PROPERTY MANAGEMENT COMPANIES · ALPENA, MI
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCOREAlpena Agency, Inc.
Better than 39% of property management companies · #25 of 41
4.8★344 Google reviewsGoogle star rating as shown on Google Maps.
4.62★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yrs (avg 5.4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
21%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Alpena Agency, Inc. for motorcycle insurance
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Motorcycle insurance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Motorcycle insurance”
CarrieLocal Guide · 178 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Great insurance company... covers all our lives! car, house for a great price. Wouldn't go anywhere else.
Great priceMotorcycle insuranceProperty insuranceVehicle insurance
Trevor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Lynette was absolutely the best to help me out and got it done extremely fast, I would highly recommend her and this agency
Motorcycle insurance
Erikaa year ago★★★★★Rating only, no written review.
Reasonable priceMotorcycle insuranceVehicle insurance
vs category
Blue = Alpena, grey = property management companies average
Rating over time
Price
Not enough reviews with a price yet.
Great price 50%Reasonable 50%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
52
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
35
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
20
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
64
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
26
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
82
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
1
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+3 / −0
Professionalism
+3 / −0
Responsiveness
+2 / −0
Punctuality
+0 / −0
Value
+3 / −0
