Auto body shop · Hartford, CT · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty97−0.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★1,224 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for detailed communication, professional staff, and handling insurance or rental logistics. Positive reviews highlight thorough workmanship, punctual delivery, and transparent pricing for various vehicle types. However, a small number of low-star reviews criticize unprofessional behavior, lack of written quotes, and delayed repairs with insufficient status updates.
Google rating: 5.0 out of 5 from 1,224 reviews (98% five-star).
Reviews on this page: 1,224 Google reviews (1,026 with written comments, 56 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: October 21, 2026.
Service: Auto Repair Shop serving Hartford, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Airport Auto Body Inc.Auto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Airport Auto Body Inc.: 98/100 on this factor. Category median: 87.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Airport Auto Body Inc.: 98/100 on this factor. Category median: 83.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Airport Auto Body Inc.: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Airport Auto Body Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Airport Auto Body Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Airport Auto Body Inc.: 36/100 on this factor. Category median: 59.D
36
Bar = this company · dark tick = category median.
Star ratings
1,224 Google reviews we collected
5.0of 5
5 stars1,20398%
4 stars141%
3 stars10%
2 stars00%
1 star60%
Praise vs complaints
Phrases our text analysis found in 1,026 written reviews
98%praise
Praise1,84998%
Complaints352%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price8051%
Reasonable6541%
Overpriced00%
Not sure138%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results46124%
Staff & attitude41922%
Would recommend34318%
Communication30716%
Speed & response1659%
Honesty & trust955%
Price & value945%
What customers talk about
We read 1,026 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a fantastic experience with Airport Auto Body repairing our BMW.”
“Horrible experience!”
“I had a lot of questions and he was patient and super informative.”
“Dishonest, disorganized and unprofessional.”
“We highly recommend Airport Auto Body to anyone looking for exceptional service and quality workmanship!”
“I cant recommend airport auto body more strongly than to say that they handled my car repair above and beyond my expectations.”
“Jason was very professional and provided detailed communications as he guided us throughout the entire process.”
“He was super responsive, explained the work required to restore my vehicle in plain English and in a way I could understand, and was even compassionat…”
“Update as of 8/11, parts are still delayed with no estimated finish but a nice text (no call) stating so.”
“Dan was professional, friendly, responsive, and genuinely made the whole experience stress-free.”
“Well worth every penny if you want the accident and damage to only live as a distant memory in your mind - they delivered back to me showroom condition vehicle!”
“Refused to provide me with a quote of any type because "his services were too expensive.”
People customers mention
Autobody90 reviews
Dan76 reviews
Tesla65 reviews
Jason62 reviews
Eric28 reviews
Joe26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Airport Auto Body Inc. for 8 kinds of job. Pick one to see what they paid and said.
Patrick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I just wanted to take the time to thank Jason at Airport Autobody. Helping me navigate through a difficult time. Never having to deal with a car being totaled before. I had a lot of questions and he was patient and super informative. I felt like he treated me like family. I appreciate him going above and beyond. I…
Great priceService not listed
Sergio2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Above and beyond my expectations!…AGAIN! The best part about this shop is they basically do everything for you no matter your situation. Dan, Dan and all the team are a great group of guys that really do care about the customers. Feels like a true family owned shop, and their work speaks for itself. There is always…
Reasonable pricePaintingBody & Trim
RolloLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a fantastic experience with Airport Auto Body repairing our BMW. From start to finish, the team was professional, courteous, and attentive to every detail. Jason was very professional and provided detailed communications as he guided us throughout the entire process. The quality of the repair work was…
Great priceSteering & suspension repairPaintingBody & Trim
Rebecca6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
What can I say? Dan and Airport Auto Body turned an unpleasant event into a great experience. From drop off to pick-up, Dan kept me informed of the status of my vehicle throughout the entire process.
The work done was exceptional, and my car was returned to me cleaned inside and out!
Airport Auto Body frequently…
Reasonable priceBody & Trim
BrennenLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our car was repaired on time and on budget. Plenty of communication along the way so we knew how it was going and what to expect. I’d highly recommend the team at Airport Autobody!
Reasonable pricePaintingBody & Trim
Thomas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Highly knowledgeable staff. I worked with Dan and he took great care of my car. They do great work on Teslas and replaced my front bumper and a few other small components after an incident. The timeline was faster than expected and the car looks brand new. Highly recommend 10/10.
