Carpet cleaning service · Escondido, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%50+3.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 46 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 38%
5.0★★★★★250 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$459typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the thoroughness of carpet, tile, and sofa cleaning, noting that stains and odors were effectively removed. Recurring themes include punctuality, flexible scheduling, professional communication, and fair pricing. However, lower-rated reviews highlight specific issues, such as arriving late, charging more than the agreed-upon price, and failing to address recurring stains or moisture damage to tile floors after the initial service.
Google rating: 5.0 out of 5 from 250 reviews (99% five-star).
Reviews on this page: 250 Google reviews (229 with written comments, 19 with photos).
Owner responses: the business replied to 88% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All Elite Carpet & Floor Care: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All Elite Carpet & Floor Care: 95/100 on this factor. Category median: 96.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All Elite Carpet & Floor Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All Elite Carpet & Floor Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All Elite Carpet & Floor Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All Elite Carpet & Floor Care: 50/100 on this factor. Category median: 86.C
50
Bar = this company · dark tick = category median.
Star ratings
250 Google reviews we collected
5.0of 5
5 stars24799%
4 stars00%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
98%praise
Praise42998%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2541%
Reasonable3557%
Overpriced00%
Not sure12%
$459+77% vs typical upholstery cleaning
Middle half of what 54 customers paid ($295–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12027%
Staff & attitude9822%
Would recommend7116%
Speed & response6515%
Price & value358%
Communication307%
Honesty & trust205%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Arrived on time and did a fantastic job on two area rugs and and a small area in our master closet.”
“He's professional and very knowledgeable about his business.”
“If you're looking for a company that is professional, reliable, and genuinely cares about its customers, I highly recommend All Elite Carpet & Floor Care.”
“Never again will I use this company.”
“Nick worked hard and fast and did and excellent job on our carpets.”
“Nickolas was late to start the job on both days as he is really in Ramona, not San Marcos.”
“Nick gave us a fair assessment of the work that needed to be done with flexibility to include two unplanned spaces.”
“Rip off.”
“Nick & Michelle were easy to work with, very communicative, prompt and thorough.”
“This was our first time using All Elite and Nic provided fast reliable service.”
People customers mention
Nick40 reviews
Nicholas6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired All Elite Carpet & Floor Care for 5 kinds of job. Pick one to see what they paid and said.
MMarlene2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Nick did a great job cleaning our carpet. Stains that used to return after other companies cleaned did not return and the carpet feels softer walking on it. We are very happy with him and All Elite. I'll be recommending All Elite to friends and neighbors.
RRich2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was very impressed with the thoroughness of cleaning the carpets. He spent many hours going over each of the four rooms that had carpet to make sure that they were completely cleaned.
They look like brand new and my new tenants will be very impressed. I will definitely use them again when I need carpet cleaned.…
Paid $450–500Reasonable price
JJesse2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Nick was great! He was able to accommodate me on very short notice and the carpet looked great afterwards!
Paid $300–350Great priceCarpet steam cleaning
SSandy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nick did an exceptional job cleaning my carpet. He brought it back to looking like it did when it was new. I highly recommend All Elite.
Paid $500+Reasonable priceCarpet steam cleaning
LLaTashaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Nick worked hard and fast and did and excellent job on our carpets. He's professional and very knowledgeable about his business. We'll definitely call Nick again for our cleaning services. Thanks again Nick!!
DDavidLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Gave All Elite a call, Nick answered and came by the next morning to get an assessment and knocked the cleaning out same day. He is the master of the craft and did outstanding work. I highly recommend his services!
Nick was great. Arrived on time and did a fantastic job on two area rugs and and a small area in our master closet. Appreciate his professionalism. We will call again when needed.
Response from the owner · 4 days ago
Thank you, Eric, for the kind review. We are glad Nick arrived on time and did a fantastic job on your area rugs and closet, and we appreciate you noting his professionalism. We look forward to helping you again whenever you need us.
