Analyzing 6,670,6676.7M ReviewsFor 18,69018.7K Experts
Customers frequently praise the shop for timely appointments, friendly staff, and clear communication regarding repairs and costs. Many note that the service department identifies necessary maintenance and provides detailed explanations, leading to high satisfaction despite travel distances. However, some reviews highlight issues with unexpected additional labor charges, missed scheduled services, and significant delays in completing estimated repair times.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
485 Google reviews we collected
Phrases our text analysis found in 308 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 308 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff were friendly and helpful trying to diagnose a mysterious malfunction that, in the end, turned out to be a "glitch" in the computer board.”
“Derek was a pleasure to work with, and got me in for service almost immediately.”
“Lisa is an exceptional service advisor and Kyle, our technician was great!”
“oth the dealership and Toyota finance to report this but it is still not resolved; as evidenced by the fact that you sent a service department custome…”
“Jeb explained and went over the paperwork so I knew how my car was and what life was on the parts.”
“Lack of communication on Lisa's part.”
“He also gave me a fair trade in value for my truck.”
“I decided to do these myself because the hassle at the dealership is not worth it.”
“I would highly recommend Alderman's Toyota to anyone.”
“He answered all of my questions and made me feel like I could trust his opinion.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Alderman's Toyota Service Center for 8 kinds of job. Pick one to see what they paid and said.
The staff were friendly and helpful trying to diagnose a mysterious malfunction that, in the end, turned out to be a "glitch" in the computer board. They hooked it up to their computer diagnostic, test drove it and released it to me
Everyone at Alderman's Toyota treated me respectfully, and took good care of my RAV4.
Had an appointment. Got right in. Out in about 45 minutes. Service manager went through the services they provided. Always get treated well by the staff in the servce department at Alderman's Toyota.
Attentive, professional, timely, friendly. They identified additional work that was needed and scheduled it.
I have had no dealings with Alderman Toyota. A person who purchased a 2026 Toyota Tundra gave my email address to your dealership. I have since received emails from your dealership, Toyota finance and Toyota service, and most recently SiriusXM radio. I called both the dealership and Toyota finance to report this but…
Always an excellent experience. Except that the hood was not properly shut when I left service resulting in my having to turn off RT7 and into a parking area to see why the car was "beeping" during a rainstorm yesterday. After shutting the hood properly, I continued home.
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 85 | — |
| Oil change | 80 | — |
| Tire rotations | 56 | — |
| Vehicle Inspection | 51 | — |
| Tires | 46 | — |
| Auto maintenance | 44 | — |
| Brakes | 13 | — |
| Auto battery replacement | 7 | — |
4.8 ★★★★★ 484 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Timely service done right once again. Thank you!
Williams, we're happy to help! Thank you for choosing Alderman's Toyota Service Center!
I travel 100 miles round trip to get my RAV4 serviced at Alderman Toyota
Bruce, a 100-mile round trip is quite a drive for service, so thank you so much for trusting us with your RAV4! We’re so glad our Rutland service center is worth the trip, and we hope to see you again soon!
The staff were friendly and helpful trying to diagnose a mysterious malfunction that, in the end, turned out to be a "glitch" in the computer board. They hooked it up to their computer diagnostic, test drove it and released it to me
Linda, thank you for sharing your review of our service team! We appreciate your business and hope to see you again at Alderman's Toyota. Have a great day!
Everyone at Alderman's Toyota treated me respectfully, and took good care of my RAV4.
Hi Jane! Thank you for this amazing review and kind words about the service department at Alderman's Toyota Service Center! We'll see you next time!
Excellent service as always
We're grateful to have you as a Alderman's Toyota Service Center customer, Vera. Thanks for the review!
Had an appointment. Got right in. Out in about 45 minutes. Service manager went through the services they provided. Always get treated well by the staff in the servce department at Alderman's Toyota.
Jody, a quick in-and-out appointment is what we hope for, so we're happy to hear you were back on the road in about 45 minutes. It's great that our service manager took the time to go over the work done on your car, and we appreciate the kind words about the Alderman's Toyota service team!
Great service. Tech dialed in the alignment perfectly as well
Richard, thank you for leaving Alderman's Toyota Service Center your positive feedback!
Great and speedy service with a smile!
Karen, it means so much to us to see your review! Thanks from our team at Alderman's Toyota Service Center.
Great experience -- polite, informative!
Katherine, we’re glad you had a great experience with our team! It’s wonderful to hear that our team was polite and informative, making your visit a positive one. We appreciate your feedback and look forward to helping you again! - The Alderman's Toyota Team
Attentive, professional, timely, friendly. They identified additional work that was needed and scheduled it.
Hi Phil, thank you for choosing Alderman's Toyota and for sharing your experience with our team - we truly appreciate it! See you next time!
Analyzing 6,670,6676.7M ReviewsFor 18,69018.7K Experts
