How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty97−0.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREAirport Auto Body Inc.
Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 5.0★ from 1,224 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Airport Auto Body Inc. for 8 kinds of job.
Airport Auto Body Inc. for body & trim
Clear ✕All 451 Google reviews tagged “Body & Trim” · showing 100
Great experience overall. The team did an excellent job, highly recommended.
Above and beyond my expectations!…AGAIN! The best part about this shop is they basically do everything for you no matter your situation. Dan, Dan and all the team are a great group of guys that really do care about the customers. Feels like a true family owned shop, and their work speaks for itself. There is always…
We had a fantastic experience with Airport Auto Body repairing our BMW. From start to finish, the team was professional, courteous, and attentive to every detail. Jason was very professional and provided detailed communications as he guided us throughout the entire process. The quality of the repair work was…
What can I say? Dan and Airport Auto Body turned an unpleasant event into a great experience. From drop off to pick-up, Dan kept me informed of the status of my vehicle throughout the entire process. The work done was exceptional, and my car was returned to me cleaned inside and out! Airport Auto Body frequently…
Our car was repaired on time and on budget. Plenty of communication along the way so we knew how it was going and what to expect. I’d highly recommend the team at Airport Autobody!
Highly knowledgeable staff. I worked with Dan and he took great care of my car. They do great work on Teslas and replaced my front bumper and a few other small components after an incident. The timeline was faster than expected and the car looks brand new. Highly recommend 10/10.
Outstanding workmanship, my car looks like brand new. The staff are very courteous and professional and keep me in the loop throughout the process.
Jason took care of everything in recent Shelby fix. Thanks brother Stay well!!!
Jason was a superb front man for AAB. He was super responsive, explained the work required to restore my vehicle in plain English and in a way I could understand, and was even compassionate when delivering the bad news that my car was a total loss. AAB did not end up repairing my car, but their customer service is…
Very friendly and professional from start to finish. They did a great job with the repairs, and my car looks great! I’m very happy with the service and would definitely recommend them.
A great business, doing amazing work with amazing staff. From beginning to end, customer service was on POINT. Michele, at the front desk was kind and helpful from our very first phone call until I picked up my car. Jason, who worked on my car was personable, informative and kind. The communication was great with…
I can’t speak highly enough about the level of customer service provided by Michele and Dan. I rate them a 10 on a scale of 1-5! They listen and provide solutions to problems. I went to three Tesla Certified shops in the Hartford Area and none compare to Airport Autobody. I had a small parking lot issue where my…
First class service and communication at each level. Dan and Joe were professional and courteous, they handled the delay getting parts through GM with expedited shipping, and handed off the car in pristine condition. Many thanks!
the work was thorough and detailed, and the staff was friendly, responsive, knowledgeable and accommodating. I would highly recommend Airport Autobody. Dan is a dream to work with.
After my car was hit the insurance company recommended a second tier body shop to do the work. Fortunately a retired body shop owner told me who he recommends. He gave me to Eric and his team at Airport auto. They took care of everything - the insurance companies, the car rental and the bmw dealer. Definitely would…
⭐️⭐️⭐️⭐️⭐️ Excellent service from start to finish! I couldn’t be happier with my experience at Airport Auto Body. The entire process was completely painless, and what really stood out was the excellent communication and responsiveness throughout the entire repair process. I always knew what was happening, and I…
From drop off to pickup and follow-ups in between, everyone was professional and courteous. Best Auto Body repair shop in Hartford County. Highly recommended.
We started using Airport Road Auto Body on the recommendation of a trusted friend who is in the same industry, but had retired Always pleased with the care I receive at Airport Road autobody. They are very thorough and meticulous. My car looks just about brand new when I pick it up and they go out of their way to provide the best service.
Our almost new BMW X5 was hit from behind and had minor but noticeable damage on the rear bumper and wheel. We are very happy that we found Airport Auto Body, a top notch company (and a BMW Certified Collision Repair Center). AAB has excellent customer service, can efficiently process the repair with your insurance…
I had never dealt with damage to my car before, so when it happened, I called around to quite a few local body shops to see who had the capacity to take on the work and talk me through what I needed to do on my end with insurance. Airport Autobody was the only shop that had a clear process from the beginning and…
I was completely satisfied with the body work on my vehicle and the staff was amazing! A special thanks to Jason, he was extremely professional and his customer service was supreme!!
I had such a great experience, Den made it feel absolutely easy and smooth process overall. I strongly recommend their service to anyone looking for excellence and professionalism in auto body repair.
Top notch work and customer service. Regular communication regarding the status of my vehicle was also very much appreciated.
