Tom Craig5 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick diagnosis and repair! Excellent work.
Alan Appliance Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%95+14.5Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 60 appliance repairPosition by Experts Score among all companies we track in this category. · better than 80%
5.0 ★★★★★ 67 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$300typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Alan Appliance Repair at a glance
Customers consistently highlight punctual same-day service, knowledgeable technicians, and fair pricing for repairs on refrigerators, dishwashers, and stoves. Recurring themes include clear communication, professional conduct, and thorough work that leaves the area clean. One lower-rated review noted a delay in scheduling the actual repair after a successful diagnosis, citing administrative hurdles with warranty approval as the primary issue.
- Google rating: 5.0 out of 5 from 67 reviews (99% five-star).
- Reviews on this page: 67 Google reviews (65 with written comments, 4 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 13, 2026.
- Service: Appliance Repair serving Elgin, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alan Appliance Repair: 96/100 on this factor. Category median: 90.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alan Appliance Repair: 94/100 on this factor. Category median: 87.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alan Appliance Repair: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alan Appliance Repair: 95/100 on this factor. Category median: 97.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alan Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
Bar = this company · dark tick = category median.
Star ratings
67 Google reviews we collected
- 5 stars6699%
- 4 stars00%
- 3 stars00%
- 2 stars11%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
- Praise162100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price528%
- Reasonable1372%
- Overpriced00%
- Not sure00%
$300+11% vs typical appliance repair
Middle half of what 14 customers paid ($238–$473) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response3924%
- Staff & attitude3320%
- Would recommend2918%
- Quality & results2012%
- Price & value2012%
- Communication127%
- Honesty & trust96%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Provided excellent, fast service and am very happy with their work.”
“He was courteous, friendship and showed me what he did.”
“I highly recommend this company for service for any appliance.”
“Mike did an excellent job fixing my Frigidaire refrigerator.”
“They were clean, reasonable priced, and my fridge is working perfectly now.”
“He kept me updated on progress of part and when it arrived came right over and finished repair.”
“Mike was honest, knowledgeable, and show up on time.”
People customers mention
- Mike 8 reviews
- Thermador 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alan Appliance Repair for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Ramon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike, the technician, showed up in time and fixed our Bosch dishwasher. He was courteous, friendship and showed me what he did. Price was comparable to Abt except could not come out for 2 weeks. Mike came next day. Would us them again and recommend.
Paid $250–300Reasonable price
Kasia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Alan provided great service! Professional, on time, very friendly and knowledgeable! Definitely recommend it!
Paid $300–350Great priceDishwasher repair
Jeffrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Called Alan Appliance Repair after reading positive reviews….wasn’t disappointed. Mike called back and came out same day. Diagnosed issues, provided a temporary fix and returned next day with replacement part. Very informative and offered proper maintenance tips. Very fair price. Highly recommend
Paid $250–300Reasonable priceRefrigerator/freezer repair
JoAnn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Wonderful to work with. Very responsive, professional and easy to set appointments. We have used them twice now. Highly recommend!
Paid $450–500Reasonable priceRefrigerator/freezer repairWashing machine repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Mike (repair tech) has provided service a couple of times now and has resolved our issues in a timely manner. His work has been quick and the area was left clean after he was done. I would call again
Paid $300–350Reasonable priceRefrigerator/freezer repairDryer repair
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have used Alan Appliance Repair a few times now and they are great! Mike is very knowledgeable with all brands and he has serviced my refrigerator, dishwasher and oven. He is honest and will tell you if its worth fixing or not. I highly recommend this company for service for any appliance. You will not be disappointed!
Paid $50–100Reasonable priceRefrigerator/freezer repairFreezer repairOven repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 13 | $132–$440 |
| Dishwasher repair | 5 | $114–$390 |
| Oven repair | 5 | $139–$427 |
| Washing machine repair | 4 | $126–$371 |
| Dryer repair | 3 | $183–$365 |
| Stove, cooktop & oven repair | 2 | $126–$427 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 67 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mollie Mettelka3 reviewsTotal number of Google reviews Mollie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used Alan Appliance Repair today at our shop in Chicago and the service was above and beyond. We will be using them for all future services.
- Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you for your kind review. We are always happy to support small businesses and help people.
Ramon Torres8 reviewsTotal number of Google reviews Ramon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike, the technician, showed up in time and fixed our Bosch dishwasher. He was courteous, friendship and showed me what he did. Price was comparable to Abt except could not come out for 2 weeks. Mike came next day. Would us them again and recommend.
- Price assessment: Reasonable price
- Price: $250–300
- Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you so much for your kind review!
David Ditzel8 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProvided excellent, fast service and am very happy with their work. Would use again
- Services: Dishwasher repair, Refrigerator/freezer repair
Response from the owner · a month ago
Thank you for your kind review!
Kasia Ball2 reviewsTotal number of Google reviews Kasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlan provided great service! Professional, on time, very friendly and knowledgeable! Definitely recommend it!
- Price assessment: Great price
- Price: $300–350
- Services: Dishwasher repair
Response from the owner · 2 months ago
Thank you so much for your kind review!
Patrick Kennedy8 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike was honest, knowledgeable, and show up on time. I highly recommend him!
- Price assessment: Reasonable price
- Services: Washing machine repair
Response from the owner · 2 months ago
Thank you so much for your kind review!
Adam Greenberg3 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe was helpful, knowledgeable and reliable. Would use again for any appliance need.
- Price assessment: Reasonable price
- Services: Dishwasher repair
Response from the owner · 2 months ago
Thank you so much for your kind review!
Aselya Ergeshbaeva6 reviewsTotal number of Google reviews Aselya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! The technician was very knowledgeable, arrived on time, and fixed our stove perfectly. Later, the oven light burned out, and he came back to replace it even though light bulbs aren’t covered by the warranty. That was a very nice bonus and showed how much he cares about his customers. Highly recommend!
Response from the owner · 2 months ago
Thank you so much for your kind review!
Greg Banasik2 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had great experience with Alan Appliance Repair. My refrigerator completely stopped cooling, and I was panicking about losing all my groceries. I called them, and they had a technician out to my house in one hour. Marat was incredibly professional, quickly diagnosed that air channel was clogged with ice. He fixed the problem. They were clean, reasonable priced, and my fridge is working perfectly now. Truly honest and reliable service. Highly recommend!
- Price assessment: Great price
- Services: Refrigerator/freezer repair
Response from the owner · 3 months ago
Thank you so much for your kind review!
Tayler JohnsonLocal Guide · 28 reviewsTotal number of Google reviews Tayler has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome service and very friendly. Would use the again. Glad we tried this company out!
Response from the owner · 4 months ago
Thank you so much for your kind review!
Business details
- Phone: (224) 347-6861
- Website: alanappliancerepair.com
- Service area: Elgin, IL