Pest control service · San Bruno, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★1,267 Google reviews · 23 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$323typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Alley Cat Rodent Exclusion 4.9 out of 5 based on 1,267 reviews, noting that the owner responds to 82% of feedback. Customers frequently highlight thorough exclusion work, clear communication, and professional conduct during inspections and sealing services. However, some lower-rated reviews describe instances of missed appointments, delayed follow-up on estimates, or concerns regarding pricing and the completeness of cleanup efforts.
Google rating: 4.9 out of 5 from 1,267 reviews (95% five-star).
Reviews on this page: 1,267 Google reviews (902 with written comments, 8 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 20, 2026.
Service: Termite Control Service serving San Bruno, California.
Data from Google, last updated October 28, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Alley Cat Rodent ExclusionTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alley Cat Rodent Exclusion: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alley Cat Rodent Exclusion: 89/100 on this factor. Category median: 89.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alley Cat Rodent Exclusion: 92/100 on this factor. Category median: 97.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alley Cat Rodent Exclusion: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alley Cat Rodent Exclusion: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alley Cat Rodent Exclusion: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,267 Google reviews we collected
4.9of 5
5 stars1,20495%
4 stars383%
3 stars40%
2 stars81%
1 star131%
Praise vs complaints
Phrases our text analysis found in 902 written reviews
98%praise
Praise1,69698%
Complaints362%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4216%
Reasonable18669%
Overpriced52%
Not sure3714%
$323+213% vs typical termite control services
Middle half of what 176 customers paid ($246–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude46627%
Quality & results45126%
Speed & response36421%
Communication16710%
Would recommend1639%
Price & value865%
Honesty & trust352%
What customers talk about
We read 902 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He always was positive and upbeat with a nice smile to greet me.”
“Now a very condescending sounding young lady on the phone tells me that sealing the exterior is not covered and that I would have to “add” that to the contract.”
“They did a great job of sealing the building and its crawl space.”
“…ho is complaining, they apologized for the last technician who did a poor job and make promises of what they will do at their next appt, including tha…”
“The team was fast, efficient and explained all the work they accomplished.”
“I called customer service 2 times for an eta, the first time, they never called back or got back to me.”
“…oordinating cleanup with demolition at my home, but when I called to explain, they listened, took my concerns seriously, and followed through to make…”
“Lack of communication on what was going to be done.”
“I would recommend Alley Cat for any rodent issues, they were fast & friendly!”
“Would not recommend or go back to this company again.”
“Their rate was very reasonable for everything that they do and also with a 3 year warranty.”
“They gave me a fairly pricey quote, $1,900, for exclusion work.”
“I really appreciated the team’s responsiveness, clear communication, and genuine effort to make sure I was happy with the result.”
“After being scammed by Orkin working with a company that actually removes pests, cleans up waste, and regularly checks traps for several years is a huge relief.”
People customers mention
Lee14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alley Cat Rodent Exclusion for 4 kinds of job. Pick one to see what they paid and said.
Beth11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did a great job of sealing the building and its crawl space. A follow-up visit found no activity.
Paid $200+Not sureRodent extermination
Rick7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hugo was excellent, personable and
Professional. He fixed an outside hole even though he came for an interior inspection. First class.
Paid $1–20Great priceService not listed
David7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The level of professionalism was amazing. The team was fast, efficient and explained all the work they accomplished. They did above and beyond of what we expected.
Paid $200+Great priceRodent extermination
Chintankumar5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
The cleanup was not as thorough as they mentioned during the inspection call. We still had to clean rode t droppings from the affected areas.I am waiting to see if the exclusion work is better than their cleanup work.
Paid $200+Not sure
StacyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Augusto was very professional and provided a detailed explanation of his process for the remediation. I would recommend Alley Cat for any rodent issues, they were fast & friendly!
Paid $200+Not sureRodent extermination
Marisel9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Jose did a nice job of disposing of a dead rodent and using camera to inspect vents. He identified the vent that needs to be cleaned throughly and checked all the previous sealing of under cabinets through out the entire house. He also followed up with the company in regards to the "look" of some of the patches done…
I've used Alley Cat twice and I think they do good work. The three-year warranty is particularly appealing. However, the second time they came over, I was a left disappointed. They gave me a fairly pricey quote, $1,900, for exclusion work. But because I had used them before, I trusted them that this was the right thing and the value was fair.
However, they came in and finished the work in a handful of hours, less than half a day, with one worker and one helper, which leads me to think the estimate was quite overpriced. They were here for 2:20min, so basically I paid the equivalent of $815/hr
Our initial exclusion work was even more expensive, however, it was a one to two day job with a big crew, so that seemed reasonable.
In addition to that, they were removing the droppings with a regular consumer-grade RIGID shop vac. Their estimate, says that the use a commercial-grade HEPA vacuum (which matches CDC recommendations for rodent dropping clean up). Had I known that, I would have done that myself, since the shop vac I have is a step up than the one that they brought.