Clean and professional shop, pays attention to detail. Paint quality matches factory. Very high end body shop, would recommend to anyone!
As of 8/6, my vehicle just entered a reassembly phase and a supplemental claim not communicated. Vehicle left in July and supposed to be ready for pickup on 8/5z Using this as a marker of progress or lack there of to come. They are “shooting” to have my vehicle ready next week so I’ll be back next week with an…
Eric and his team at Airport were a pleasure to work with. They were all extremely professional, helpful, and kind. They kept me updated through the whole process, and their finished product (full body panel replacement, paint work, etc) was flawless and better than new. Thank you!
We’ve only taken our cars to airport auto body and every single time we are blown away at the quality of work and care they put into our vehicles.
Great job as usual!!! The staff and Dan Gallo are top shelf!!! Thank you for take care of my son's 2014 Toyota Highlander!!!
Eric and the whole team did an amazing job. Easy from start to finish.
Airport Auto Body did a fantastic job on our Tesla repair, worked with our insurance company and made the experience seamless. We also were able to drop the rental car at their place to eliminate that step. Altogether, a great experience. Highly recommend!
I’m a very infrequent review completer, even when services and products are quite good (life’s short). In this case, though, I’m delighted to share my experience. I needed body and paint service on my 2022 MINI Cooper S after a very inaccurately judged turn around a gas station pump. Given my irrationally passionate…
Dropped off car after an accident and they repaired and painted it. They worked with the insurance company to negotiate the repairs needed. Quality workmanship and repaired with OEM parts. Took little longer than expected, but looked like new and it was detail cleaned after completion.
My civic type R got hit in the side by a deer during my morning commute and airport road was the first place I called to get this taken care of. A returning customer who was last taken care of by Dan, Jason took care of me for this job. I was kept in the loop on a daily basis during the process and the results speak…
Airport Road Auto Body is the ONLY shop that I trust with my cars. They have worked on three of my cars now and the work is always impeccable. They keep you posted as to the progress and coordinate everything with the insurance company.
Courteous staff and very easy to work with. Jason and Michelle kept me updated weekly about the progress with my vehicle. My vehicle looks brand new! I highly recommend Airport Road Auto Body.
Airport Auto body is great. They were very helpful from beginning to end. Great communication. They handled everything directly with my insurance company which was such a relief. I was always able to reach someone whether it was by phone or text at all times. They kept me updated on my repair status on a regular…
Airport Auto Body repaired my 2024 Cadillac Lyriq after a front-end collision with some road debris on an Interstate highway in Hartford. It is an unusual car (a non-Tesla EV), but they had experience repairing Lyriqs, and it showed in their work. The car was returned in perfect condition and working order, with…
Service was outstanding! It couldn't have been better. Dan Gallo took excellent care of us and answered all of our questions. I will highly recommend you to all of my friends and family. The repair to my car was perfect. Thanks so much!
Ok, seriously world, these guys are the freaking best! I had a practically brand new car smacked up on I84 (no fault of mine) and they got me through the process every step of the way - easily, smoothly and confidently. Well worth every penny if you want the accident and damage to only live as a distant memory in…
I highly recommend Airport Auto Body for Tesla repairs. My Tesla was hit by another driver while parked on the street, which left it disabled. At the time, I was traveling in MA. Airport Auto Body was the closest Tesla-certified shop to my home in CT, so I called and spoke with Michele, who arranged to have the car…
Great experience with Airport Auto. Repair came out spotless and saved me a lot of further trouble. Highly recommend, especially to anyone with a Tesla.
Amazing to work with. I could not have brought my car to a better place. 10/10
Airport Rd autobody is hands-down best around. They made repairs to everyone of my vehicles and handles everything with the upmost care.
Jason and the entire team are fantastic to work with! They explained the process, coordinated with insurance and delivered a perfect repair! Paint matches exactly and their attention to detail is unmatched! I highly recommend this shop for anyone needing quality collision work!!
Bought a new Honda in Florida and got in an accident with our 6 day old car in Ct on our way home I called a friend of mine who was in the business for over 40 years and asked him where I should take my car… he said there is only 1 place to take your car and that was Airport road Auto Body … the car is perfect… and…
Great experience with Airport Road AutoBody! Jason, Michelle and team kept me informed along the way and communicated directly with the insurance company to handle the process. The car was ready sooner than expected and was clean and tidy up upon pick up. It was also really helpful to be able to pick up and drop off…
Airport Autobody did a fantastic job repairing my Volvo XC60. I had damaged the passenger side of my Volvo and they were recommended by Gengras to fix my Volvo. My car looks brand new and you can’t even tell what was damaged. They were efficient and took great care to make sure it was done properly and in a timely…
Jason kept me informed throughout the process of the repair of my vehicle every step of the process, I will continue to refer my friends and family here as the customer service and quality of work cannot be beat! Thank you again!
