Pest control service · San Francisco, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%73+17.7Value 14%94+13.3Replies to reviews 7%63+4.5Momentum penalty81−1.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#222 of 295 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★434 Google reviews · 9 photos
94%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
$347typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Alley Cat 4.9 out of 5 based on 434 reviews, noting that the owner responds to 66% of feedback. Customers frequently praise the company for punctuality, clear communication, and thorough sealing of entry points alongside trap placement. However, recurring criticisms highlight limited scheduling availability and instances where repeated visits were necessary to resolve rodent issues, with some clients expressing dissatisfaction regarding the high cost relative to the effectiveness of the exclusion work.
Google rating: 4.9 out of 5 from 434 reviews (94% five-star).
Reviews on this page: 434 Google reviews (300 with written comments).
Owner responses: the business replied to 66% of reviews.
Most recent review: September 28, 2026.
Service: Wildlife serving San Francisco, California.
Data from Google, last updated November 3, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Alley CatWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alley Cat: 87/100 on this factor. Category median: 92.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alley Cat: 73/100 on this factor. Category median: 90.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alley Cat: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alley Cat: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alley Cat: 81/100 on this factor. Category median: 100.A
81
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alley Cat: 63/100 on this factor. Category median: 89.B
63
Bar = this company · dark tick = category median.
Star ratings
434 Google reviews we collected
4.9of 5
5 stars40794%
4 stars184%
3 stars10%
2 stars31%
1 star51%
Praise vs complaints
Phrases our text analysis found in 300 written reviews
99%praise
Praise53299%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price38%
Reasonable2981%
Overpriced26%
Not sure26%
$347+221% vs typical wildlife removal services
Middle half of what 24 customers paid ($273–$441) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16631%
Quality & results14427%
Speed & response11722%
Would recommend479%
Communication407%
Price & value173%
Honesty & trust92%
What customers talk about
We read 300 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This company is head and shoulders above any other service of its kind in the SF Bay Area (and sadly I tried several before finding them).”
“They are also determined, clean, thorough, polite and reliable.”
“Whatever they did, did not work.”
“He came on time and worked efficiently and carefully.”
“Brian and the team were very knowledgeable and explained everything well- very pleased with their work ethic and I highly recommend their services!”
“Explained everything as the service went along so there would be alignment and agreement.”
“He gave us a fair bid, arrived on time, and didn’t leave a mess.”
“However, after their very expensive work, the rats and mice kept coming.”
“Called Alley Car after hearing scratching in my attic for weeks and I honestly wish id called sooner.”
People customers mention
Control22 reviews
Miro5 reviews
Jose3 reviews
Atekhiti3 reviews
Hugo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alley Cat for 3 kinds of job. Pick one to see what they paid and said.
CCaroline941274 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Aroldo came to check after I feared that I saw evidence of rodents. He showed me the openings were still sealed and there was no rat poop. He set traps just in case and reassured me, so I was very pleased. He also made a point of protecting my dog from the traps in case the dog decides to nose around them.
Paid $200+Reasonable priceRodent exterminationGeneral wildlife removalService not listed
BBrian6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★
Jose was friendly, thorough and professional and courteous.
We are very satisfied withthe service.
Paid $200+Reasonable priceRodent extermination
TThomasLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Alley Cat came out today to do a follow up check on the exclusion work they did three weeks ago. This was all included in our contract. Jose changed out traps and identified a couple of areas they want to close up so they are scheduled to come back in a week. They are a great company to work with. They are…
Paid $200+Reasonable priceRodent extermination
RRegina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Brian and the team were very knowledgeable and explained everything well- very pleased with their work ethic and I highly recommend their services!👍
Paid $200+Reasonable priceRodent extermination
EEric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Johnny came for an initial inspection and estimate. He was thorough and professional. We were able to get the team in a week later. Brian ran that team and did they did great work addressing the entry points and sealing them up while laying traps to clear out the rest of the rodents.
Paid $200+Great priceRodent exterminationGeneral pest inspection
LLaurie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Friendly, professional, and efficient. Communicated well. Would highly recommend!
Aroldo came to check after I feared that I saw evidence of rodents. He showed me the openings were still sealed and there was no rat poop. He set traps just in case and reassured me, so I was very pleased. He also made a point of protecting my dog from the traps in case the dog decides to nose around them.
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination, General wildlife removal, Service not listed
J
Jordan CulverLocal Guide · 38 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Amateur Hour. I've now had Alley cat technicians here 3 times and there is still at least 1 hole (that I know of) that mice can get through, and I still have mice. Each time they returned, the new technician found obvious mistakes from the previous technician - like forgetting to pull out the dishwasher and look behind it. This tells me they don't have a checklist.
The second technician had a neat tool with a screen and a probe that allowed him to see behind furniture and inside walls. When I commented on it he told me the company doesn't provide it, he had to buy it himself. It was $30. This tells me they don't equip their people.
The most recent technician, when I pointed out a hole in the mesh the first tech put around the emergency gas valve shutoff, figured he'd fix it by stapling mesh over the whole thing, blocking the valve. This is a major code violation, because it's a fire hazard - if I ever did need to shut off the gas valve in case of emergency, I wouldn't able to reach it now. This tells me they don't provide training.
When I pointed out the issue and requested that he remove the mesh, he *argued* with me about it. After a call to the office, he did redo the mesh. When I checked it after he left - the hole I'd originally pointed out was still there.
Each of these visits requires me take hours off work, and each time after the visit I'd wait the requisite 2 weeks, and then see another mouse in my kitchen, restarting the clock. It's been months of this. My neighbor in the same building who used them is also still having mice after multiple visits.
At this point I don't have confidence in their work. The 1 year warranty sounded great, but in reality it isn't useful if having them return does no good. After spending close to $1000 I still have mice and may have to hire someone else to redo the work.
Price assessment: Overpriced
Price: $200+
Services: Rodent extermination, General pest inspection
P
Patti Martin6 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
This company is head and shoulders above any other service of its kind in the SF Bay Area (and sadly I tried several before finding them). They are very knowledgeable and are active problem solvers. They are also determined, clean, thorough, polite and reliable. I recommend them to my friends.
Price assessment: Reasonable price
Services: Rodent extermination
L
L R7 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Jose was very personable and looked over all the traps that were still in place from a few weeks ago and saw that no rodents were caught in the traps. Since all the holes were covered, no rodents came back into our property.
Price assessment: Reasonable price
Services: Rodent extermination, General pest inspection
S
Serene Dong10 reviewsiTotal number of Google reviews Serene has written across all businesses on Google Maps, not just this one.