Finally, after the cleaned an sanitized the basement, they did something in the crawl space that caused a giant cloud of crawl-space dust to cover all previously clean areas. I brought this up to the lead installer and he apologized but did not offer to clean it.
Price assessment: Overpriced
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
Hello Mr. Talarico,
Thank you for choosing Alley Cat again and for taking the time to share your feedback. We truly appreciate your continued trust in our team and are glad that you were pleased with our work during your previous experience.
We’re sorry to hear that your more recent experience left you disappointed. We understand your concerns regarding the cost of the exclusion work and, particularly, the vacuum equipment used during the cleanup, given what was stated in your estimate. We take these concerns seriously and recognize how important transparency and clear communication are when it comes to the services we provide.
Our Customer Service Specialist will be reaching out to you shortly to learn more about your experience and discuss your concerns. We hope to have the opportunity to review the situation with you and work toward an appropriate resolution.
Thank you for bringing this to our attention and giving us the opportunity to address your concerns.
Best regards,
The Alley Cat Team
Shawn James1 reviewiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Hi Shawn,
Thank you for being a loyal Alley Cat customer for the past 10 years! We truly appreciate your continued trust in our team. It means a lot to us to know you’ve stayed with us over the years, and we look forward to continuing to serve you whenever you need us.
Warm regards,
The Alley Cat Team
Sebastián Soto10 reviewsiTotal number of Google reviews Sebastián has written across all businesses on Google Maps, not just this one.
Alley Cat’s customer service really stood out. There was an initial misunderstanding about coordinating cleanup with demolition at my home, but when I called to explain, they listened, took my concerns seriously, and followed through to make things right.
Aroldo came back and did a great job. I really appreciated the team’s responsiveness, clear communication, and genuine effort to make sure I was happy with the result. The way they handled the situation left me with a lot of confidence in them.
A big thank-you to Aroldo and the team. I’d happily recommend Alley Cat and would be more than happy to keep working with them in the future.
Response from the owner · a week ago
Hi Sebastián,
Thank you for taking the time to share such thoughtful feedback! We’re glad our team listened to your concerns and worked with you to make things right. We’ll be sure to share your kind words with Aroldo. We truly appreciate your patience, trust, and willingness to give us the opportunity to address the situation. Thank you for recommending Alley Cat—we look forward to helping you whenever you need us!
Warm regards,
The Alley Cat Team
Soumik SarkarLocal Guide · 16 reviewsiTotal number of Google reviews Soumik has written across all businesses on Google Maps, not just this one.
Hi Oumik,
Thank you for sharing your experience! We’re glad to hear that the sealing work in your attic and crawlspace has been effective. We appreciate your trust in Alley Cat and are always here if you need any assistance in the future!
Best regards,
The Alley Cat Team
Dinah Blanson3 reviewsiTotal number of Google reviews Dinah has written across all businesses on Google Maps, not just this one.
Hi Dinah,
Thank you for your feedback! We’d appreciate the opportunity to better understand your concern and help address it. Please reach out to our team so we can review your situation and see how we can assist.
Best regards,
The Alley Cat Team
Lowell Etzel2 reviewsiTotal number of Google reviews Lowell has written across all businesses on Google Maps, not just this one.
Hi Lowell,
Thank you for your kind feedback! We’re glad to hear you found our pricing reasonable and our service thorough and cooperative. We truly appreciate your support and are always here if you need any assistance in the future!
Best regards,
The Alley Cat Team
Beth Elliott11 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
They did a great job of sealing the building and its crawl space. A follow-up visit found no activity.
Price assessment: Not sure
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
Hi Beth,
Thank you for sharing your experience! We’re glad to hear you were happy with the sealing work and that the follow-up visit found no rodent activity. We truly appreciate your trust in Alley Cat and are here if you need any assistance in the future!
Best regards,
The Alley Cat Team
Rick Chalk7 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Hugo was excellent, personable and
Professional. He fixed an outside hole even though he came for an interior inspection. First class.
Price assessment: Great price
Price: $1–20
Services: Service not listed
Pest type: Rodents
Response from the owner · a week ago
Hi Rick,
Thank you for your wonderful feedback! We’re delighted to hear that Hugo provided such professional and personable service and took the extra step to address the outside hole during your inspection. We’ll be sure to share your kind words with him. We truly appreciate your support!
Best regards,
The Alley Cat Team
David FarielloLocal Guide · 35 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Hi David,
Thank you for taking the time to share your feedback! We're glad to hear you were pleased with the efficiency, thoroughness, and speed of our service. We truly appreciate your trust in Alley Cat and your recommendation. If you ever need our assistance again, we're always happy to help!
Best regards,
The Alley Cat Team
Don Alter1 reviewiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Hello Don,
Thank you for your kind review! We're happy to hear that you had a positive experience with our team and found our personnel helpful and professional. We truly appreciate your trust in Alley Cat and are grateful for the opportunity to serve you. Please don't hesitate to reach out if you ever need our assistance again!
Best regards,
The Alley Cat Team
