1788 BarbershopLocal Guide · 16 reviewsTotal number of Google reviews 1788 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best!
Rebalance Massage Therapy
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%98+30.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 30 bodywork therapistsPosition by Experts Score among all companies we track in this category. · better than 45%
5.0 ★★★★★ 100 Google reviews · 8 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
40%reviews answered by the owner
Oct 2026latest review
Rebalance Massage Therapy at a glance
Google reviewers rate Rebalance Massage Therapy five stars based on one hundred reviews, with the owner responding to forty percent of them. Clients frequently cite immediate relief from chronic pain, sports injuries, and post-surgical tightness after few sessions, noting the therapist's knowledge of active release therapy and reasonable pricing. One review mentions a no-show for a scheduled appointment, though the owner resolved the issue by providing a complimentary service to a friend.
- Google rating: 5.0 out of 5 from 100 reviews (98% five-star).
- Reviews on this page: 100 Google reviews (79 with written comments).
- Owner responses: the business replied to 40% of reviews.
- Most recent review: October 22, 2026.
- Service: Bodywork Therapist serving Albany, New York.
Data from Google, last updated November 10, 2026.
Score profile vs other bodywork therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rebalance Massage Therapy: 97/100 on this factor. Category median: 98.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rebalance Massage Therapy: 98/100 on this factor. Category median: 98.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rebalance Massage Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
100 Google reviews we collected
- 5 stars9898%
- 4 stars00%
- 3 stars22%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
- Praise7097%
- Complaints23%
Topic share
How often each topic comes up in the written reviews
- Would recommend2738%
- Staff & attitude1926%
- Speed & response1014%
- Quality & results811%
- Price & value710%
- Honesty & trust11%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend anyone dealing with pain that just won't go away to go to ART and try it.”
“She’s very personable and treats all clients with the utmost respect.”
“Christina identified the problem and released the tightness right away!”
“No show for the scheduled appointment, I’m not from the area and was unable to reschedule but the owner was very accommodating and made things right w…”
“She is very nice and does a great job at making you feel at ease.”
“She is excellent at what she does for a reasonable price.”
“I trust Christina 💯and send anyone who needs help to her.”
People customers mention
- Christina 15 reviews
- Christine 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Hannah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My 63 year old father went to her because he hurt his back lifting too much and could barely walk. He is back up to his normal self again because of her! She is excellent at what she does for a reasonable price. If I ever have a problem with myself she will be the first I will call!
MichelleLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Amazing! I had tightness in my foot post-surgery. It was taking too long to wait for a PT appointment. Christina identified the problem and released the tightness right away!
Brett7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have been seeing Christina for almost a decade now. She has been able to relieve pain other doctors and therapists could not come close to. She’s very personable and treats all clients with the utmost respect. There isn’t a problem she can’t fix. I strongly advise to see Christina first before any other alternate choices.
Kim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great experience. So much relief from tight neck and shoulder for years in just 1-2 visits. Much better than Orthopedic appointments, Physical therapy or regular massage at a Spa. And very reasonable prices. Thank you
SonyaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Christina is amazing! I was having shoulder issues and she knew exactly what I needed. I was able to lift my arms up and no pain. Highly recommend!
TLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Christina is impressively knowledgeable when it comes to the body. She knew exactly what needed to be done for my pain in my neck and shoulders and it was instant relief. I have spent years in pain in my neck and shoulders and one appointment changed everything for me. I am thankful for her! I highly recommend her!!!
Photos
Customer reviews
5.0 ★★★★★ 100 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Hannah Tschantret2 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy 63 year old father went to her because he hurt his back lifting too much and could barely walk. He is back up to his normal self again because of her! She is excellent at what she does for a reasonable price. If I ever have a problem with myself she will be the first I will call!
Michelle RispoleLocal Guide · 9 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing! I had tightness in my foot post-surgery. It was taking too long to wait for a PT appointment. Christina identified the problem and released the tightness right away!
Brett Bukowski7 reviewsTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been seeing Christina for almost a decade now. She has been able to relieve pain other doctors and therapists could not come close to. She’s very personable and treats all clients with the utmost respect. There isn’t a problem she can’t fix. I strongly advise to see Christina first before any other alternate choices.
Kim Collen7 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience. So much relief from tight neck and shoulder for years in just 1-2 visits. Much better than Orthopedic appointments, Physical therapy or regular massage at a Spa. And very reasonable prices. Thank you
Response from the owner · 9 months ago
I'm so happy youi finally got some relief! And permanent :) thank you for your kind words.
Sonya BhattiLocal Guide · 15 reviewsTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChristina is amazing! I was having shoulder issues and she knew exactly what I needed. I was able to lift my arms up and no pain. Highly recommend!
Response from the owner · 10 months ago
Thank you for trusting me to fix your shoulder!
Stacie StefanowiczLocal Guide · 57 reviewsTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChristina is amazing! Highly recommend if you have a nagging injury
T CLocal Guide · 24 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChristina is impressively knowledgeable when it comes to the body. She knew exactly what needed to be done for my pain in my neck and shoulders and it was instant relief. I have spent years in pain in my neck and shoulders and one appointment changed everything for me. I am thankful for her! I highly recommend her!!!
Taylor Dow1 reviewTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo show for the scheduled appointment, I’m not from the area and was unable to reschedule but the owner was very accommodating and made things right with a free massage for a friend
Response from the owner · a year ago
Again, my apologies. My massage therapist was unable to make it in. And yes, I did offer you a longer massage with a different massage therapist, free of charge and also a free ART appointment to fix your hamstring. I"m sorry we weren't able to accommodate you.
Erika PojeLocal Guide · 80 reviewsTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChristina has worked magic on my hips and knees. I was always in pain and my doctor told me it was arthritis and I would just have to deal with it. After years of "dealing with it", I found Christina and she was a game changer. Now I work on my feet all day (8 hrs), 5 days a week, along with bowling and working out and don't have any pain.
Response from the owner · a year ago
So happy to hear you don't have to deal with your pain anymore!
Business details
- Address: 527 Central Ave 2nd floor, Albany, NY 12206
- Phone: (518) 496-9608
- Website: rebalancemassagetherapy.com
- Service area: Albany, NY