Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman
HVAC contractor · Purcell, OK · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%61+4.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 26 dryer vent cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★53 Google reviews · 5 photos
94%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$54typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman at a glance
Google reviewers rate Air Comfort Solutions 4.8 out of 5 based on 53 reviews, with the owner responding to 92% of feedback. Customers frequently praise the professionalism, punctuality, and thoroughness of technicians during HVAC maintenance, furnace inspections, and plumbing services. Recurring themes include clear communication, detailed explanations of repairs, and helpfulness. However, low-star reviews consistently criticize plumbing pricing, citing high quotes for minor repairs and suggesting customers obtain multiple estimates before hiring.
Google rating: 4.8 out of 5 from 53 reviews (94% five-star).
Reviews on this page: 53 Google reviews (35 with written comments).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 25, 2026.
Service: Dryer Vent Cleaning Service serving Purcell, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other dryer vent cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyDryer Vent Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman: 85/100 on this factor. Category median: 93.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman: 78/100 on this factor. Category median: 97.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman: 61/100 on this factor. Category median: 24.B
61
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
4.8of 5
5 stars5094%
4 stars12%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
95%praise
Praise5295%
Complaints35%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1667%
Reasonable729%
Overpriced14%
Not sure00%
$54-79% vs typical dryer vent cleaning services
Middle half of what 15 customers paid ($26–$114) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2240%
Quality & results1222%
Communication916%
Speed & response47%
Price & value47%
Honesty & trust24%
Would recommend24%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Young Man that came over was very helpful in explaining what I needed to know.”
“Very thorough and professional in the furnace inspection for winter use, informative on possible upcoming issues, explained all options to ensure being informed”
“He explained everything to me and took the time to show me what he was talking about.”
“Keenan was very courteous, on time and friendly as well as professional.”
“…to make sure the smoke detector was working properly and provided and estimate of what it would take to correct electrical problem areas.…”
“⭐ Overpriced Plumbing Work and Disappointing Service — Get Multiple Quotes!”
“It’s so nice of the trust and confidence in this company and the guys are such hard workers.”
“Highly recommend.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Air Comfort Solutions Cooling, Heating, Plumbing & Electrical Norman for 4 kinds of job. Pick one to see what they paid and said.
Karen9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Kyle was very informative and fully explained every step of my inspection. I have been a customer of ACS for a number of years and I was very impressed with him.
Paid $1,000–1,200
Donnie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The Young Man that came over was very helpful in explaining what I needed to know.
Paid $1–200Reasonable priceHVAC system repair
Kristine11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Very thorough and professional in the furnace inspection for winter use, informative on possible upcoming issues, explained all options to ensure being informed
Paid $1–200Reasonable priceCleaningHeating system maintenance
Debbie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Got my heater tuned up today. Andrew was so nice and efficient. What a team and a blessing this company is! Great job!
Paid $1–200Great price
MarlaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We love air comfort solutions, this is our 3 rd Big Services 2 central heating with 2 houses and hot water tanks and now full house electrical, smoke detectors/ carbon monoxide detectors. So excited and the price is right. It’s so nice of the trust and confidence in this company and the guys are such hard workers.
Thank you Ryan
Exacting detail in review of both air handler and heat pump unit. Diagnosis was in totally and complete, rest assured…. Great technician.
Response from the owner · 10 hours ago
We are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Sheila Bleau4 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Dakota was professional. He explained everything to me and took the time to show me what he was talking about.
He can come again next time.
Response from the owner · a day ago
We are thrilled to receive your glowing review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.
Jeffrey Mouser10 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Jeffrey Mouser, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Amy Brown9 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Trevor did an awesome job. Very professional, courteous and informative.
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 2 days ago
Amy Brown, thank you for the positive feedback! We are thrilled to hear that you were pleased with the services provided by our team. Your satisfaction is our top priority, and we are grateful for your support.
Elizabeth3 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We are so grateful for your 5-star review! Hearing that our services met your expectations at Air Comfort Solutions - Norman is truly rewarding. Thank you for choosing us, and we hope to work with you again in the future.
Karen Spencer9 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Kyle was very informative and fully explained every step of my inspection. I have been a customer of ACS for a number of years and I was very impressed with him.
Price: $1,000–1,200
Donnie Butler5 reviewsiTotal number of Google reviews Donnie has written across all businesses on Google Maps, not just this one.
The Young Man that came over was very helpful in explaining what I needed to know.
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system repair
Response from the owner · 2 days ago
Donnie Butler, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!
Shirley grindstaff13 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
They we're very nice and exceptional thank you so much
Response from the owner · 2 days ago
Shirley grindstaff, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Air Comfort Solutions - Norman. Thank you for choosing us for your needs - we appreciate your business.
Kristine Huggins11 reviewsiTotal number of Google reviews Kristine has written across all businesses on Google Maps, not just this one.
Very thorough and professional in the furnace inspection for winter use, informative on possible upcoming issues, explained all options to ensure being informed
Price assessment: Reasonable price
Price: $1–200
Services: Cleaning, Heating system maintenance
Response from the owner · 2 days ago
Kristine Huggins- Your review made our day! We are delighted to hear that you had a 5-star experience with us. Thank you for choosing Air Comfort Solutions - Norman for your needs - we appreciate your business.
Frank MarrazzoLocal Guide · 18 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Very professional very polite very friendly make sure to take great care of us.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 3 days ago
Frank Marrazzo, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Air Comfort Solutions - Norman. We strive to exceed expectations, and we are grateful that we did so for you.
