Air conditioning contractor · Las Cruces, NM · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty26−7.4Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 26 gas contractorsiPosition by Experts Score among all companies we track in this category. · better than 24%
4.7★★★★★56 Google reviews · 20 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$1.7ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Air Mechanical, LLC 4.7 out of 5 based on 56 reviews, with the owner responding to all feedback. Customers frequently praise the company for rapid response times, including after-hours and weekend availability, and for clear communication regarding diagnostics and fair pricing for AC repairs, installations, and plumbing work. However, a pattern of low-star reviews highlights instances of missed appointments, lack of communication during delays, and jobs left incomplete with components not reinstalled.
Google rating: 4.7 out of 5 from 56 reviews (93% five-star).
Reviews on this page: 56 Google reviews (53 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 22, 2026.
Service: Gas Contractor serving Las Cruces, New Mexico.
Data from Google, last updated October 26, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Air Mechanical, LLCGas Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Air Mechanical, LLC: 74/100 on this factor. Category median: 91.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Air Mechanical, LLC: 80/100 on this factor. Category median: 87.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Air Mechanical, LLC: 26/100 on this factor. Category median: 91.D
26
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Air Mechanical, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Air Mechanical, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Air Mechanical, LLC: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
4.7of 5
5 stars5293%
4 stars00%
3 stars00%
2 stars00%
1 star47%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
95%praise
Praise10695%
Complaints55%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
$1.7k+364% vs typical gas contractors
Middle half of what 3 customers paid ($751–$2.5k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2724%
Staff & attitude2119%
Quality & results2018%
Would recommend2018%
Price & value1413%
Communication55%
Honesty & trust44%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He diagnosed the problem and had my AC up and running the same day.”
“Paul and his technicians' professionalism, knowledge, and attention to detail were evident throughout the entire process.”
“Paul and his helper did a thorough and good job fixing our leaks.”
“Horrible.”
“We highly recommend this company to anyone for reliable and high-quality HVAC service.”
“It cost a little extra to have him travel that far, but it was worth it during the 100 plus degree weeks we’ve had here.”
“Paul quickly diagnosed the problem, explained everything clearly, replaced the necessary parts, and had our air conditioning system running like new again.”
“I had an issue after hours and they came immediately with a genuine concern.”
People customers mention
Paul16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Air Mechanical, LLC for 4 kinds of job. Pick one to see what they paid and said.
Christal3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Called Paul after 5pm on a Friday, regarding my AC not working. He showed up right away. Checked everything out and was able to fix the problem within a hour. Very professional and excellent service! Definitely recommend.
Paid $600–800Reasonable priceA/C system repair
BOLocal Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We recently had to have the compressor replaced on our air conditioner, and we couldn't be more pleased with the service we received. Paul quickly diagnosed the problem, explained everything clearly, replaced the necessary parts, and had our air conditioning system running like new again. Paul and his technicians'…
Paid $1,600–1,800Great priceHVAC system maintenance
Martin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Paul and his crew Josh and Luis did an exceptional job removing my two 50 gallon water heaters and installing my new tankless water heater and a water softener. They also repaired one of my air conditioner units blower motor just in time before the temperature rose. They will be my go to company from now on.
Paid $2,000+Great priceA/C system repairService not listed
Called Paul after 5pm on a Friday, regarding my AC not working. He showed up right away. Checked everything out and was able to fix the problem within a hour. Very professional and excellent service! Definitely recommend.
Price assessment: Reasonable price
Price: $600–800
Services: A/C system repair
Response from the owner · 3 weeks ago
Thank you Christal. We appreciate you.
Dan H2 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
My thermostat alerted me that my AC wasn’t working and my house had reached 90 degrees while I was on vacation recently. I contacted Paul and he was willing to travel an hour to come to my house the morning after I got home because all of the local HVAC companies were booked out at least a week. He diagnosed the problem and had my AC up and running the same day. It cost a little extra to have him travel that far, but it was worth it during the 100 plus degree weeks we’ve had here. He also called me several days later to make sure everything was still working ok. Even though I’d have to pay him a premium to come to my house again, I won’t hesitate to make that call if something else happens to my AC. It’s obvious he knows what he’s doing and makes sure the job is done right.
Services: A/C system repair
Response from the owner · 2 months ago
Dan, thank you. We appreciate your business.
BO NevarezLocal Guide · 74 reviewsiTotal number of Google reviews BO has written across all businesses on Google Maps, not just this one.
We recently had to have the compressor replaced on our air conditioner, and we couldn't be more pleased with the service we received. Paul quickly diagnosed the problem, explained everything clearly, replaced the necessary parts, and had our air conditioning system running like new again. Paul and his technicians' professionalism, knowledge, and attention to detail were evident throughout the entire process. Our air conditioner is now operating at 100%, and we couldn't be happier with the results. We highly recommend this company to anyone for reliable and high-quality HVAC service.
Price assessment: Great price
Price: $1,600–1,800
Services: HVAC system maintenance
Response from the owner · 2 months ago
Bo. Thank you it was a pleasure working for you and your Family.
Camilla3 reviewsiTotal number of Google reviews Camilla has written across all businesses on Google Maps, not just this one.
Camilla, thank you it was a pleasure working with you.
Elizabeth HartshornLocal Guide · 34 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Paul and his crew Josh and Luis did an exceptional job removing my two 50 gallon water heaters and installing my new tankless water heater and a water softener. They also repaired one of my air conditioner units blower motor just in time before the temperature rose. They will be my go to company from now on.
Price assessment: Great price
Price: $2,000+
Services: A/C system repair, Service not listed
Response from the owner · 4 months ago
Thank you Martin. We appreciate you.
Olga Puga1 reviewiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
It's very hard finding a plumber who can work on in-floor heat systems in Las Cruces and it was pure luck that we called Paul at Air Mechanical. Paul had many years of experience with radiant heat systems in Santa Fe and Abq. We had a tricky problem and Paul worked diligently on the issue, took the manuals home, and returned with solutions and options. He is an expert diagnostician. If you have an in-floor heating system, definitely call Paul for maintenance and for problems.
Response from the owner · 8 months ago
Thank you for your business, We appreciate the review.
Junchen Huang4 reviewsiTotal number of Google reviews Junchen has written across all businesses on Google Maps, not just this one.
Paul and his team had been incredible installing our new HVAC split unit. The installation was no easy task which I thought was as simple as installing a washer and a dryer...I was far from the truth. This kind of work takes years of experiences to do and I thought Paul's team did an amazing job!
Response from the owner · 8 months ago
Junchen, thank you for allowing us to provide you with a new system. It was a pleasure. Look forward to providing you with great service.
Ruth Hickman1 reviewiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
