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Stephanie Gray Massage

Lymph drainage therapist · Albany, NY · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 30 bodywork therapistsPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 80 Google reviews · 5 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review

Stephanie Gray Massage at a glance

Google reviewers rate Stephanie Gray Massage five stars based on eighty reviews, noting her expertise in lymphatic drainage for conditions like lymphedema and post-surgical swelling. Clients frequently cite her clear communication, educational approach to self-care techniques, and the calming nature of sessions that often include Reiki. The business maintains a high level of engagement by responding to ninety-five percent of feedback, with customers describing noticeable improvements in mobility and comfort after single visits.

  • Google rating: 5.0 out of 5 from 80 reviews (99% five-star).
  • Reviews on this page: 80 Google reviews (77 with written comments).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: October 16, 2026.
  • Service: Bodywork Therapist serving Albany, New York.

Data from Google, last updated November 10, 2026.

Score profile vs other bodywork therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 98)Reliability: 99 (median 98)Momentum: 100 (median 100)
Stephanie Gray MassageBodywork Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stephanie Gray Massage: 99/100 on this factor. Category median: 98.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stephanie Gray Massage: 99/100 on this factor. Category median: 98.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stephanie Gray Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.

Star ratings

80 Google reviews we collected

  • 5 stars7999%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 77 written reviews

  • Praise8299%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Would recommend3036%
  • Staff & attitude2631%
  • Communication1012%
  • Quality & results78%
  • Speed & response45%
  • Honesty & trust45%
  • Price & value22%

What customers talk about

We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I highly recommend Stephanie for lymphatic massage.”
  • “Stephanie is very knowledgeable and skilled in treating lymphedema and associated scar tissue.”
  • “She explained the process to me prior so I knew exactly what to expect.”
  • “Steph is a top-notch therapist and an amazing human being.”
  • “Stephanie created such a relaxing, calming environment from the moment I walked in; it immediately put me at ease.”
  • “I feel a level of relief I honestly didn’t think was possible right now, and it’s made such a difference both physically and mentally.”
  • “I had an awesome session releaved a great deal of stress.”

People customers mention

  • Reiki 4 reviews
  • Ithaca 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Stephanie is very knowledgeable and skilled in treating lymphedema and associated scar tissue. Lymphatic flow definitely improved after every session.

Terrianne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I highly recommend Stephanie for lymphatic massage. She is amazing. My second session was just as fulfilling as the first, and plan on making it a monthly ritual. Thank you Stephanie, I feel so much better since meeting you.

Jaida2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed to reset my body and looked into getting a lymphatic massage. I found Stephanie and was not disappointed. It was a very calm experience and am looking forward to seeing her again.

Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My session was absolutely amazing. Stephanie is out of this world and I can't wait to come back and see you again. Thank you for being such an amazing Healer.

Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Stephanie rises above most massage therapists, she makes an extra effort to address her client’s physical challenges in a holistic and nature-based manner. Top recommendations

Raina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had such a beautiful experience. She incorporated lymphatic work into the massage, and I could literally feel my whole system soften and begin to release. I’ve been carrying a lot physically and emotionally lately, and this session felt deeply restorative, calming, and supportive to my body. Her presence is…

Photos

Customer reviews

5.0 ★★★★★ 80 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Debra Krug2 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie is very knowledgeable and skilled in treating lymphedema and associated scar tissue. Lymphatic flow definitely improved after every session.

Terrianne Jones9 reviewsTotal number of Google reviews Terrianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Stephanie for lymphatic massage. She is amazing. My second session was just as fulfilling as the first, and plan on making it a monthly ritual. Thank you Stephanie, I feel so much better since meeting you.

Jaida Senghor2 reviewsTotal number of Google reviews Jaida has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I needed to reset my body and looked into getting a lymphatic massage. I found Stephanie and was not disappointed. It was a very calm experience and am looking forward to seeing her again.

Response from the owner · a month ago

Thank you Jaida, I’m looking forward to seeing you too! Grateful there’s a place of calm to be found.

Erin Conklin2 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My session was absolutely amazing. Stephanie is out of this world and I can't wait to come back and see you again. Thank you for being such an amazing Healer.

Response from the owner · 3 months ago

Thank you, Erin, I'm so glad you enjoyed your session and I'll look forward to seeing you soon!

Kathy Grant4 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie rises above most massage therapists, she makes an extra effort to address her client’s physical challenges in a holistic and nature-based manner. Top recommendations

Response from the owner · 10 months ago

Thank you, Kathy, I’m so glad you enjoyed your session and I’m looking forward to seeing you again soon!

Raina Elkins2 reviewsTotal number of Google reviews Raina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had such a beautiful experience. She incorporated lymphatic work into the massage, and I could literally feel my whole system soften and begin to release. I’ve been carrying a lot physically and emotionally lately, and this session felt deeply restorative, calming, and supportive to my body. Her presence is grounded, intuitive, and caring, and I left feeling lighter, clearer, and more connected to myself. If you’re looking for someone who truly understands healing work and works with the body gently and intentionally, I highly recommend her. ✨

Response from the owner · 3 months ago

Beautiful, thank you Raina, it was wonderful working with you and I look forward to the next time.

Katie Flood6 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie created such a relaxing, calming environment from the moment I walked in; it immediately put me at ease. I’ve been guarding my side for weeks due to constant discomfort and pain, but after my lymphatic massage today, that finally changed. For the first time in what feels like forever, I wasn’t bracing or holding tension there all day. Whatever techniques she used truly worked like a charm. I feel a level of relief I honestly didn’t think was possible right now, and it’s made such a difference both physically and mentally. I don’t feel nearly as guarded, and that alone is incredible. I truly cannot wait for my next session. Stephanie is amazing at what she does, and I’m so grateful I found her.

RoseMarie Carey1 reviewTotal number of Google reviews RoseMarie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stephanie used reiki during my last session. I am renewed and refreshed after every session.

Response from the owner · a year ago

RoseMarie, thank you for taking the time to share your experience. Seeing you every three weeks is a joy for us both!

Aline Gianfagna7 reviewsTotal number of Google reviews Aline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was unfamiliar with lymphatic massage but was so happy to find Stephanie. She explained the process to me prior so I knew exactly what to expect. )I have not had great experiences with traditional massages, I find it very hard to relax when it feels like someone is forcing me to do so.) This was a gentle and relaxing experience. I left feeling relaxed, refreshed, lighter and more at ease…peaceful. I highly recommend and will be back.

Response from the owner · 7 months ago

Great to hear, I’m so glad your lymphatic session was such a satisfying experience. Thank you Aline, looking forward to having you back!

A Google UserLocal Guide · 17 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the second time I have gone to see Stephanie. I recently had surgery for a complete knee replacement and I had a lot of swelling. After two visits Ive really felt the difference with less swelling and better movement. Stephanie made me feel very relaxed so much that I caught myself falling asleep two times. I encourage you to sign up for the discount and pay for the package. Thank you Stephanie. I can't wait for my next appointment.

Response from the owner · 7 months ago

Thank you Kathleen, glad you found me and I’m looking forward to seeing you again too!!

Stephanie Gray Massage on Google Maps →

Business details