Immigration attorney · Longview, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%95+13.4Replies to reviews 7%82+5.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 59 domestic violence lawyersiPosition by Experts Score among all companies we track in this category. · better than 76%
4.9★★★★★219 Google reviews · 14 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers of the Longview, Texas immigration firm highlight successful outcomes in green card, citizenship, and NOID cases, often noting faster-than-average processing times. Clients frequently praise the staff for maintaining clear, timely communication and explaining complex legal steps in understandable terms. In contrast, the few low-star reviews cite specific instances of tardiness and a failure to return phone calls or answer client questions.
Google rating: 4.9 out of 5 from 219 reviews (98% five-star).
Reviews on this page: 219 Google reviews (173 with written comments, 4 with photos).
Owner responses: the business replied to 58% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Akpassa Law Firm, PLLCDomestic Violence Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Akpassa Law Firm, PLLC: 96/100 on this factor. Category median: 90.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Akpassa Law Firm, PLLC: 94/100 on this factor. Category median: 82.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Akpassa Law Firm, PLLC: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Akpassa Law Firm, PLLC: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Akpassa Law Firm, PLLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Akpassa Law Firm, PLLC: 82/100 on this factor. Category median: 48.A
82
Bar = this company · dark tick = category median.
Star ratings
219 Google reviews we collected
4.9of 5
5 stars21498%
4 stars21%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
99%praise
Praise30399%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8728%
Would recommend8126%
Quality & results4816%
Speed & response4214%
Communication299%
Honesty & trust165%
Price & value31%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Louisa and her team were always professional, knowledgeable, and attentive, making the entire process as easy and stress-free as possible.”
“We highly recommend Louisa and Akpassa Law Firm, PLLC to anyone looking for a reliable, professional, and caring immigration attorney.”
“Excellent service from the lawyer and her entire team.”
“I am so happy that my case progressed so quickly, and thanks to Attorney Akpassa's firm, many blessings.”
“Her secretaries never call back”
“They took care of every detail, answered all of our questions, and made sure we always felt informed and supported.”
“We truly appreciated being able to trust them to handle everything and guide us through each step with confidence.”
“Affordable rates and very approachable, we just got approved today on the spot.”
People customers mention
Louisa35 reviews
Akapassa3 reviews
Orajiaka3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLizzLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Estoy muy agradecida con la abogada y todo su personal porque en su momento estuvieron muy bien en contacto conmigo con cualquier noticia importante. Estoy muy feliz porque mi caso avanzó demasiado rápido y gracias al buffet de la abogada Akpassa mil bendiciones . De nuevo muchas gracias
AAylin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excelente servicio por parte de la abogada y todo su equipo te hacen sentir en confianza te ayudan en todo lo necesario y resuelven todas las dudas que tengas gracias a akpassa law firm por ayudarnos durante todo nuestro proceso para que fuera un éxito 🤝🏻
MMaria9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am incredibly grateful to Akpassa Law Firm for their exceptional work, dedication, and professionalism throughout our immigration journey. From the very beginning, they gave us confidence and peace of mind during such an important chapter of our lives. Thanks to their guidance and hard work, we are now celebrating…
NNallely11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I truly cannot recommend this team enough! From the moment they took on my case, they were phenomenal. I received a Notice of Intent to Deny, and thanks to their knowledge, hard work, and dedication, my case was ultimately approved. 🙏🏼
What makes this even more incredible is that the current estimated processing…
EEdith3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thank you Akpassa Law Firm for helping my family obtain my grandfathers green card renewal 💚❤️🤍 Our experience with Atty. Louisa and her team was exceptional. From the very beginning they give you a first-class experience and her team is always going above and beyond so that you are heard and always in the known…
JJuana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Estoy muy agradecida y satisfecha con la abogada Louisa y con todo su staff de trabajo . Por llevar mi caso y obtener mi residencia. Es un proceso estresante pero en mi caso la experiencia de la abogada ayuda mucho a llevar todo mas relajado y hacer todo un exito. Muchas gracias a la abogada Louisa estare por…
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
L
Lizz La Zhula Gutierrez castroLocal Guide · 34 reviewsiTotal number of Google reviews Lizz has written across all businesses on Google Maps, not just this one.
