Pet Beautician logo

Pet Beautician

Pet groomer · Springfield, MO · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%86+20.8Value 14%93+13.2Replies to reviews 7%26+1.8Craft & service penalty79−2.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#151 of 240 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 37%
4.8 ★★★★★ 114 Google reviews · 11 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Nov 2026latest review

Pet Beautician at a glance

Google reviewers rate Pet Beautician 4.8 out of 5 based on 114 reviews, with the owner responding to five percent of them. Customers frequently cite reasonable pricing, convenient appointment options, and staff who handle anxious or senior pets gently. Many note that their dogs return home calm, clean, and well-groomed after services like haircuts, nail trims, and gland expression. However, a few low-star reviews criticize instances of poor communication, missed specific grooming instructions, and minor injuries sustained during appointments.

  • Google rating: 4.8 out of 5 from 114 reviews (89% five-star).
  • Reviews on this page: 114 Google reviews (80 with written comments, 9 with photos).
  • Owner responses: the business replied to 5% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Mobile Dog Groomer serving Springfield, Missouri.

Data from Google, last updated November 3, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

Satisfaction82Reliability86Craft & service79Value93Momentum100Replies to reviews26Satisfaction: 82 (median 86)Reliability: 86 (median 82)Craft & service: 79 (median 96)Value: 93 (median 96)Momentum: 100 (median 100)Replies to reviews: 26 (median 53)
Pet BeauticianMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pet Beautician: 82/100 on this factor. Category median: 86.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pet Beautician: 86/100 on this factor. Category median: 82.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pet Beautician: 79/100 on this factor. Category median: 96.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pet Beautician: 93/100 on this factor. Category median: 96.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pet Beautician: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pet Beautician: 26/100 on this factor. Category median: 53.D
26

Bar = this company · dark tick = category median.

Star ratings

114 Google reviews we collected

  • 5 stars10189%
  • 4 stars54%
  • 3 stars44%
  • 2 stars22%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 80 written reviews

  • Praise6897%
  • Complaints23%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2231%
  • Quality & results2029%
  • Price & value1217%
  • Would recommend710%
  • Honesty & trust57%
  • Speed & response46%

What customers talk about

We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She's always very sweet to our dogs and does amazing work.”
  • “My dog loves going there to be groomed and they do a great job”
  • “Janet runs a really tight ship and her prices are reasonable plus I can take Coco there to have her glands expressed without having to go to the terri…”
  • “I would recommend this place to anyone looking for a welcoming grooming salon to take their dog!”
  • “It is such a relief to have found trusted groomers.”
  • “They are flexible and quick to get my doggos in, even if its just for a nail trim.”

People customers mention

  • Janet 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

SherrillLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My dog gets excited in a good way to go to the pet beautician, I am so glad about that, they obviously treat him very well, and he looks fantastic after his grooming always!

Reasonable priceDog groomingDog bathing and blow dryDog nail trimming
JlynnLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Love Janet and her staff. My dog loves going there to be groomed and they do a great job

SummerLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been going here for years now and they know my dog by name! Wonderful women and my dog loves them! 10/10 local business.

+ Responsiveness+ Reliability+ Quality
josephLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Been taking our dog there for 16 years. Never had a bad experience. Reasonable prices.

Mariann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love bringing my dogs here. They always do a great job on cutting Sallie's hair and their nails.

Customer photo from Mariann's reviewCustomer photo from Mariann's review
MarshaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you, Rhonda. Katie looks beautiful and she’s enjoying being a lot cooler with all that hair gone. I really do appreciate the job you did was amazing

Photos

Customer reviews

4.8 ★★★★★ 114 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Trena HenaganLocal Guide · 34 reviewsTotal number of Google reviews Trena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog Chewbacca loves his groomer and so do I

  • Price assessment: Great price
Sherrill BrainardLocal Guide · 31 reviewsTotal number of Google reviews Sherrill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog gets excited in a good way to go to the pet beautician, I am so glad about that, they obviously treat him very well, and he looks fantastic after his grooming always!

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog bathing and blow dry, Dog nail trimming
Jlynn (Jlynn)Local Guide · 57 reviewsTotal number of Google reviews Jlynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love Janet and her staff. My dog loves going there to be groomed and they do a great job

SummerLocal Guide · 45 reviewsTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been going here for years now and they know my dog by name! Wonderful women and my dog loves them! 10/10 local business.

  • Positive: Responsiveness, Reliability, Quality, Professionalism, Value
joseph mattocksLocal Guide · 113 reviewsTotal number of Google reviews joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been taking our dog there for 16 years. Never had a bad experience. Reasonable prices.

Amber6 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Was in and out with our dog to get his nails cut. Very nice staff as well

Mariann Brooks4 reviewsTotal number of Google reviews Mariann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love bringing my dogs here. They always do a great job on cutting Sallie's hair and their nails.

Marsha BrakeLocal Guide · 17 reviewsTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you, Rhonda. Katie looks beautiful and she’s enjoying being a lot cooler with all that hair gone. I really do appreciate the job you did was amazing

Diane JohnsonLocal Guide · 61 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are always so willing to work with us! They do a great job!

Jan SwisherLocal Guide · 108 reviewsTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do a great job with my senior dog.

Pet Beautician on Google Maps →

Business details

  • Address: 2539 E Cherry St, Springfield, MO 65802
  • Phone: (417) 862-7387
  • Service area: Springfield, MO