Massage therapist · Albany, NY · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 30 bodywork therapistsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★63 Google reviews · 10 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Albany Massage 4.9 out of 5 based on 63 reviews, with the owner responding to only 2% of feedback. Clients frequently praise the staff’s professionalism, punctuality, and ability to listen to specific physical needs, noting that the clean facility offers various services including prenatal and therapeutic treatments. While most comments highlight reasonable pricing and easy online booking, one low-star review describes a negative experience with a pregnancy massage.
Google rating: 4.9 out of 5 from 63 reviews (97% five-star).
Reviews on this page: 63 Google reviews (51 with written comments).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 27, 2026.
Service: Bodywork Therapist serving Albany, New York.
Data from Google, last updated November 10, 2026.
Score profile vs other bodywork therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Albany MassageBodywork Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Albany Massage: 97/100 on this factor. Category median: 98.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Albany Massage: 95/100 on this factor. Category median: 98.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Albany Massage: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Albany Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
4.9of 5
5 stars6197%
4 stars12%
3 stars00%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
100%praise
Praise57100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price960%
Reasonable533%
Overpriced00%
Not sure17%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1832%
Would recommend1730%
Quality & results1018%
Speed & response59%
Price & value35%
Honesty & trust35%
Communication12%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was incredibly kind, knowledgeable, and truly gifted at what she does.”
“I would highly recommend Sara to anyone dealing with chronic pain, mobility issues, or simply looking for a massage therapist who is incredibly skille…”
“The staff is professional, welcoming, and consistently provides a great experience.”
“She also has such a warm, calming energy that immediately makes you feel comfortable and at ease.”
“The rates are extremely reasonable and comparable to other places.”
“This was genuinely one of the best pain-relief massages I’ve ever had.”
“Sarah explained in detail what we would be doing and asked if I had any areas I wanted to focus on.”
People customers mention
Ben5 reviews
Caleb5 reviews
Mya3 reviews
Sarah3 reviews
Rachel3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Erin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have seen Mya twice now, and she is fantastic at what she does. If you want a massage therapist that actually listens to what you need, and knows how to feel where your muscles really need the work, then she is your pick. I have not seen any of the other therapists here, but there are plenty on staff so you likely…
Reasonable price
Sean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can’t recommend this place enough! I’ve been here over 20 times and have had the opportunity to see several different massage therapists, and every single one has been amazing. The staff is professional, welcoming, and consistently provides a great experience.
I’ve seen Ben more than anyone else, and he is hands…
fergus4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I first booked an appointment with Ben, who was wonderful. Then my second appointment was with Mya and decided to stay with her - this is no negative reflection on Ben.
Mya is attentive, professional, and caring. She listens and I am getting much-needed excellent therapeutic massage for serious arthritis pain. We…
Reasonable price
Alexandra9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I booked a medical style massage and was so glad I did as the last 2 months of pain and reduced neck range of motion have been challenging. Sheri was so helpful in working out many knots and pain in my shoulders and neck. Her medical knowledge combined with massage expertise is unparalleled!
Mallory6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
90 minute prenatal massage was Sarah was AMAZING. They have the bed you can lay on your belly with- I think this helps a ton when your dealing with round ligament pain, back pain and sciatic nerve pain. Sarah explained in detail what we would be doing and asked if I had any areas I wanted to focus on. This is my…
Jake1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Booked a last minute massage with Mya and I came out feeling more relaxed than ever!! Overall great experience with her and the rest of the staff!!
I have seen Mya twice now, and she is fantastic at what she does. If you want a massage therapist that actually listens to what you need, and knows how to feel where your muscles really need the work, then she is your pick. I have not seen any of the other therapists here, but there are plenty on staff so you likely will always be able to schedule whenever you need.
Price assessment: Reasonable price
Julie Buhr13 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about Sara! She was incredibly kind, knowledgeable, and truly gifted at what she does. This was genuinely one of the best pain-relief massages I’ve ever had.
I have a mobility/connective tissue disorder and deal with a lot of chronic pain that requires ongoing management, so finding someone who really understands the body and takes the time to listen is incredibly important to me. Sara spent so much time before the massage talking with me, going over all of my concerns, understanding where I was experiencing pain, and making sure she knew exactly what I needed. I never once felt rushed.
She also has such a warm, calming energy that immediately makes you feel comfortable and at ease. I left feeling such a noticeable difference in my body and am so grateful I found her. I would highly recommend Sara to anyone dealing with chronic pain, mobility issues, or simply looking for a massage therapist who is incredibly skilled, compassionate, and attentive.
I’m visiting from Florida, and I’m already looking forward to the next time I’m back in Albany so I can book with her again!
Sean Daley1 reviewiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
I can’t recommend this place enough! I’ve been here over 20 times and have had the opportunity to see several different massage therapists, and every single one has been amazing. The staff is professional, welcoming, and consistently provides a great experience.
I’ve seen Ben more than anyone else, and he is hands down the best! He really takes the time to understand what you need and always does an incredible job. I always leave feeling relaxed, refreshed, and like I got exactly what I needed from the session.
If you’re looking for a great massage, I highly recommend giving this place a try. And if you can, definitely book with Ben—you won’t regret it!
Shelby Russo3 reviewsiTotal number of Google reviews Shelby has written across all businesses on Google Maps, not just this one.
I first booked an appointment with Ben, who was wonderful. Then my second appointment was with Mya and decided to stay with her - this is no negative reflection on Ben.
Mya is attentive, professional, and caring. She listens and I am getting much-needed excellent therapeutic massage for serious arthritis pain. We have tailored a program that is meeting my needs. I fully and happily recommend Albany Massage and Mya. It is a terrific practice. Thank you!
Price assessment: Reasonable price
Alexandra Christodoulou9 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
I booked a medical style massage and was so glad I did as the last 2 months of pain and reduced neck range of motion have been challenging. Sheri was so helpful in working out many knots and pain in my shoulders and neck. Her medical knowledge combined with massage expertise is unparalleled!
Mallory Astorga6 reviewsiTotal number of Google reviews Mallory has written across all businesses on Google Maps, not just this one.
90 minute prenatal massage was Sarah was AMAZING. They have the bed you can lay on your belly with- I think this helps a ton when your dealing with round ligament pain, back pain and sciatic nerve pain. Sarah explained in detail what we would be doing and asked if I had any areas I wanted to focus on. This is my third pregnancy, I’ve gotten a lot of massages at different places. Sarah gave me the best one I’ve ever had. She used the perfect amount of pressure and as a mom of two I throughly appreciated that she didn’t talk during the session letting me be able to fully relax and enjoy. It was also great that she told me if I, at any point needed to use the restroom to go. I booked two more appointments and can’t wait to go back!
Jake Morrissey1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
