Airport shuttle service · Novi, MI · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%97+27.4Replies to reviews 8%93+7.7Experts Score= 97Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 67 airport shuttle servicesiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★445 Google reviews · 18 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Airport Metro Trans five out of five stars based on 445 reviews, with the owner responding to all feedback. Customers frequently praise drivers for punctuality, vehicle cleanliness, professional communication, and assistance with luggage. Recurring themes include safe driving and accommodating additional stops. However, some low-star reviews criticize unexpected price changes, mandatory tips, and unfriendly customer service interactions.
Google rating: 5.0 out of 5 from 445 reviews (99% five-star).
Reviews on this page: 445 Google reviews (347 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Airport Shuttle serving Novi, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other airport shuttle services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Airport Metro TransAirport Shuttle Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Airport Metro Trans: 98/100 on this factor. Category median: 79.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Airport Metro Trans: 97/100 on this factor. Category median: 77.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Airport Metro Trans: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Airport Metro Trans: 93/100 on this factor. Category median: 50.A
93
Bar = this company · dark tick = category median.
Star ratings
445 Google reviews we collected
5.0of 5
5 stars44099%
4 stars10%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 347 written reviews
98%praise
Praise48798%
Complaints82%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18838%
Speed & response14028%
Quality & results6413%
Would recommend5311%
Communication265%
Price & value133%
Honesty & trust112%
What customers talk about
We read 347 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My driver, Hesham, was very professional and drove with care.”
“Picked us up on time and dropped us off at the airport with time to spare.”
“10/10 airport pickup - great patience for our delayed flight and good banter.”
“Sam was early, the service was top notch and the sprinter we ordered for the whole family was immaculate and spacious.”
“We would use Airport Metro Trans again and we would recommend them without hesitation.”
“I was communicated with prior to pick up and everything worked great.”
“Fast, affordable (ish, no one has money), kind, reliable.”
“Overpriced and very unfriendly.”
“My flight was delayed several times and knowing I had a reliable driver to meet me at baggage claim at 3:30 in the morning and deliver me to my destin…”
People customers mention
Mike12 reviews
Jimmy8 reviews
Sam8 reviews
Hesham7 reviews
Andy5 reviews
Fares5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ccheryl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Hashim was a great driver! Picked us up on time and dropped us off at the airport with time to spare.
YYolandaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
My driver Hesham was fabulous! The car was very clean and well stocked. The conversation was pleasant but not distracting
AAlec11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
The ride was awesome! He made sure to be early, he was very professional, and we talked the entire way about the best topics. This is my second time with him and it's always a pleasure
JJD1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Ok, The absolute best transportatavailable!!! Will never use another!!! Seriously, I’m not kidding. Fast, affordable (ish, no one has money), kind, reliable. Honestly the best ever
TTheresa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Lovely ride and fabulous driver. We chatted and chatted. Couldn't have been a more pleasurable ride!! Thanks Mike!
AAndrewLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Professional, timely service. I was communicated with prior to pick up and everything worked great.
My driver, Hesham, was very professional and drove with care.
Response from the owner · 17 hours ago
Thank you for your kind feedback!
We're happy to know Hesham made your ride safe and comfortable with his professional driving. At Airport Metro Trans, we always aim to provide dependable transportation and a quality Black Car Service.
We appreciate your business and hope to see you again!
C
cheryl2 reviewsiTotal number of Google reviews cheryl has written across all businesses on Google Maps, not just this one.
Hashim was a great driver! Picked us up on time and dropped us off at the airport with time to spare.
Response from the owner · a month ago
Thank you for the great review!
We’re happy to hear that Hashim was punctual and made sure you arrived at the airport with plenty of time to spare. We truly appreciate your kind words and look forward to serving you again!
Y
Yolanda MartinLocal Guide · 21 reviewsiTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
My driver Hesham was fabulous! The car was very clean and well stocked. The conversation was pleasant but not distracting
Response from the owner · 17 hours ago
Thank you for sharing your experience!
We're delighted to hear that Hesham provided such excellent service. We take pride in maintaining clean, comfortable, and well-stocked vehicles for every ride. Our team is committed to delivering a professional Chauffeur Service with a smooth and relaxing experience.
We truly appreciate your trust in Airport Metro Trans and look forward to providing you with our Black Car Service again!
K
Karen Hagenian5 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
The ride was awesome! He made sure to be early, he was very professional, and we talked the entire way about the best topics. This is my second time with him and it's always a pleasure
Response from the owner · a year ago
We appreciate your great feedback thank you very much. Looking forward to see you again.
J
JD Porman1 reviewiTotal number of Google reviews JD has written across all businesses on Google Maps, not just this one.
Ok, The absolute best transportatavailable!!! Will never use another!!! Seriously, I’m not kidding. Fast, affordable (ish, no one has money), kind, reliable. Honestly the best ever
Response from the owner · 5 months ago
Thank you so much JD Porman for your amazing feedback! 🌟 We’re truly honored to hear that you consider Airport Metro Trans the absolute best transportation service. Your trust and support mean everything to us. We look forward to continuing to provide you with reliable, comfortable, and professional transportation whenever you need us. Thanks again for choosing Airport Metro Trans! 🚘✨
T
Theresa Phares2 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Lovely ride and fabulous driver. We chatted and chatted. Couldn't have been a more pleasurable ride!! Thanks Mike!
Response from the owner · 2 weeks ago
Thank you for the wonderful feedback!
We’re delighted to know you had such an enjoyable ride with Mike. Our team at Airport Metro Trans always strives to make every trip comfortable, friendly, and stress-free. We’ll be sure to share your kind words with Mike.
We appreciate your trust in our chauffeur service and look forward to welcoming you back for another great experience!
A
Andrew ReevesLocal Guide · 24 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Professional, timely service. I was communicated with prior to pick up and everything worked great.
Response from the owner · 2 weeks ago
Thank you for sharing your experience with Airport Metro Trans!
We’re glad to hear that our team provided professional and timely service and kept you informed before your pickup. Clear communication and reliability are important to us, and we’re happy everything went smoothly.
We look forward to serving you again with our dependable black car service and professional chauffeur service!
C
Chris Schetter12 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
The driver was on time and very professional. It was my first time using Metro cars and I would definitely use them again.
Response from the owner · 3 weeks ago
Thank you for choosing Airport Metro Trans!
We’re not Metro cars
We’re AIRPORT METRO TRANS
We're delighted to hear that your first experience with our service was a great one. Our team takes pride in providing timely pickups, professional drivers, and a smooth, comfortable travel experience for every passenger. We always aim to make every ride reliable and stress-free, whether you're traveling for business or leisure.
We truly appreciate your trust in our black car service and look forward to providing you with the same high level of service on your next ride. Thank you for your support, and we hope to welcome you back soon!
