Analyzing 6,830,1386.8M ReviewsFor 19,36219.4K Experts

Experts Reviews · Company report
Alan Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%95+14.5Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Alan Appliance Repair

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 60 appliance repair · 5.0★ from 67 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alan Appliance Repair is better than 96% of appliance repair.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alan Appliance Repair is better than 94% of appliance repair.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alan Appliance Repair is better than 99% of appliance repair.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alan Appliance Repair is better than 95% of appliance repair.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alan Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alan Appliance Repair is better than —% of appliance repair.–
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Reviews for your job

Customers hired Alan Appliance Repair for 6 kinds of job.

Alan Appliance Repair for oven repair

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Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Oven repair”

Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have used Alan Appliance Repair a few times now and they are great! Mike is very knowledgeable with all brands and he has serviced my refrigerator, dishwasher and oven. He is honest and will tell you if its worth fixing or not. I highly recommend this company for service for any appliance. You will not be disappointed!

Paid $50–100Reasonable priceRefrigerator/freezer repairFreezer repairOven repair
LynnLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My Wolf oven stopped working, so I contacted this company for repair. Mike was my tech - he quickly diagnosed the issue and fixed my Wolf oven. He also inspected and serviced my Sub-Zero refrigerator and Sub-Zero wine cooler, making sure everything was working properly. Professional, knowledgeable, great…

Customer photo from Lynn's review
Paid $500+Reasonable priceRefrigerator/freezer repairOven repair
Jahon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellence in service for appliances, the level of expertise, professionalism and communication as they fix my Thermador oven was appreciated! Very knowledgeable and proffesional personal. Highly recommended!

Customer photo from Jahon's review
Oven repairStove & cooktop repair
MariaLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast, excellent, reliable

Oven repair
Imran3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, great service and transparent in pricing. Saved us a lot of hassle.

Oven repairRefrigerator/freezer repair

Price

$300+11% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 72%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair13$132–$440
Dishwasher repair5$114–$390
Oven repair5$139–$427
Washing machine repair4$126–$371
Dryer repair3$183–$365
Stove, cooktop & oven repair2$126–$427

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