Veterinarian · North Charleston, SC · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%91+22.1Value 14%96+13.6Replies to reviews 7%66+4.7Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 50 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★217 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the clinic's friendly staff, clear communication, and personalized care, noting that patients often feel valued rather than treated as numbers. Services include routine checkups, dental procedures, and emergency assessments, with many praising the thoroughness of examinations and fair pricing. However, some low-star reviews criticize the cost of basic visits and suggest the practice lacks flexibility for urgent cases, such as refusing same-day appointments or dismissing complex concerns during brief consultations.
Google rating: 4.9 out of 5 from 217 reviews (95% five-star).
Reviews on this page: 217 Google reviews (184 with written comments, 13 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 24, 2026.
Service: Veterinary Technician serving North Charleston, South Carolina.
Data from Google, last updated November 10, 2026.
Score profile vs other veterinary technicians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Air Harbor Veterinary ClinicVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Air Harbor Veterinary Clinic: 90/100 on this factor. Category median: 84.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Air Harbor Veterinary Clinic: 91/100 on this factor. Category median: 80.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Air Harbor Veterinary Clinic: 99/100 on this factor. Category median: 92.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Air Harbor Veterinary Clinic: 96/100 on this factor. Category median: 89.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Air Harbor Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Air Harbor Veterinary Clinic: 66/100 on this factor. Category median: 57.B
66
Bar = this company · dark tick = category median.
Star ratings
217 Google reviews we collected
4.9of 5
5 stars20695%
4 stars31%
3 stars21%
2 stars21%
1 star42%
Praise vs complaints
Phrases our text analysis found in 184 written reviews
98%praise
Praise22698%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price625%
Reasonable1563%
Overpriced00%
Not sure313%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11248%
Quality & results2611%
Would recommend2611%
Honesty & trust198%
Price & value177%
Speed & response167%
Communication156%
What customers talk about
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are so caring and work with getting you in right away when you need them.”
“The veterinarian was attentive, thorough, and took the time to carefully examine Bentley, explain what was likely causing his skin issue, and provide…”
“I highly recommend Air Harbor Veterinary Clinic to anyone looking for knowledgeable, caring, and trustworthy veterinary care for their pets.”
“We always appreciate the friendliness of the staff to us and the genuine care they give to the pets It is amazing how they remember the names of all…”
“Clean, comfortable, affordable, and efficient service.”
“Unlike the major corporate vets that constantly push unnecessary tests, random supplements, and hidden fees, this team is completely honest and practical.”
“They also made it easy to transfer my other cat Tiffany's records so her first appointment will be quick and seamless.”
“…ttentive, thorough, and took the time to carefully examine Bentley, explain what was likely causing his skin issue, and provide treatment during the v…”
People customers mention
Southard40 reviews
Jim7 reviews
Robin4 reviews
Veterinarian3 reviews
Gina3 reviews
Doc3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Air Harbor Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
Maureen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★
Dr Southard is very thorough, explains everything clearly. His office staff are very helpful. Robin has answered my questions many times, in the six and a half years Zelda has been a patient. Great experience, caring Doctor.
Reasonable priceService not listed
Jennifer7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
BEST VET in Charleston! They are so caring and work with getting you in right away when you need them. Robin and the whole staff are super sweet!
Reasonable priceService not listed
BobbiLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Wonderful clinic! Dr.Southard is terribly kind , caring and understanding! I have tremendous trust in him! His staff is amazing! When I needed them they were there when they had never seen us before! Please give them a try!
Reasonable price
Patrice3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been taking my two Westies to Air Harbor for two years now and find the Dr’s and staff to always be very friendly, caring and knowledgeable. I trust them to take great care of my babies!
Reasonable price
Emilee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best of Charleston! The staff at Air Harbor Vet Clinic are amazing! They've cared for all of our pets for over 10 years with compassion and know-how. Clean, comfortable, affordable, and efficient service.
Emilee5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The team at Air Harbor Vet Clinic are amazing! Our three cats get the best treatment and care and have for over 10 years. We appreciate their kindness and service. Best of Charleston!
