Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts
Reviewers highlight the store's extensive inventory, clean facilities, and self-service washing stations. Positive feedback frequently cites friendly staff, knowledgeable owners, and effective grooming services. Criticisms include complaints about rude interactions, a strict no-exchange policy for treats, and concerns regarding odor and hygiene.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
507 Google reviews we collected
Phrases our text analysis found in 367 written reviews
How often each topic comes up in the written reviews
We read 367 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dennis and Leigh we amazing with their knowledge and kindness.”
“Before we could leave however a guy came out and yelled at us saying my dog cannot come back!”
“I’ve also rented their dog wash, and it was absolutely worth it to get the grime of a softball field and park excursion off my puppy.”
“Also store is way over priced, go to pet owners Petco and save your money.”
“I take my Bonnie and Clyde here for grooming, and they do a wonderful job!”
“They treat their dogs terrible and their customers too.”
“I highly recommend this place and we will stop by here again the next chance we get”
“I don’t recommend them”
“It is such a relief to have a quality place we can trust with him!”
“I was greeted immediately upon entering the store by a very friendly and helpful guy.”
“I explained what I was looking for and 30 minutes later I was walking out the door with new dog food and bone broth.”
“We were never helped, nor even noticed, so we decided to leave after being ignored for so long.”
praise complaint · found by our text analysis, Google review wording unchanged.
Staff was absolutely wonderful. Unlimited wash time and everything we needed. Very clean facility. We will go back again
My wife and I had such an incredible experience. Dennis and Leigh we amazing with their knowledge and kindness. We bought a kennel for our puppies and it's exactly what we were looking for. I highly recommend this place and we will stop by here again the next chance we get
This is a wonderful place. Every single person is so kind and friendly. They have a huge inventory and anything you could possibly need. We have used the self service wash many times but decided to try the grooming out today and WOW! You can tell they really put a lot of love into what they do! They look amazing and…
I take my Bonnie and Clyde here for grooming, and they do a wonderful job! Always great people to work with!!
My favorite locally owned pet store. Great selection. Friendly owners. Pet Wash Stations. Healthy treat selection not the crap you see at Walmart.
We just moved here from Florida, where we had the same groomer for many years. We were really hesitant to try a new place for our senior fur baby, and I am so glad we found All About Dogs and Cats. Everyone we spoke to and dealt with was smiling and helpful and welcoming. Carly did an amazing job grooming our dog,…
4.6 ★★★★★ 507 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Staff was absolutely wonderful. Unlimited wash time and everything we needed. Very clean facility. We will go back again
My wife and I had such an incredible experience. Dennis and Leigh we amazing with their knowledge and kindness. We bought a kennel for our puppies and it's exactly what we were looking for. I highly recommend this place and we will stop by here again the next chance we get
This is a wonderful place. Every single person is so kind and friendly. They have a huge inventory and anything you could possibly need. We have used the self service wash many times but decided to try the grooming out today and WOW! You can tell they really put a lot of love into what they do! They look amazing and even put bandanas on them! Thank you so much!
I take my Bonnie and Clyde here for grooming, and they do a wonderful job! Always great people to work with!!
Thank you so much, David! Great people like you make our jobs easy and enjoyable! Appreciate you taking the time to share a review!
My favorite locally owned pet store. Great selection. Friendly owners. Pet Wash Stations. Healthy treat selection not the crap you see at Walmart.
Awww, thank you so much, Lace! We really appreciate you taking the time to share a review. And we also appreciate that you shop local. You ROCK!
We just moved here from Florida, where we had the same groomer for many years. We were really hesitant to try a new place for our senior fur baby, and I am so glad we found All About Dogs and Cats. Everyone we spoke to and dealt with was smiling and helpful and welcoming. Carly did an amazing job grooming our dog, and he came home happy and looking fantastic!! It is such a relief to have a quality place we can trust with him! We will definitely be back! Update: we have been back several times and gotten the exact same amazing service every time! So happy we found this place!
Thank you, Jennifer! And welcome to the Ozarks! We really appreciate you taking the time to share your experience and we're so very glad it was a great fit with Carli. We genuinely love the pets we have the opportunity to meet - they often become like family to us! Again, thank you for giving us the opportunity and taking the time to share. We hope to see you again soon!
Piper and I love this pet store. The owners greet us, answer my many questions, and spend one-in-one with the new member on MY family. Piper is almost 10 months old and 150 percent Airedale. The store is always amazingly clean, well stocked, and organized. Piper's favor treats include: "turkey neck" and "moo stick" and pig snout are always available. All About Dogs & Cats is a store for all your pet needs! 🥰🐾✅ Piper, Rollin, and I love this store. The merchandise is always stocked, neat, and orderly. The staff is wonderful. #groomer #Airedales
Thank you for such an outstanding review! Miss Piper is so much fun and all puppy but we love to see her! And thank you for your kind comments. We look forward to seeing you soon.
My cats are allergic to so many things so I bought some new treats to try, and they are not cheap. Every other pet store will let you exchange if it doesn't work out, but not this one. If you can buy it elsewhere, do it.
Hi Cheryl, we are sorry your experience did not meet your expectations. Our return policy is clearly printed on our receipts. You were also told our return policy when you reached out to us through our website and asked specifically if there was a return you needed help with. We're not sure you "not getting your way" over a $8.99 bag of cat treats merits a 1-Star review, but we've seen the mindset of those who use Google Reviews as a punishment before. We hope every-other pet store is able to take care of your needs. Have a blessed day.
We've used the self serve dog wash station many times, it's a great set up and worth the value! I took our dog to one of their groomers for the first time. He looks incredible! Their staff was extremely kind and welcoming. I'm thankful to find a place that we can trust.
Thank you so much, Aleah! We greatly appreciate your kind words and for taking the time to share your experience. We promise to work hard to continue to earn your high praise!
Great store; organized, spacious aisles, friendly staff and a lot of selection.
Thank you so much, Susan! We appreciate you taking the time to give us a review and for your kind words! We promise to always work hard to earn your praise!
Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts
