Auto repair shop · Cedar Rapids, IA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 57%
4.8★★★★★912 Google reviews · 23 photos
89%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop 4.8 out of 5 based on 912 reviews, noting that the owner responds to nearly all feedback. Customers frequently praise punctual service, clear communication, and fair pricing for repairs like brakes, AC, and suspension issues. However, a minority of low-star reviews criticize inflated costs, unauthorized work, and a lack of communication regarding appointment scheduling or diagnostic estimates.
Google rating: 4.8 out of 5 from 912 reviews (89% five-star).
Reviews on this page: 913 Google reviews (564 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 19, 2026.
Service: Oil Change Service serving Cedar Rapids, Iowa.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Al's Full Service Auto Repair: 82/100 on this factor. Category median: 84.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Al's Full Service Auto Repair: 74/100 on this factor. Category median: 76.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Al's Full Service Auto Repair: 93/100 on this factor. Category median: 99.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Al's Full Service Auto Repair: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Al's Full Service Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Al's Full Service Auto Repair: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
913 Google reviews we collected
4.8of 5
5 stars81589%
4 stars475%
3 stars81%
2 stars81%
1 star354%
Praise vs complaints
Phrases our text analysis found in 564 written reviews
95%praise
Praise90695%
Complaints465%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3723%
Reasonable11872%
Overpriced42%
Not sure42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20021%
Quality & results18319%
Honesty & trust15116%
Price & value14015%
Speed & response11712%
Would recommend819%
Communication808%
What customers talk about
We read 564 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Didn't take too long, they were nice to the customers, and informed me on everything they could about the issue I brought the car in for.”
“…d nothing fixed after the outrages quote and he laughed and was very rude, he told me I’d be charged a diagnostic then since I didn’t want it fixed wh…”
“Not only did they do great work, they're ability to get her car in on short notice and they're communication was outstanding.”
“1st of all, messed up my appointment with explanation on little detail.”
“It really makes me feel better that they are looking into things on my car, and being honest about what needs to be done.”
“They are not trustworthy DO NOT TAKE YOUR VEHICLE HERE!”
“They were able to get my car in for service in a timely manner and made the repair quickly at a reasonable cost.”
“…e mechanics make sure they properly diagnose things before trying to Over charge someone on something that isn’t broken.…”
“They've always been great about getting me in the same day or the next when I call to schedule.”
“The mechanics are knowledgeable and I would recommend this shop for any repairs.”
“Never again go to Sankots in Fairfax better pricing and if it’s wrong he’s fixes it and you won’t be 3,000 in the whole.”
“Always great service, clear communication, honest assessment of automotive needs, and decent, competitive prices.”
People customers mention
Gavin10 reviews
Gary8 reviews
Andy7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Al's Full Service Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
DougLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very friendly and helpful staff. I lost a frost plug and all the coolant leaked out. They were able to get my car in for service in a timely manner and made the repair quickly at a reasonable cost. The mechanics are knowledgeable and I would recommend this shop for any repairs.
Reasonable price
Aron1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
A good service. Didn't take too long, they were nice to the customers, and informed me on everything they could about the issue I brought the car in for.
Reasonable price
CalenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I live out of town and my daughter had some pretty major car issues. I called Al's and was extremely happy with the entire experience from start to finish. Not only did they do great work, they're ability to get her car in on short notice and they're communication was outstanding. I would highly recommend Al's.…
Reasonable price
Zach2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I really appreciate the service I received on my car, it was also really nice receiving notifications for my car before and after my appointment. So I know how my car is doing, and making sure we are on the same page. It really makes me feel better that they are looking into things on my car, and being honest about…
Great priceOil change
Corrie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great quick service! Thank you again for fixing my car! Rex and Ed, your the best!
Tina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Came in to.have my oil topped off and was talking with the gentleman and what it got when checking my oil to what he got.. it was very helpful information... he did a very good job helping me and explained everything as well..