Dr Southard is very thorough, explains everything clearly. His office staff are very helpful. Robin has answered my questions many times, in the six and a half years Zelda has been a patient. Great experience, caring Doctor.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 7 months ago
Thank you so much for the kind words! Sweet Zelda is a great patient!
Jennifer Taylor7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
BEST VET in Charleston! They are so caring and work with getting you in right away when you need them. Robin and the whole staff are super sweet!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 years ago
Thank you so much Jennifer! Though we are not always able to accommodate all patient emergencies and sometimes have to refer, we do try very hard to if at all possible. We appreciate your kind words!
Lynn Evans14 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Wonderful clinic! Dr.Southard is terribly kind , caring and understanding! I have tremendous trust in him! His staff is amazing! When I needed them they were there when they had never seen us before! Please give them a try!
Price assessment: Reasonable price
Response from the owner · 2 years ago
What kind words Ms. Kruse. That means so very much to us!
Patrice Knight3 reviewsiTotal number of Google reviews Patrice has written across all businesses on Google Maps, not just this one.
I have been taking my two Westies to Air Harbor for two years now and find the Dr’s and staff to always be very friendly, caring and knowledgeable. I trust them to take great care of my babies!
Price assessment: Reasonable price
Response from the owner · a day ago
Thank you so much for your kind words and for trusting us with your two Westies over the past two years! We truly appreciate you choosing Air Harbor Veterinary Clinic and are so happy to hear that you’ve had such a positive experience with our doctor and staff. We love taking care of your babies and look forward to seeing you all for many years to come!
Emilee Elingburg1 reviewiTotal number of Google reviews Emilee has written across all businesses on Google Maps, not just this one.
Best of Charleston! The staff at Air Harbor Vet Clinic are amazing! They've cared for all of our pets for over 10 years with compassion and know-how. Clean, comfortable, affordable, and efficient service.
Response from the owner · a day ago
Thank you so much for your kind words and for trusting Air Harbor with your pets for over 10 years! We truly appreciate your loyalty and are so grateful to hear that you’ve had such a positive experience with our team. It means so much to us to know that you feel your pets are cared for with compassion and that we’re providing clean, comfortable, and efficient service. Thank you for being part of the Air Harbor family!
Emilee Elingburg5 reviewsiTotal number of Google reviews Emilee has written across all businesses on Google Maps, not just this one.
The team at Air Harbor Vet Clinic are amazing! Our three cats get the best treatment and care and have for over 10 years. We appreciate their kindness and service. Best of Charleston!
Response from the owner · 2 months ago
Thank you Emilee, we are so grateful to have as part of our vet family! Always a pleasure!
Debbie Smoak8 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
We always appreciate the friendliness of the staff to us and the genuine care they give to the pets It is amazing how they remember the names of all the pets; even some from years back.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 years ago
Thank you so much Mrs. Newell. We appreciate you as well!
Ashley Adkins JacksonLocal Guide · 11 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
AMAZING & THANKFUL here! I’m so grateful to have found Air Harbor! I was taking my dogs somewhere else for years and was never happy with them. They actually suggested that I don’t get my dog a teeth cleaning surgery because of her old age which in turn was causing more medical problems.
I took her to Dr. Southerd and he confidently said he could do it no problem because it’s causing infection. My baby did absolutely phenomenal and is now happier and feeling better then ever!
My other dog had severe painful skin issues and they just kept giving him steroids and oatmeal dog shampoo. Dr. Southerd took the time to place him on a proper diet and provide actual allergy control medication and his skin is CLEAR! Thank you Thank you! The staff is kind as ever. I’m grateful for the wonderful people at Air Harbor Veterinary Clinic. Dr. Southerd is passionate about what he does & everyone’s animal health treats. Dr. Southerd you work wonders!
Response from the owner · 3 months ago
We grateful you found us as well Ashley, and we are even happier that Scarlet is feeling so much better! She was an absolute pleasure to have with us for the day! Such a sweet girl!