Estoy muy agradecida con la abogada y todo su personal porque en su momento estuvieron muy bien en contacto conmigo con cualquier noticia importante. Estoy muy feliz porque mi caso avanzó demasiado rápido y gracias al buffet de la abogada Akpassa mil bendiciones . De nuevo muchas gracias
Response from the owner · 5 days ago
¡Muchas gracias, Sra. Lizz, por sus hermosas palabras y por confiar en Akpassa Law Firm! ❤️ Nos alegra muchísimo saber que se sintió acompañada e informada y que su caso avanzó rápidamente. Agradecemos de corazón su confianza y sus bendiciones. ¡Le deseamos muchas bendiciones y éxitos! 🙏🏼
J
james braxton5 reviewsiTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Great people, Very fast and got everything we needed done!
Response from the owner · 2 days ago
Thank you so much, Mr. James! ❤️ We’re truly happy we could help you get everything taken care of quickly and smoothly. Your kind words mean so much to our team, and we’re grateful you trusted Akpassa Law Firm to assist you! 🙏🏼
C
Carolina GR21172 reviewsiTotal number of Google reviews Carolina has written across all businesses on Google Maps, not just this one.
We are extremely satisfied with Louisa and her team at Akpassa Law Firm, PLLC. They have supported us throughout our entire immigration journey, from obtaining my permanent residency to becoming a U.S. citizen, and we couldn’t be happier with the experience. From beginning to end, everything went smoothly, and we never encountered any issues. Louisa and her team were always professional, knowledgeable, and attentive, making the entire process as easy and stress-free as possible. They took care of every detail, answered all of our questions, and made sure we always felt informed and supported. Although every immigration case is different, our experience was incredibly smooth and pleasant thanks to their dedication and expertise. We truly appreciated being able to trust them to handle everything and guide us through each step with confidence. We highly recommend Louisa and Akpassa Law Firm, PLLC to anyone looking for a reliable, professional, and caring immigration attorney. Thank you, Louisa, for helping us reach such an important milestone in our lives!
Response from the owner · a week ago
Thank you so much, Carolina, for your heartfelt review and for trusting Attorney Louisa and our team throughout your immigration journey! ❤️ Congratulations on achieving both permanent residency and U.S. citizenship! 🎉 We’re truly honored to have been part of these important milestones and deeply appreciate your continued trust and recommendation. 🙏🏼
A
Aylin Anda1 reviewiTotal number of Google reviews Aylin has written across all businesses on Google Maps, not just this one.
Excelente servicio por parte de la abogada y todo su equipo te hacen sentir en confianza te ayudan en todo lo necesario y resuelven todas las dudas que tengas gracias a akpassa law firm por ayudarnos durante todo nuestro proceso para que fuera un éxito 🤝🏻
Response from the owner · 2 weeks ago
¡Muchas gracias, Sra. Aylin, por sus hermosas palabras y por confiar en Akpassa Law Firm! ❤️ Nos alegra mucho saber que usted y su familia se sintieron acompañados y en confianza durante todo el proceso. ¡Fue un honor ayudarles a alcanzar este importante logro! Agradecemos de corazón su confianza y apoyo. 🙏🏼
M
Maria Moreno9 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
I am incredibly grateful to Akpassa Law Firm for their exceptional work, dedication, and professionalism throughout our immigration journey. From the very beginning, they gave us confidence and peace of mind during such an important chapter of our lives. Thanks to their guidance and hard work, we are now celebrating our Green Card! We will always be grateful to the entire Akpassa team for helping make this possible. Thank you from the bottom of our hearts! ❤️
Response from the owner · 3 weeks ago
Thank you so much for your kind words, Ms. Moreno, and for trusting Akpassa Law Firm with your case! We’re truly honored to have supported you throughout your immigration journey. Congratulations on obtaining your permanent resident status! 🎉 We’re thrilled to have been part of this important milestone and wish you continued success! ❤️
K
Karen Turner3 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I truly cannot recommend this team enough! From the moment they took on my case, they were phenomenal. I received a Notice of Intent to Deny, and thanks to their knowledge, hard work, and dedication, my case was ultimately approved. 🙏🏼
What makes this even more incredible is that the current estimated processing time was around 26 months, yet my case was approved in six months. I feel incredibly blessed and grateful to have had the right team by my side throughout this process.
