How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty97−0.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREAirport Auto Body Inc.
Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 5.0★ from 1,224 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Airport Auto Body Inc. for 8 kinds of job.
Airport Auto Body Inc. for body & trim
Clear ✕All 451 Google reviews tagged “Body & Trim” · showing 40
Great experience overall. The team did an excellent job, highly recommended.
Above and beyond my expectations!…AGAIN! The best part about this shop is they basically do everything for you no matter your situation. Dan, Dan and all the team are a great group of guys that really do care about the customers. Feels like a true family owned shop, and their work speaks for itself. There is always…
We had a fantastic experience with Airport Auto Body repairing our BMW. From start to finish, the team was professional, courteous, and attentive to every detail. Jason was very professional and provided detailed communications as he guided us throughout the entire process. The quality of the repair work was…
What can I say? Dan and Airport Auto Body turned an unpleasant event into a great experience. From drop off to pick-up, Dan kept me informed of the status of my vehicle throughout the entire process. The work done was exceptional, and my car was returned to me cleaned inside and out! Airport Auto Body frequently…
Our car was repaired on time and on budget. Plenty of communication along the way so we knew how it was going and what to expect. I’d highly recommend the team at Airport Autobody!
Highly knowledgeable staff. I worked with Dan and he took great care of my car. They do great work on Teslas and replaced my front bumper and a few other small components after an incident. The timeline was faster than expected and the car looks brand new. Highly recommend 10/10.
Outstanding workmanship, my car looks like brand new. The staff are very courteous and professional and keep me in the loop throughout the process.
Jason took care of everything in recent Shelby fix. Thanks brother Stay well!!!
Jason was a superb front man for AAB. He was super responsive, explained the work required to restore my vehicle in plain English and in a way I could understand, and was even compassionate when delivering the bad news that my car was a total loss. AAB did not end up repairing my car, but their customer service is…
Very friendly and professional from start to finish. They did a great job with the repairs, and my car looks great! I’m very happy with the service and would definitely recommend them.
A great business, doing amazing work with amazing staff. From beginning to end, customer service was on POINT. Michele, at the front desk was kind and helpful from our very first phone call until I picked up my car. Jason, who worked on my car was personable, informative and kind. The communication was great with…
I can’t speak highly enough about the level of customer service provided by Michele and Dan. I rate them a 10 on a scale of 1-5! They listen and provide solutions to problems. I went to three Tesla Certified shops in the Hartford Area and none compare to Airport Autobody. I had a small parking lot issue where my…
First class service and communication at each level. Dan and Joe were professional and courteous, they handled the delay getting parts through GM with expedited shipping, and handed off the car in pristine condition. Many thanks!
the work was thorough and detailed, and the staff was friendly, responsive, knowledgeable and accommodating. I would highly recommend Airport Autobody. Dan is a dream to work with.
After my car was hit the insurance company recommended a second tier body shop to do the work. Fortunately a retired body shop owner told me who he recommends. He gave me to Eric and his team at Airport auto. They took care of everything - the insurance companies, the car rental and the bmw dealer. Definitely would…
⭐️⭐️⭐️⭐️⭐️ Excellent service from start to finish! I couldn’t be happier with my experience at Airport Auto Body. The entire process was completely painless, and what really stood out was the excellent communication and responsiveness throughout the entire repair process. I always knew what was happening, and I…
From drop off to pickup and follow-ups in between, everyone was professional and courteous. Best Auto Body repair shop in Hartford County. Highly recommended.
We started using Airport Road Auto Body on the recommendation of a trusted friend who is in the same industry, but had retired Always pleased with the care I receive at Airport Road autobody. They are very thorough and meticulous. My car looks just about brand new when I pick it up and they go out of their way to provide the best service.
Our almost new BMW X5 was hit from behind and had minor but noticeable damage on the rear bumper and wheel. We are very happy that we found Airport Auto Body, a top notch company (and a BMW Certified Collision Repair Center). AAB has excellent customer service, can efficiently process the repair with your insurance…
I had never dealt with damage to my car before, so when it happened, I called around to quite a few local body shops to see who had the capacity to take on the work and talk me through what I needed to do on my end with insurance. Airport Autobody was the only shop that had a clear process from the beginning and…
I was completely satisfied with the body work on my vehicle and the staff was amazing! A special thanks to Jason, he was extremely professional and his customer service was supreme!!