Very friendly and helpful staff. I lost a frost plug and all the coolant leaked out. They were able to get my car in for service in a timely manner and made the repair quickly at a reasonable cost. The mechanics are knowledgeable and I would recommend this shop for any repairs.
Price assessment: Reasonable price
Response from the owner · 2 years ago
Thanks for coming to us Doug! We're honored to have you as a customer!
Aron Streif1 reviewiTotal number of Google reviews Aron has written across all businesses on Google Maps, not just this one.
A good service. Didn't take too long, they were nice to the customers, and informed me on everything they could about the issue I brought the car in for.
Price assessment: Reasonable price
Response from the owner · 11 months ago
It's fantastic to hear you experienced great service, Aron! 😊 We're glad our team could provide timely assistance and keep you informed throughout the process at Al's Full Service Auto Repair.
Calen CoxLocal Guide · 21 reviewsiTotal number of Google reviews Calen has written across all businesses on Google Maps, not just this one.
I live out of town and my daughter had some pretty major car issues. I called Al's and was extremely happy with the entire experience from start to finish. Not only did they do great work, they're ability to get her car in on short notice and they're communication was outstanding. I would highly recommend Al's. Special shout out and thank you to Rex and Gary who i dealt with. Thank you!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hi Calen, thanks for sharing this wonderful feedback and for trusting Al's Full Service Auto Repair with your daughter’s car. We’re glad Rex and Gary provided great work, clear communication, and quick help when it mattered most. Your recommendation means a lot, and we look forward to helping you again whenever you need us.
Zach Meyer2 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
I really appreciate the service I received on my car, it was also really nice receiving notifications for my car before and after my appointment. So I know how my car is doing, and making sure we are on the same page. It really makes me feel better that they are looking into things on my car, and being honest about what needs to be done. I also appreciate them fitting me into their schedule, I understand that they have a lot going on.
Price assessment: Great price
Services: Oil change
Response from the owner · 6 months ago
Your thoughtful feedback means a lot, Zach! We’re grateful you noticed our proactive notifications and transparent care at Al's Full Service Auto Repair. Thank you for trusting us to keep your car in top shape and working with our schedule.
June Vaughan1 reviewiTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Joshua Vaughan is still having the ac going on when he drives it.
Services: Air & cabin filter replacement
Response from the owner · 2 weeks ago
Hi June, sorry to hear that the A/C is acting up now. When we looked at the Civic the A/C was working at the time and the freon level was full. We did note we would need to see it acting up to diagnose.
Please call and set up a time for us to check out the system. There will be no charge as it would be a follow up. Thank you.
Corrie Schiller1 reviewiTotal number of Google reviews Corrie has written across all businesses on Google Maps, not just this one.
Great quick service! Thank you again for fixing my car! Rex and Ed, your the best!
Response from the owner · 3 weeks ago
Hi Corrie, thanks for the kind words and for choosing Al's Full Service Auto Repair. We’re glad Rex and Ed got you back on the road quickly, and we appreciate your trust.
Stefan Koczo3 reviewsiTotal number of Google reviews Stefan has written across all businesses on Google Maps, not just this one.
Timely service. Comfortable waiting area. Very customer focused.
Price assessment: Reasonable price
Services: Oil change
Response from the owner · 3 weeks ago
Hi Stefan, thanks for sharing your feedback and for the kind words about our timely service, comfortable waiting area, and customer-focused team. We’re glad you had a great experience at Al's Full Service Auto Repair and appreciate your trust in us. We look forward to helping you again and keeping the service top-notch.
Tina Visek3 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Came in to.have my oil topped off and was talking with the gentleman and what it got when checking my oil to what he got.. it was very helpful information... he did a very good job helping me and explained everything as well..
Price assessment: Reasonable price
Response from the owner · a month ago
Hi Tina, thanks for sharing this great feedback and for stopping in with us. We’re glad the helpful information and clear explanations made a difference, and we appreciate your trust in Al's Full Service Auto Repair.