They’ve done a wonderful job on the repair of my bumper, and trunk replacement for my 2018 Cadillac CTS From the communication from the staff on the status of repair, down to level of detail that was added in! Can’t even tell it’s been replaced! This is the best auto body shop in CT!!
I have used Airport Autobody for a few years now. This business is very professional and honest. Their work is top notch and their attention to detail is excellent.
Great experience! Staff was super friendly and helpful. Worked with insurance AND rental car! Car looked amazing! Like it never happened, and was detailed beautifully. The gift bag was a nice surprise! How did they know I was playing golf thos weekend? Lol! 5 stars easy.
I worked with Jason and his team and they were exceptional. Jason went above and beyond and maintained clear communication throughout the process. I would highly recommend Airport Autobody to anyone in the Hartford area.
We worked with Jason at Airport Auto Body, he is the best to work with! He communicated the whole time and put our minds at ease. We were amazed by the results. We highly recommend this awesome company for any paint and body work. We can't thank you all enough!
My car was in an accident at the other drivers fault. They worked seamlessly with the other insurance company and repaired my car looking brand new. Highly recommend especially for Tesla owners considering the shop. The whole staff is amazing.
The right place for car people. They color matched the front bumper cover side reflectors without me having to ask. If you understand that then there’s nothing more to say.
Good people and flawless work. Much appreciated. I generally think of getting body work done like going to the dentist. Necessary but painful. My experience at Airport Rd was easy and painless.
Airport Auto Body did a phenomenal job repairing our electric vehicle after an accident. We specifically went with them based on their expertise with electrical vehicles. The quality of work was top notch, and their professionalism and customer service was stellar. We highly recommend them.
My BMW dealer said don't go to anyone but Airport Auto Body unless I prefer to have the car not look good! They were right - I had my 7 series for only 8 days before getting hit, so I wanted it to come back looking showroom new again. Airport did an absolutely terrific job - the car is perfect and came back…
Airport auto body provided great service. I have used them 2 times and have been impressed with the quality of their work and their wonderful customer service. They handled every aspect of my insurance claim. My car came back looking brand new. I recommend them to anyone needing work on their car.
Absolutely highly recommend Airport Auto Body. I can’t say enough great things about the job Jason and his team did with our car. It truly is what every repair experience should be like. Every step of the way was clearly communicated and you felt like your car was in great hands. It was my first experience taking my…
Eric was very professional, kept me informed throughhout the process. this was an insurance claim, pricing seemed reasonable
Excellent service and amazing staff. AAB worked seamlessly with my insurance company to set up repairs needed and also assisted in arranging my rental car. The shop is so clean it looks like a car museum. They also threw in a free detail on my vehicle. Yes, you can still get high quality service - it’s here! Thanks…
I just wanted to say thank you for the excellent job you did on my car Jason. The repairs look great, and the whole process was smooth and professional. I really appreciate it!”
High quality work. Fair timeline. Good pricing. I am happy. Thank you.
Totally impressed from the moment I walked through the door for an estimate. The follow-up, communication, & professionalism is top notch. A++ in customer service.
Great place from the beginning to the end, they took care of me kept me up-to-date and did a great job
They worked on subaru wrx sti . They did a very good job. Jason is very easy to work with and very professional.
Dan Gallo, my adviser, explained everything before starting the work and kept in touch with me while the work was being done, which was a great help. I missed Dan the day I picked up the car but the gentleman who helped was extremely nice. I have been to this facility before and the way they pay attention to detail in repairing the vehicles is commendible.
Top notch service I recommend this shop 100%. From the moment I walked in. Every step of the way I was informed on the process. The car came out amazing. They where upfront with how my insurance company works and any out of pocket costs.
Airport Auto Body shop was great with the process especially with insurance part. Communication was smooth, kept me updated with each stage my vehicle was in. Vehicle came out great with fixing my driver's door and paint matched exact. Greatly appreciated and at the end, they were generous to detail and wash my…
this is the work they done only outside completely ignoring the inside the hood. I can say with certainty that they tried to repair the dent from the inside using tools, but they ended up scratching all the paint underneath. After I discovered this they used touch up paint to cover it up. So why did my insurance pay…
Airport Auto Body came highly recommended by several people when we needed to find a repair shop following an accident. Customer service was fantastic from start to finish! The facility is beautiful, and everyone is so nice. There was ongoing communication about the status of my repairs, and they provided an…
Airport Autobody did an outstanding job. The entire process was simple and seamless from start to finish. They coordinated everything directly with my insurance company and the rental agency, which made the experience completely stress-free. Dan and Jason were both extremely helpful, professional, and easy to work…
Service at Airport Auto Body was fantastic from start to finish. Jason kept me informed throughout the process and was always available for questions. Their work on my car was second to none - my car looked brand new when they finished! The shop itself is very clean and welcoming as well. Thank you for the…
Airport Autobody is really one of the best Autobody shops in all of CT. They took care of our car, the insurance company, the rental company, and it was a smooth process (and kept us in the loop about the process and progress). The car looks good as new and my wife is soooo happy to have her car back, she was…
My car looks fantastic after working with Jason and Airport Autobody. Jason was great and kept me updated throughout the process.