L
Leigh Adamson5 reviewsiTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
Our carpets had multiple stains and he got every one of them out! Hard worker with happy disposition as well
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you so much, Leigh, for the wonderful review. We are thrilled our team was able to remove all the stains and that you appreciated the hard work and positive attitude. We look forward to helping keep your carpets fresh in the future.
M
Marlene Pompetti2 reviewsiTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
Nick did a great job cleaning our carpet. Stains that used to return after other companies cleaned did not return and the carpet feels softer walking on it. We are very happy with him and All Elite. I'll be recommending All Elite to friends and neighbors.
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning
Response from the owner · 4 weeks ago
Thank you, Marlene. We are thrilled Nick did such a great job and that the stains did not return and your carpet feels softer. We appreciate your recommendation to friends and neighbors and your trust in All Elite. We look forward to serving you again.
L
Laurie ChambersLocal Guide · 80 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Nick did an exceptional job cleaning my carpeting and sofa. Looks like brand new! He is very personable and professional. Would definitely refer him to friends and colleagues. Thanks again Nick!!!
Response from the owner · a month ago
Thank you so much for the wonderful review, Laurie. We are delighted to hear Nick did an exceptional job and that your carpeting and sofa look like new. We appreciate your kind words about his professionalism and personality and your willingness to refer us to friends and colleagues. We look forward to helping you again in the future.
B
Blue Water Client Services11 reviewsiTotal number of Google reviews Blue has written across all businesses on Google Maps, not just this one.
Thank you for the great review, Blue Water Client Services! We are so glad our team provided fast, professional service and that your carpets look amazing. We appreciate your trust and look forward to serving you again.
A
Arthur Webb4 reviewsiTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Cleaned carpet and tile including grout. Very happy with the results.
Price assessment: Reasonable price
Services: Carpet steam cleaning, Service not listed
Response from the owner · a month ago
Thank you, Arthur, for the wonderful review. We are thrilled you are very happy with the carpet and tile cleaning including grout, and we look forward to helping you again in the future.
L
Lindsay Sigler5 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
So thankful for the hard work and great outcome Nick put into cleaning our carpets! We’re expecting twins and needed our carpet cleaned before babies were crawling all around on it (had a lot of dog accidents soaked into it). He worked hard to ensure the carpets smell and look amazing! We are so happy with the outcome and will definitely be using them for future carpet cleaning jobs! Thanks Nick!
Price assessment: Reasonable price
Services: Pet stain & odor removal
Response from the owner · a month ago
Thank you so much for the kind words, Lindsay. We are thrilled Nick could get your carpets fresh and safe before the babies arrive, and we appreciate you trusting us with a tough job. Congratulations on expecting twins — we are so happy for your family. We look forward to helping with any future carpet cleaning needs.
S
Stan Bishop4 reviewsiTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
This company is very good at what they do. You will not be disappointed if you use them.
Response from the owner · a month ago
Thank you, Stan, for the kind words and the five-star review. We are thrilled to hear you had a great experience and appreciate your recommendation. We look forward to serving you or anyone you refer in the future.
R
Rich Whittlesey2 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
I was very impressed with the thoroughness of cleaning the carpets. He spent many hours going over each of the four rooms that had carpet to make sure that they were completely cleaned.
They look like brand new and my new tenants will be very impressed. I will definitely use them again when I need carpet cleaned. The old adage you get what you pay for is so true.
Price assessment: Reasonable price
Price: $450–500
Response from the owner · a month ago
Thank you, Rich, for the kind words and for noticing the thoroughness of our cleaning. We are so glad the carpets look like new and that your new tenants will be impressed. We appreciate your trust and your intention to use us again. Your recommendation means a lot to our team.
R
Ryan Evans10 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Thank you, Ryan, for the fantastic review. We are glad you were pleased with the service, pricing, and the work. We appreciate you choosing us and sharing your feedback. We look forward to serving you again.
