PROPERTY MANAGEMENT COMPANIES · ALPENA, MI
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCOREAlpena Agency, Inc.
Better than 39% of property management companies · #25 of 41
4.8★344 Google reviewsGoogle star rating as shown on Google Maps.
4.62★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yrs (avg 5.4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
21%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Recent priced reviews
No written reviews mention this job yet.
vs category
Blue = Alpena, grey = property management companies average
Rating over time
Price
Not enough reviews with a price yet.
Great price 50%Reasonable 50%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
52
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
35
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
20
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
64
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
26
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
82
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
1
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+3 / −0
Professionalism
+3 / −0
Responsiveness
+2 / −0
Punctuality
+0 / −0
Value
+3 / −0
