Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Aldo Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%11+0.8Momentum penalty83−1.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Aldo Automotive

Hartford, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #101Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 327 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aldo Automotive is better than 86% of auto repair shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aldo Automotive is better than 78% of auto repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aldo Automotive is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aldo Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aldo Automotive is better than 83% of auto repair shops.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aldo Automotive is better than 11% of auto repair shops.F
11

Reviews for your job

Customers hired Aldo Automotive for 8 kinds of job.

Aldo Automotive for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 100
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Oil change”

Ignacio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Muy buena atencion y servicio , 💯 % recomendado

Reasonable priceAir & cabin filter replacementSteering & suspension repairAuto engine diagnostic
JeffLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The entire crew was great. Aldo & Jon helped me with my Hi-end car (Range Rover) issue and was able to get CAR SHIELD to cover all of my expenses with only me paying the deductible. I definitely recommend Lex Auto for any vehicle you have with issues. What’s is really surprising about this establishment is the…

Customer photo from Jeff's reviewCustomer photo from Jeff's reviewCustomer photo from Jeff's review
Great priceVehicle InspectionVehicle safety inspectionOil change
Claudio12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Lex’s auto service provide great service at reasonable prices. John takes the time to explain the work being done and gives good recommendations on what is needed versus what is recommended.

Great priceTransmissionAir conditioningOil change
Miguel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Surprised by this shop. Very professional, good staff and was quick to have appointment scheduled and work done quickly and identified my issue. Will be using them again!!

Vehicle InspectionAuto maintenanceOil change
GLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Lex Auto in Hartford, CT is hands-down amazing. They took incredible care of my 2013 Golf TDI and made the whole experience stress-free. The team does honest work and doesn’t try to upcharge or push unnecessary repairs, which is huge these days. The service advisor was super friendly and welcoming from the moment I…

Great priceTransmissionAuto maintenanceOil change
Pablo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Lex Auto has been serving me since I been home they provide the best service when it comes to European Cars 🚗 I rate them quite above ⬆️ 💯 and I’m not bent paid to say this these are my words 💯

Oil change
michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

They have great service and attention to details would definitely recommend if you have any car issues

Great priceOil change
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I don't have enough good to say. I am a difficult customer with an abnormal attachment to my car and a difficult car. Every member of staff was wonderful to deal with. They dealt with a complicated repair and difficult parts to get with absolute grace and in the most efficient way I could have asked. My…

Customer photo from Shawn's review
Great priceElectrical repairAuto battery replacementAuto A/C recharge
BrandonLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lex auto services go above and beyond. They check every detail with out asking. Very trustworthy and smart mechanic team ill continue to use. Thank you Lex

Great priceOil change
Sophy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional, informative and helpful! I would recommend Lex Auto Service to anyone looking for dependable mechanics.

Oil change
Genci8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great place to get your car serviced. Communication is awesome. They will go above and beyond to accommodate your requests. Prices are fair. Highly recommend.

Auto exhaust system repairAuto exhaust system replacementAuto maintenance
INDAKUTLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Simply the best💪🏿💪🏿👍🏿

Customer photo from INDAKUT's review
Auto engine diagnosticEngine repairGeneral repairs & maintenance
King2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very quick and very good lovely service and they do whatever it takes to meet u with a reasonable price

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Unlike anyone else I’ve brung any of my cars too. Lex auto service workers are certified and have fixed every problem I’ve ever had with my car. Trust Aldo with your vehicle the parts he replaced have my car feeling STRONG and he uses QUALITY PARTS not parts to get the job done and have u back there in a couple…

Auto battery maintenanceAuto battery replacementAuto brake replacement
Joanna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were friendly and very informative. Their space was clean and the waiting area was nice to sit in.

Oil change
Brittney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Auto maintenanceOil change
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★

Rating only, no written review.

Reasonable priceOil change
Sarai-SariEdited 10 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceOil change
jasmine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto A/C rechargeAuto water leak repairAir conditioning
Adriatik4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeSteering & suspension replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 42%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change20—
Electrical repair19—
General repairs & maintenance17—
Steering & suspension repair13—
Auto maintenance13—
Auto engine diagnostic12—
Vehicle Inspection12—
Transmission9—

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