This is my second experience with Airport Autobody, and once again they exceeded my expectations. The first time was with my father’s 2023 Accord Hybrid, which unfortunately ended up being a total loss. Throughout that entire process, Jason’s communication was outstanding. He kept us informed every step of the way…
Very professional work and courteous staff. Highly recommended.
Professional, excellent work, great communication. I would highly recommend.
eric and the team were great communicators with the insurance agency in my behalf quality work and certified shop to fix my tesla
I hate to admit that this isn’t the first time I’ve worked with Airport Autobody, but there’s a reason I returned. Airport Autobody is the best there is. Aside from their pristine office and A+ work, their customer service is second to none. Jason was our advisor and he was super communicative, friendly, delivered…
I cannot stress enough how completely satisfied we are with the quality of work and quality team Airport Autobody is from top to bottom. Unfortunately this is the second time that my daughter has been rear ended - once 2 years ago in a 2022 X5 and most recently this past January in her 2026 X5. Once again a must say…
Great communication step by step updates on your vehicle while in their shop. Jason, was quick to respond with any questions I had. The quality of the work is one the best I’ve seen. I highly recommend this shop.
Excellent service and the repair was outstanding.
2024 Mercedes suv front end accident repair, from the first initial phone, Jason and Michelle were incredibly knowledgeable, kind and courteous assisting with insurance and kept us updated twice a week with results, 100 stars to airport staff and service!they treated us like family!
This is the 2nd time that I have dealt with Airport Rd Auto Body separated by about 20 years of time. Word of mouth may have been the start of my working relationship with them back 20 years ago but nowadays I can leave a review for all to see, and that review would be to emphatically state that you should call and…
I have to share my experience with Airport Rd Autobody. I brought my car in after being hit in a parking lot which left my fender damaged.The staff were kind, helpful and went out of their way to make sure that I felt taken care of. They repaired the damage quickly and I was very happy with the result. I would…
Could not ask for a better experience from an auto body shop. Jason Paoletta and team were top notch in every aspect from intake, to communication with the insurance company and me, to the final outcome. Jason managed to take the stress out of a stressful situation. This is the second time I’ve had higher end…
The process from beginning to end was flawless. AirPort Auto takes white glove service to another level. The communication throughout the whole process was consistent and their level of work is unmatched. Thank you team, my car looks great.
Great communication and service!
Absolutely the best service I have ever had. Very professional and courteous. They listened to what I had to say and answered all of my questions. The damaged caused by a deer is completely noticeable. The car looks like it came straight out of the dealer when new.
Chose Airport Auto Body after a deer strike caused damage to my vehicle. They have a very secure and modern looking facility. All the staff I interacted with was knowledgeable, professional, and friendly. Communications during the process were timely and left very little doubt of how the process was moving along.…
Customer service couldn’t be better and neither could my car. Perfect all around
Great experience! Got rear ended and chose to use this shop on a recommendation. They took care of everything for me and gave me my car back detailed and looking brand new. Dan at the front counter was welcoming and helpful. Had all the information i need and set me up with my rental. Daniel my main contact for…
Excellent repair, very professional, shop is very clean
Amazing staff and work!! Danny is the best!
I'm pretty critical of businesses and their customer service - so it's no small thing for me to say if I could give Airport Auto Body more than 5 stars, I would. Vehicle was a 2024 Tesla Model 3 with rear bumper damage. Took a leap of faith based on their reviews (never dealt with them before) and wasn't…
Always meticulous quality and excellent service; the car comes out better than before the accident.
The best Tesla authorized auto body shop in the area.
Jason Paoletta and Airport Auto Body were absolutely amazing. They took care of my truck and were in constant communication. Airport Auto Body is highly recommended!
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 451 | — |
| Painting | 350 | — |
| Steering & suspension repair | 41 | — |
| Electrical | 25 | — |
| Welding | 20 | — |
| Tires | 17 | — |
| Auto engine diagnostic | 10 | — |
| Exhaust | 7 | — |