I had such a great experience, Den made it feel absolutely easy and smooth process overall. I strongly recommend their service to anyone looking for excellence and professionalism in auto body repair.
Top notch work and customer service. Regular communication regarding the status of my vehicle was also very much appreciated.
Clean and professional shop, pays attention to detail. Paint quality matches factory. Very high end body shop, would recommend to anyone!
As of 8/6, my vehicle just entered a reassembly phase and a supplemental claim not communicated. Vehicle left in July and supposed to be ready for pickup on 8/5z Using this as a marker of progress or lack there of to come. They are “shooting” to have my vehicle ready next week so I’ll be back next week with an…
Eric and his team at Airport were a pleasure to work with. They were all extremely professional, helpful, and kind. They kept me updated through the whole process, and their finished product (full body panel replacement, paint work, etc) was flawless and better than new. Thank you!
We’ve only taken our cars to airport auto body and every single time we are blown away at the quality of work and care they put into our vehicles.
Great job as usual!!! The staff and Dan Gallo are top shelf!!! Thank you for take care of my son's 2014 Toyota Highlander!!!
Eric and the whole team did an amazing job. Easy from start to finish.
Airport Auto Body did a fantastic job on our Tesla repair, worked with our insurance company and made the experience seamless. We also were able to drop the rental car at their place to eliminate that step. Altogether, a great experience. Highly recommend!
I’m a very infrequent review completer, even when services and products are quite good (life’s short). In this case, though, I’m delighted to share my experience. I needed body and paint service on my 2022 MINI Cooper S after a very inaccurately judged turn around a gas station pump. Given my irrationally passionate…
Dropped off car after an accident and they repaired and painted it. They worked with the insurance company to negotiate the repairs needed. Quality workmanship and repaired with OEM parts. Took little longer than expected, but looked like new and it was detail cleaned after completion.
My civic type R got hit in the side by a deer during my morning commute and airport road was the first place I called to get this taken care of. A returning customer who was last taken care of by Dan, Jason took care of me for this job. I was kept in the loop on a daily basis during the process and the results speak…
Airport Road Auto Body is the ONLY shop that I trust with my cars. They have worked on three of my cars now and the work is always impeccable. They keep you posted as to the progress and coordinate everything with the insurance company.
Courteous staff and very easy to work with. Jason and Michelle kept me updated weekly about the progress with my vehicle. My vehicle looks brand new! I highly recommend Airport Road Auto Body.
Airport Auto body is great. They were very helpful from beginning to end. Great communication. They handled everything directly with my insurance company which was such a relief. I was always able to reach someone whether it was by phone or text at all times. They kept me updated on my repair status on a regular…
Airport Auto Body repaired my 2024 Cadillac Lyriq after a front-end collision with some road debris on an Interstate highway in Hartford. It is an unusual car (a non-Tesla EV), but they had experience repairing Lyriqs, and it showed in their work. The car was returned in perfect condition and working order, with…
Service was outstanding! It couldn't have been better. Dan Gallo took excellent care of us and answered all of our questions. I will highly recommend you to all of my friends and family. The repair to my car was perfect. Thanks so much!
Ok, seriously world, these guys are the freaking best! I had a practically brand new car smacked up on I84 (no fault of mine) and they got me through the process every step of the way - easily, smoothly and confidently. Well worth every penny if you want the accident and damage to only live as a distant memory in…
I highly recommend Airport Auto Body for Tesla repairs. My Tesla was hit by another driver while parked on the street, which left it disabled. At the time, I was traveling in MA. Airport Auto Body was the closest Tesla-certified shop to my home in CT, so I called and spoke with Michele, who arranged to have the car…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 451 | — |
| Painting | 350 | — |
| Steering & suspension repair | 41 | — |
| Electrical | 25 | — |
| Welding | 20 | — |
| Tires | 17 | — |
| Auto engine diagnostic | 10 | — |
| Exhaust | 7 | — |