I just wanted to take the time to thank Jason at Airport Autobody. Helping me navigate through a difficult time. Never having to deal with a car being totaled before. I had a lot of questions and he was patient and super informative. I felt like he treated me like family. I appreciate him going above and beyond. I will recommend him to all my friends and family.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 days ago
Thank you, Patrick, for your kind words! We're glad Jason was able to assist you during this challenging time and make you feel supported. Your recommendation means a lot to us!
Damon Polzella2 reviewsiTotal number of Google reviews Damon has written across all businesses on Google Maps, not just this one.
Above and beyond my expectations!…AGAIN! The best part about this shop is they basically do everything for you no matter your situation. Dan, Dan and all the team are a great group of guys that really do care about the customers. Feels like a true family owned shop, and their work speaks for itself. There is always some kind of high end car in the bays or the show room. Not a single bad thing to say and will definitely be back
On a side note I would like to add that some insurances will not cover everything (progressive sucks) so if you decide to go here, you may have to pay out of pocket but it’s worth every dollar if it’s a car you care about! Thanks again
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · a week ago
Thank you, Sergio! We're so glad we exceeded your expectations!
Rollo TomassiLocal Guide · 12 reviewsiTotal number of Google reviews Rollo has written across all businesses on Google Maps, not just this one.
We had a fantastic experience with Airport Auto Body repairing our BMW. From start to finish, the team was professional, courteous, and attentive to every detail. Jason was very professional and provided detailed communications as he guided us throughout the entire process. The quality of the repair work was outstanding, and our BMW looks absolutely beautiful. They made the entire process smooth and stress-free, and we couldn’t be happier with the results. It’s refreshing to find a business that takes such pride in its work and truly cares about its customers. We highly recommend Airport Auto Body to anyone looking for exceptional service and quality workmanship!
Price assessment: Great price
Services: Steering & suspension repair, Painting, Body & Trim, Welding
Response from the owner · a week ago
Thank you! We're so glad to hear about your fantastic experience with us. Jason and the team truly appreciate your kind words and are committed to delivering outstanding service. Your recommendation means a lot to us!
Rebecca Carter Littmann6 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
What can I say? Dan and Airport Auto Body turned an unpleasant event into a great experience. From drop off to pick-up, Dan kept me informed of the status of my vehicle throughout the entire process.
The work done was exceptional, and my car was returned to me cleaned inside and out!
Airport Auto Body frequently works with Enterprise, so my rental car return was painless as well!
Great customer service is not as common as it used to be, but rest assured, you’ll find it at Airport Auto Body! I felt valued and respected as a customer, and that goes a long way!
I highly recommend this business if you ever find yourself in need of any sort of body work.
A+++
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a week ago
Thank you, Rebecca, for your wonderful feedback! We're glad to hear that Dan and the team made your experience a positive one, and that you appreciated the exceptional work and customer service. Your recommendation means a lot to us!
Brennen MakiLocal Guide · 9 reviewsiTotal number of Google reviews Brennen has written across all businesses on Google Maps, not just this one.
Our car was repaired on time and on budget. Plenty of communication along the way so we knew how it was going and what to expect. I’d highly recommend the team at Airport Autobody!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · a week ago
Thank you, Brennen! We're glad to hear your car was repaired on time and within budget, and that our communication kept you informed throughout the process. We appreciate your recommendation!
Thomas Casey1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Highly knowledgeable staff. I worked with Dan and he took great care of my car. They do great work on Teslas and replaced my front bumper and a few other small components after an incident. The timeline was faster than expected and the car looks brand new. Highly recommend 10/10.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 2 weeks ago
Thank you, Thomas! We're glad to hear that Dan took great care of your car and that you had a positive experience with us. It's wonderful to know you're satisfied with the work done on your Tesla. We appreciate your recommendation!
Richard Morrissette5 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Outstanding workmanship, my car looks like brand new. The staff are very courteous and professional and keep me in the loop throughout the process.
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 2 weeks ago
Thank you, Richard! We're glad to hear you were pleased with the workmanship and that our team kept you informed throughout the process. Your satisfaction means a lot to us!
aldo vallera3 reviewsiTotal number of Google reviews aldo has written across all businesses on Google Maps, not just this one.
Jason was a superb front man for AAB. He was super responsive, explained the work required to restore my vehicle in plain English and in a way I could understand, and was even compassionate when delivering the bad news that my car was a total loss. AAB did not end up repairing my car, but their customer service is second to none. And I know from prior experience with prior cars I’ve had repaired there that their work is ultra high quality. Thanks to AAB for your support and service this time around.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 3 weeks ago
Thank you, Gregory, for your kind words! We're glad to hear Jason provided you with clear and compassionate service, even in difficult circumstances. Your trust in our team and our past work means a lot to us. We appreciate your support.
