PROPERTY MANAGEMENT COMPANIES · ALPENA, MI
Alpena Agency, Inc. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

Alpena Agency, Inc.

Better than 39% of property management companies · #25 of 41

4.8★344 Google reviewsGoogle star rating as shown on Google Maps.
4.62★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yrs (avg 5.4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
21%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Alpena Agency, Inc. for vehicle insurance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle insurance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Vehicle insurance”

Kristi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Shannon is so helpful. She told me everything I needed to know to make the claim go quick and easy. The whole process was was so simple because of her. Thanks Shannon. Ryan, the claims adjuster, was also great to work with. Everything was settled in days. I'm glad I had both of them to work with.

Vehicle insurance
CarrieLocal Guide · 178 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great insurance company... covers all our lives! car, house for a great price. Wouldn't go anywhere else.

Great priceMotorcycle insuranceProperty insuranceVehicle insurance
Chad12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lynette was great to work with, she answered every question I had and was very informative.

Reasonable priceVehicle insurance
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Chad was able to get me a cheaper quote than my current policy but it wasn't as easy as the commercials say. When I requested a quote I got a response right away but after a few weeks with no other communication, I emailed again. Was told my request "fell through the cracks". It took a month to get it done.

Property insuranceVehicle insurance
MaryLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had a bad experience with Allstate and coverage ,so I called Alpena Agency and got Demelza Johnson, a very friendly and caring agent. She talked to my husband and I explained all the insurance and got us more coverage at a better rate. A very professional company made us feel like they really cared and willing to help us. Thank you 😃👍👍

Great priceVehicle insurance
Erikaa year ago★★★★★

Rating only, no written review.

Reasonable priceMotorcycle insuranceVehicle insurance

vs category

Blue = Alpena, grey = property management companies average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (13 reviews)2024-Q2: 5.00★ (9 reviews)2024-Q3: 5.00★ (9 reviews)2024-Q4: 5.00★ (7 reviews)2025-Q1: 5.00★ (2 reviews)2025-Q2: 4.20★ (5 reviews)2025-Q3: 5.00★ (4 reviews)2025-Q4: 5.00★ (2 reviews)2026-Q1: 5.00★ (3 reviews)2026-Q2: 4.29★ (7 reviews)2026-Q3: 5.00★ (1 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%52+18.2Reliability 15%35+5.3Craft & service 20%20+4Value 10%64+6.4Momentum 8%26+2.1Track record 7%82+5.7Accountability 5%1+0.1Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
52
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
35
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
20
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
64
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
26
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
82
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
1

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+3 / −0
Professionalism
+3 / −0
Responsiveness
+2 / −0
Punctuality
+0 / −0
Value
+3 / −0

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