Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Alley Cat Rodent Exclusion logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Alley Cat Rodent Exclusion

San Bruno, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 61 termite control services · 4.9★ from 1,267 Google reviews

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Report card

Percentile vs other termite control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alley Cat Rodent Exclusion is better than 91% of termite control services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alley Cat Rodent Exclusion is better than 89% of termite control services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alley Cat Rodent Exclusion is better than 92% of termite control services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alley Cat Rodent Exclusion is better than 96% of termite control services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alley Cat Rodent Exclusion is better than 100% of termite control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alley Cat Rodent Exclusion is better than 100% of termite control services.A
100

Reviews for your job

Customers hired Alley Cat Rodent Exclusion for 4 kinds of job.

Alley Cat Rodent Exclusion for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.64
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 17

All 11 Google reviews tagged “General wildlife removal”

Victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very good, very detailed. I am happy. They came 2nd time, seal few holes missed last time. It is good team.

Home inspectionRodent exterminationGeneral wildlife removal
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

This is a terrific business! They could teach Corporate America a lot about UX!! They are responsive, great w/follow-up & techs are super well trained.

General pest inspectionRodent exterminationGeneral wildlife removal
JohnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

The man who did the estimate was personable and professional, but the team that showed up NOT only did not know what they should do (isn't there any internal communication in this organization?), but MISSED several places that I had explicitly asked that they cover up (unfortunately, I had to run to a meeting and…

General wildlife removal− Quality− Professionalism
Erik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very responsive, detail oriented, and friendly!

General pest inspectionRodent exterminationGeneral wildlife removal+ Responsiveness+ Quality+ Professionalism
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was fortunate to have Jimmy and his crew help us get our new house sealed from the external wildlife. They were on time each day and were very careful all the old insulation was removed in a sanitary way. They also sealed up the many entry points for the squirrels and birds in the attics and crawl spaces. After…

Hornet & wasp exterminationRodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
NEOLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always happy when they perform service!

Rodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Marilyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Your men were prompt, cooperative, efficient, and pleasant to deal with. Any questions were quickly answered, inconveniences were handled easily. I would readily have them back again.

General pest inspectionRodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Kyle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

General pest inspectionRodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Rob7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

General wildlife removal+ Responsiveness+ Punctuality+ Quality
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Home inspectionRodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Rodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality

Price

$323+213% vs typical termite control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 69%Overpriced 2%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination604$91–$371
Home inspection165$50–$181
General pest inspection33$50–$116
General wildlife removal11—

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