Bankruptcy attorney · Longview, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%93+14.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 59 domestic violence lawyersiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★75 Google reviews · 6 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Clients consistently describe the bankruptcy process as straightforward and manageable, noting that the team explains complex legal steps in plain language to reduce client stress. Reviewers highlight the staff's responsiveness to calls and emails, their compassionate approach to sensitive financial situations, and their efficiency in handling cases like Chapter 13. With a perfect 5.0 rating from 75 reviews, customers report feeling supported throughout the entire procedure, from initial consultation to final discharge.
Google rating: 5.0 out of 5 from 75 reviews (100% five-star).
Reviews on this page: 75 Google reviews (56 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyDomestic Violence Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Law Office of Carol Cross Stone: 99/100 on this factor. Category median: 90.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Law Office of Carol Cross Stone: 96/100 on this factor. Category median: 82.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Law Office of Carol Cross Stone: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Law Office of Carol Cross Stone: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Law Office of Carol Cross Stone: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
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Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
5.0of 5
5 stars75100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
96%praise
Praise10396%
Complaints44%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2927%
Would recommend2826%
Speed & response1615%
Communication1514%
Quality & results1211%
Honesty & trust77%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything was so professionally and well handled, and all the while she remained very personable.”
“I would recommend the Law Office of Carol Cross Stone hands down .”
“If you get caught in the same unfortunate situation I was I can't recommend her more strongly.”
“I was walked through the whole process and had all of questions answered in a timely manner.”
“She was easy to work with and helped me through this process tremendously.”
“I have had a wonderful experience with the best Bankruptcy Attorney in the area of East Texas.”
“tiffany very kind, knowledgeable and honest I'm beyond more thankful.”
People customers mention
Tiffany7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJeff14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can't recommend Carol Cross Stone highly enough. She was easy to work with and helped me through this process tremendously. Everything was so professionally and well handled, and all the while she remained very personable. I never had a time where I wasn't clear what I needed to do and provide for the proceeding.…
SSean2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very helpful and knowledgeable. I would recommend the Law Office of Carol Cross Stone hands down . I was walked through the whole process and had all of questions answered in a timely manner. Very friendly and straightforward .
TTammi1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very good professional yet casual experience. She made us feel welcome and easily walked us through this situation. Highly recommend this office.
MMonica12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Carol and Tiffany make an amazing team. They were always so kind and welcoming and helped us every step of the way. They made this journey easy and kept us encouraged every step of the way. They also were very good about responding to our calls and emails in a timely manner. We are so grateful and thank God for…
NNikkiLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Could not have asked for a better Law Office to handle our situation than Carol, she has made our life so much better and with the ability to start fresh is something we never thought was possible, thank you from the bottom of our hearts for making life so much easier! Could not recommend this Law Office enough!
SShannan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Carol was amazing and supportive throughout the whole process! She kept us updated and answered questions that we had!
I can't recommend Carol Cross Stone highly enough. She was easy to work with and helped me through this process tremendously. Everything was so professionally and well handled, and all the while she remained very personable. I never had a time where I wasn't clear what I needed to do and provide for the proceeding. I hope you won't ever need her services but if you do I would say you will be glad you selected Ms. Stone to work with.
Response from the owner · a month ago
Thank you for the kind words and awesome review. God bless you and your family!
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Sean Eads2 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Very helpful and knowledgeable. I would recommend the Law Office of Carol Cross Stone hands down . I was walked through the whole process and had all of questions answered in a timely manner. Very friendly and straightforward .
Response from the owner · 2 months ago
Thank you Sean! You were wonderful to work with and we appreciate you very much.
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Loni Cerny3 reviewsiTotal number of Google reviews Loni has written across all businesses on Google Maps, not just this one.
After years of struggling to get ahead financially, constantly battling creditors, and living paycheck to paycheck just to break even, I finally reached out to Carol and her team. It was one of the best decisions I could have made for not only me but also for my family.
From the very beginning, Carol and her team made the entire process straightforward and manageable. They never made me feel ashamed or judged about my financial situation. Instead, they took the time to understand my circumstances, helped me determine the best path forward for both my family and my business, and kept me informed and reassured every step of the way.
Thanks to their knowledge, professionalism, and compassion, I now have the fresh start I had been hoping for. If you're feeling overwhelmed by financial challenges, I highly recommend Carol and her team. They truly care about their clients and make a difficult process much easier to navigate.
Response from the owner · 3 months ago
You make practicing law worth it. God bless you and your family!
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Tammi Hayes1 reviewiTotal number of Google reviews Tammi has written across all businesses on Google Maps, not just this one.
Carol and Tiffany make an amazing team. They were always so kind and welcoming and helped us every step of the way. They made this journey easy and kept us encouraged every step of the way. They also were very good about responding to our calls and emails in a timely manner. We are so grateful and thank God for Carol and all the work that she did to help us. Feeling so blessed.
Response from the owner · 6 months ago
We were honored to serve you. God bless you and your family!
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Nikki McFerrinLocal Guide · 14 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Could not have asked for a better Law Office to handle our situation than Carol, she has made our life so much better and with the ability to start fresh is something we never thought was possible, thank you from the bottom of our hearts for making life so much easier! Could not recommend this Law Office enough!
Response from the owner · 7 months ago
Thank you so much for this review! Everyone deserves to start fresh now and then. We appreciate you so much, Nikki. Thank you for choosing Cross Stone Law.
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Shannan Baynum11 reviewsiTotal number of Google reviews Shannan has written across all businesses on Google Maps, not just this one.
Taking the step to file for bankruptcy is never easy. There’s often guilt, shame, and a sense of failure, but from our very first consultation to the final discharge, Carol changed all of that. She reassured us that we were making the right decision and guided us with compassion and professionalism every step of the way.
If you ever feel alone in the process, just Google the list of famous people who have filed for bankruptcy, you’ll quickly realize you’re not alone, and Carol helps you see that too.
Our case was a bit more complex than most, yet between Carol and Tiffany we were always kept informed and promptly guided on what was needed.
We cannot recommend Carol enough. She turned what felt like a deeply difficult personal situation into a guided journey with understanding, patience, and clear direction. Thank you, Carol, for walking us through this chapter (7😄) of our lives and helping us move forward with hope and confidence.
Response from the owner · a year ago
Thank you for the kind review. We so much appreciated working with such good people. I know you will do well with your fresh start!
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Taylor Ramsey6 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Mrs. Stone and Tiffany deserve more than 5 stars. We had judgments, lawsuits, other creditors we owed and even a garnished bank account. My father passed away and still owed a mortgage, we were living in his home when he passed. I was so nervous about everything because our credit was so awful there was no way I could put that in our name, she assured me on the consultation call all the details and she made me feel so much more relief before I even hired her as our attorney. I hired her that same week! She thought we needed to do an emergency filing and I know that was a lot of work on her and Tiffany's end in such a short time frame just from the ridiculous amount of creditors we had. She responds so fast anytime that I've had to message her. Before I found her I actually wrote a different bankruptcy attorney in Longview and I never got a response. God knew without us knowing exactly who would help us best! If you're considering hiring her, you will not regret it! She made something so scary in our lives so calming.
Response from the owner · a year ago
Thank you, Taylor. God is so good to take care of all of us. I know you will do so well going forward. We are honored that you chose Cross Stone Law. Blessings to you.
