Pet groomer · Springfield, MO · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%90+23.5Value 15%100+15.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 240 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★141 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hot Dogs and Cool Cats 4.9 out of 5 based on 141 reviews, highlighting friendly staff and stress-free environments where pets mingle on artificial turf rather than in kennels. Customers frequently praise the quality of grooming for both dogs and cats, noting that anxious animals often appear relaxed upon pickup. However, a small number of one-star reviews criticize the business for disorganization, including scheduling errors and items left behind, while the owner has responded to only five percent of feedback.
Google rating: 4.9 out of 5 from 141 reviews (99% five-star).
Reviews on this page: 141 Google reviews (113 with written comments, 29 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: October 27, 2026.
Service: Mobile Dog Groomer serving Springfield, Missouri.
Data from Google, last updated November 3, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Hot Dogs and Cool CatsMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hot Dogs and Cool Cats: 94/100 on this factor. Category median: 86.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hot Dogs and Cool Cats: 90/100 on this factor. Category median: 82.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hot Dogs and Cool Cats: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hot Dogs and Cool Cats: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 53.–
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Bar = this company · dark tick = category median.
Star ratings
141 Google reviews we collected
4.9of 5
5 stars13999%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
97%praise
Praise12197%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4749%
Reasonable4547%
Overpriced00%
Not sure44%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3830%
Staff & attitude3830%
Would recommend2621%
Price & value86%
Speed & response76%
Honesty & trust54%
Communication32%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is always friendly and does a great job with a dog.”
“Tracy is a genuinely nice woman and you can tell she loves what she’s doing and your fur babies are in good hands.”
“They are truly amazing professionals and I definitely recommend their services!”
“I have taken my dog here for several months and I will NOT be back.”
“They did good on my Cavapoo and are reasonably priced.”
“We were very nervous but everyone put us at ease right away.”
“Great job and you can tell they genuinely love what they do”
“They listened to my needs and corrected if it wasn't exactly what I imagined.”
People customers mention
Dani5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hot Dogs and Cool Cats for 7 kinds of job. Pick one to see what they paid and said.
Dan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Outstanding job. Tracy is a genuinely nice woman and you can tell she loves what she’s doing and your fur babies are in good hands. Dogs are allowed to mingle and enjoy their surroundings and each other. Our little baby girl looked fantastic. Couldn’t be happier with the experience. Our new go to groomers.
Reasonable priceDog bathing and blow dryDog full service groomingDog nail trimming
Dawn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our Great Pyreness was a MESS, and needed a lot of work. Mckenzie worked hard and got him looking so handsome. We will definitely be back!
Audrey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Hot Dogs and Cool Cats is amazing! They were great with Toby my dog especially since he gets very nervous when I leave and he is a support dog for my anxiety disorder, so I tend to get a little overwhelmed without him around. I feel very comfortable with the staff and Toby seems to fit right in. I am thankful that…
Reasonable priceDog ear cleaningDog bathing and blow dryDog full service grooming
DavidLocal Guide · 109 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Danni is very good at her craft & all dogs love her! She has recently opened doggy day care as well. If you are somebody looking to support local growing businesses, then Danni & Hot Dogs Cool Cats is the place!
Great priceDog bathing and blow dryService not listed
Danna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Dani and her staff are always friendly and helpful. They understand the animals and their needs and try their best to accommodate.
Great priceDog bathing and blow dry
Shannon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I love this place, but more importantly, so does my dog! Tracy is an amazing groomer. I took my dog to daycare for the first time. He had a great time!! I highly recommend this place!!
Outstanding job. Tracy is a genuinely nice woman and you can tell she loves what she’s doing and your fur babies are in good hands. Dogs are allowed to mingle and enjoy their surroundings and each other. Our little baby girl looked fantastic. Couldn’t be happier with the experience. Our new go to groomers.
Price assessment: Reasonable price
Services: Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Dawn Brown8 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Thanks for submitting your feedback!
I have taken my dog here for several months and I will NOT be back. They are very disorganized! The groomer didn't put my dog's collar back on and I had to go back and get it. I was told on the phone I could just drop in for nail care, then they wouldn't have time. Since they didn't have time for drop in nail care, I made an appointment, they scheduled it as a full grooming appt, when I corrected them they would only trim his nails. The other groomers who had done his paws previously trimmed his paw pads and top paw fur as well. She wouldn't do that, said that was part of grooming. So I spend $25 dollars and got half a paw grooming one time and full groom another time. She said if I wanted the paw fur removed during my last visit I would have to pay another $10. When I got home and looked at his nails they had just barely been trimmed, they were still very long 😡 It seems to be just whatever the person who waits on you feels like doing, there is NO consistency. Also,
prices are crazy high! I called doggie styles, $20 cheaper on a full groom!
Audrey Beverly3 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Hot Dogs and Cool Cats is amazing! They were great with Toby my dog especially since he gets very nervous when I leave and he is a support dog for my anxiety disorder, so I tend to get a little overwhelmed without him around. I feel very comfortable with the staff and Toby seems to fit right in. I am thankful that I found them to groom Toby! They are truly amazing professionals and I definitely recommend their services!!
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
David HodgeLocal Guide · 109 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Danni is very good at her craft & all dogs love her! She has recently opened doggy day care as well. If you are somebody looking to support local growing businesses, then Danni & Hot Dogs Cool Cats is the place!
Price assessment: Great price
Services: Dog bathing and blow dry, Service not listed
Danna McCall6 reviewsiTotal number of Google reviews Danna has written across all businesses on Google Maps, not just this one.
I love this place, but more importantly, so does my dog! Tracy is an amazing groomer. I took my dog to daycare for the first time. He had a great time!! I highly recommend this place!!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you for your kind words Shannon! We love Finn so much 🥰
Shirley Olivas2 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
It was our adopted dog Bailey's very first grooming. We were very nervous but everyone put us at ease right away. She did great. We can't thank them enough!
Price assessment: Great price
Services: Dog ear cleaning, Dog bathing and blow dry
Laura Zadnick3 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
