day another comany came by and without doing any measurements told me you will need a 3 ton system
Second Step:Victoria worked with my HOA to get the approval
Third Step: Victoria worked with San Jose City to pull the permit
Fourth Step: Roberto got me a 0% loan 18 month loan as well
Fifth Step: Adolph and Chris worked 2 full straight days and replaced the HVAC system. They were super professional, caring towards my aging dogs, cleaned up both days. The work was A+ They know their $hit
Sixth Step: An independent company came to check the work and they used measuring tools etc. And gave a thumbs up.
We live in a multi storied town home so there is a sensor on the first floor as well.
My wife and I have notice - the air conditioning is not in your face any more - earlier it was too much. Now it is subtle and very comfortable.
We have gratitude for Adolph, Chris, Roberto and Victoria for making this an amazing experience. We have stayed in this home for 22 years and it got the love and care it needed from the Air Care Heating & Cooling Team!
Thank YOU!
Response from the owner · 3 weeks ago
Bimal, thank you for taking the time to share such a detailed review. We really appreciate you trusting Air Care with your home.
From Roberto taking the time to properly evaluate and size the system, to Victoria coordinating with your HOA and the City of San Jose, and Adolph and Chris completing the installation, this is exactly the kind of experience we want our customers to have from start to finish.
It’s especially great to hear that you and your wife are already noticing the difference in comfort and that the new system feels much more balanced throughout the home.
We’ll make sure Roberto, Victoria, Adolph and Chris all see your kind words. Thank you again for choosing Air Care Heating & Cooling!