If you’re looking for a team that truly knows what they’re doing and will fight for your case, I highly recommend them. Phenomenal work from start to finish! 🤍
Response from the owner · 3 weeks ago
Thank you so much, Ms. Nallely, for your heartfelt review and for trusting Akpassa Law Firm with your case! ❤️ We’re truly grateful for the opportunity to support you through such an important and challenging part of your immigration journey. Congratulations on your approval! 🎉 We’re so happy to celebrate this wonderful outcome with you and wish you continued success and happiness. 🙏🏼
E
Edith Zavaleta3 reviewsiTotal number of Google reviews Edith has written across all businesses on Google Maps, not just this one.
Thank you Akpassa Law Firm for helping my family obtain my grandfathers green card renewal 💚❤️🤍 Our experience with Atty. Louisa and her team was exceptional. From the very beginning they give you a first-class experience and her team is always going above and beyond so that you are heard and always in the known of whats going on for your case! 🫶🏼 ONLY THE BEST!!!
Response from the owner · 3 weeks ago
Thank you so much, Ms. Edith, for your heartfelt review and for trusting Akpassa Law Firm with your grandfather’s case! ❤️ We’re so happy we could help your family with his Green Card renewal. It was truly our pleasure to assist you, and we deeply appreciate your kind words about Attorney Louisa and our team. Wishing you and your family all the best! 🫶🏼
J
Juana Izaguirre1 reviewiTotal number of Google reviews Juana has written across all businesses on Google Maps, not just this one.
Estoy muy agradecida y satisfecha con la abogada Louisa y con todo su staff de trabajo . Por llevar mi caso y obtener mi residencia. Es un proceso estresante pero en mi caso la experiencia de la abogada ayuda mucho a llevar todo mas relajado y hacer todo un exito. Muchas gracias a la abogada Louisa estare por siempre agradecida con ella y su equipo de trabajo ❤️. En mi experiencia personal ya habia consultado otros abogados y ella fue la mejor opcion y que pudo cumplir mi sueno. 100% recomendada!!
Response from the owner · 3 weeks ago
Muchas gracias, Sra. Juana, por su hermoso comentario y por confiar en la Abogada Louisa y en todo el equipo de Akpassa Law Firm con su caso. ❤️ Nos sentimos verdaderamente honrados de haberla ayudado a obtener su residencia permanente y de haber sido parte de un momento tan importante en su vida. Agradecemos mucho sus amables palabras y su recomendación. ¡Felicidades por este maravilloso logro! Le deseamos mucha felicidad y éxito en esta nueva etapa. 🙏🏼
M
Manojkumar Borra10 reviewsiTotal number of Google reviews Manojkumar has written across all businesses on Google Maps, not just this one.
I had a very positive experience working with Akpassa Law Firm throughout my marriage-based green card process.
From the initial filing of my case to the final approval of my permanent resident card, the team was professional, responsive, and helpful. They guided me through every step, including preparing my application, responding to my questions, and helping me get ready for my USCIS interview. Whenever I had concerns about my case, address updates, documents, or interview requirements, they responded promptly and kept me informed.
My I-130 and I-485 were successfully approved, and I recently received my green card. I truly appreciate the support and guidance I received throughout the process.
I would recommend Akpassa Law Firm to anyone looking for knowledgeable and reliable immigration legal services. Thank you to Attorney Louisa, the legal coordinators, and the entire team for helping me achieve this important milestone.
Response from the owner · 3 weeks ago
Thank you so much, Mr. Borra, for your thoughtful review and for trusting Akpassa Law Firm with your marriage-based green card process! We’re truly grateful for your kind words about Attorney Louisa and our team. Congratulations on your I-130 and I-485 approvals and on receiving your Green Card! 🎉 It was an honor to support you throughout this journey, and we wish you continued happiness and success. ❤️
