Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Albany Massage Professionals 4.8 out of 5 based on 144 reviews, with the owner responding to 60% of comments. Clients frequently praise the therapists' knowledge, professionalism, and ability to customize deep tissue and relaxation techniques for specific physical needs. The facility is noted for its cleanliness and convenient location. However, some low-star reviews criticize the lack of ambient lighting and music, while others report that the intense pressure caused significant pain and discomfort.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Bar = this company · dark tick = category median.
144 Google reviews we collected
Phrases our text analysis found in 120 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“John is more than just knowledgeable in so many aspects of the body and health, he works with you to address every need.”
“I would recommend him over and over and over to anyone.”
“I cannot recommend her enough—whether you’re looking to ease sore muscles, melt away stress, or treat yourself to some much-needed self-care, Sheri is…”
“…ings to further help you in between appointments and his bodywork is top notch.…”
“I had one of the worst massages of my life here.”
“She listened to what I was looking for and what I needed, and did exactly that!”
“I knew I loved the massage because the next day I was going into work I was already talking about how amazing this place is to a coworker.”
“Great Scheduling, Great Atmosphere, Great Customer Service, Great Price and Great Massage.”
“The entire staff is super friendly and genuinely kind.”
praise complaint · found by our text analysis, Google review wording unchanged.
Always professional and kind. It’s always a pleasure to go here for my massages. Sheri is the best!
Massage was great but the endless emails I’ve unsubscribed to multiple times are annoying.
John since the beginning has been one of the best at what he does. Truly an art and passion he possesses with his knowledge and willingness to teach you things and recommend things to further help you in between appointments and his bodywork is top notch. I would recommend him over and over and over to anyone.…
I’m on a travel assignment and needed a really great massage place! I booked with these professionals and had the pleasure of getting Luke! He was AMAZING! I will definitely be back and also recommend their services. Staff were friendly and welcoming as well.
John Tubbs is an outstanding therapist that uses a broad set of modalities and techniques to personalize my sessions. I have the same body but different issues almost every month. Highly recommend!
I had one of the worst massages of my life here. I worked with a masseuse named John Feng, but it was not great. There also was no vibe—no dim lights, no soothing music, just discomfort and an awkward massage. Not relaxing at all.
4.8 ★★★★★ 144 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always professional and kind. It’s always a pleasure to go here for my massages. Sheri is the best!
Massage was great but the endless emails I’ve unsubscribed to multiple times are annoying.
Hi Tim, Thank you for your feedback—we truly appreciate you sharing both the positive and the frustrating parts of your experience. We’re really glad to hear you enjoyed your massage. At the same time, we completely understand how repeated emails can feel overwhelming, and we want to be as transparent as possible about how that works on our end. Our email system is managed through a secure third-party platform, which means we don’t have the ability to manually unsubscribe clients or override those preferences. The only way to fully remove yourself from future emails is by clicking the “unsubscribe” link located at the bottom of any email you receive. Once that’s completed through the system, it should stop all future communications. Additionally, if you’ve ever replied directly to one of those emails, those responses don’t come through to us due to how the platform is set up—so we unfortunately wouldn’t see those messages. That said, your experience matters to us. If you’d like, feel free to reach out to us directly and we’ll do everything we can on our side to help ensure your preferences are respected moving forward. We appreciate you bringing this to our attention and hope to see you again soon
John since the beginning has been one of the best at what he does. Truly an art and passion he possesses with his knowledge and willingness to teach you things and recommend things to further help you in between appointments and his bodywork is top notch. I would recommend him over and over and over to anyone. Highly recommend as well the red light therapy after and the sauna before your massages game changer! Thanks John!
Thank you so much for your kind words—it truly means a lot. I’m incredibly grateful for your trust and for allowing me to be part of your wellness journey. Hearing that the work, education, and recommendations are making a difference for you is exactly why I do what I do. My goal has always been not just to help in the moment, but to give you tools and insight that support your body long after you leave the table. I’m also really glad you’ve been enjoying the red light therapy and sauna—those additions can make such a powerful difference in how your body responds and recovers. Thank you again for your continued support and for recommending us—it doesn’t go unnoticed. Looking forward to seeing you again soon!
I’m on a travel assignment and needed a really great massage place! I booked with these professionals and had the pleasure of getting Luke! He was AMAZING! I will definitely be back and also recommend their services. Staff were friendly and welcoming as well.
Thank you so much for your kind words and for trusting us while you’re here on your travel assignment—we truly appreciate it! We’re so glad you had a great experience with Luke and that our team made you feel welcomed and comfortable. That’s exactly the experience we strive to create for every client who walks through our doors. Whenever you’re back in town, we would love to have you back in the office again. Safe travels in the meantime, and thank you again for the recommendation—it means a lot to us!
John Tubbs is an outstanding therapist that uses a broad set of modalities and techniques to personalize my sessions. I have the same body but different issues almost every month. Highly recommend!
Thank you for the thoughtful feedback. It’s a honor and passion to help people connect to their optimal health. Life is always in flux and requires different tools and approaches. Thank you for seeing the value in supporting your wellbeing and selfcare. Look forward to serving your ongoing care.
I had one of the worst massages of my life here. I worked with a masseuse named John Feng, but it was not great. There also was no vibe—no dim lights, no soothing music, just discomfort and an awkward massage. Not relaxing at all.
Yassmin, I think you have the wrong business. We don’t have you on our schedule at all. None of that describes our practice. If you can’t remember the massage therapist name we have strong confidence that you’re not remembering the right practice. there is also a business called Albany Massage in Albany. We are up by the airport very different practices.
Sheri was absolutely amazing! She listened to what I was looking for and what I needed, and did exactly that! She paid attention to details and answered all my questions. She definitely knows what she is doing. She's been doing it a long time! I love the fact that this was a medicle massage and not just a feel good massage. I didn't know their was such thing. I am so glad I found her! Made my next appointment before I even left! Definitely sticking with her!
The best place for massage in the capital region. John is more than just knowledgeable in so many aspects of the body and health, he works with you to address every need. Visiting John monthly keeps me feeling my best!
I have been searching for someone in this area as skilled and knowledgeable as John for quite some time. Beyond pleased to have found him. He knows what he is doing, because he has invested the time to learn and understand it; and just overall means extremely well and wants to perform well. A+
Thank you for the phenomenal feedback! It’s a pleasure to work with clients like you that recognize quality bodywork. Remember for every referral, we gift a free half hour in addition to your next session. Keep the sharing the good stuff.
I received a deep tissue massage from Chrisdin and it was incredible. I was scared it’d be too much but it wasn’t at all. She made sure I was comfortable and educated me on habits I didn’t realize I had!!! Beautiful room, super clean inside and out. This was the 2nd massage I’ve received ever (the first at another place however that one was not deep tissue and I wasn’t super impressed with it) so massages are a new thing I’m learning about. I knew I loved the massage because the next day I was going into work I was already talking about how amazing this place is to a coworker. — The owner John is also very sweet as well. This is a great business to support.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
