Jim Gibson1 reviewTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and great price This company is the Best in town.
Alpha Best Taxi
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%50+27.3Reliability 24%29+7Value 14%44+6.2Replies to reviews 7%5+0.4Craft & service penalty86−1.4Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 48 airport shuttle servicesPosition by Experts Score among all companies we track in this category. · better than 2%
4.6 ★★★★★ 319 Google reviews
87%five-star reviews
15%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
May 2025latest review
Alpha Best Taxi at a glance
Google reviewers rate Alpha Best Taxi 4.6 out of 5 based on 319 reviews. Positive feedback highlights punctual drivers, clean vehicles, friendly service, and affordable fares for trips to the airport and within DeKalb and Gwinnett counties. Conversely, low-star reviews cite unprofessional phone handling, unanswered calls, drivers abandoning riders, and inflated pricing without meter usage. The business owner has not replied to any reviews.
- Google rating: 4.6 out of 5 from 319 reviews (87% five-star).
- Reviews on this page: 319 Google reviews (293 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: May 17, 2025.
- Service: Airport Shuttle serving Loganville, Georgia.
Data from Google, last updated October 31, 2026.
Score profile vs other airport shuttle services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpha Best Taxi: 50/100 on this factor. Category median: 77.C
50
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpha Best Taxi: 29/100 on this factor. Category median: 76.D
29
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alpha Best Taxi: 86/100 on this factor. Category median: 98.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpha Best Taxi: 44/100 on this factor. Category median: 90.C
44
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpha Best Taxi: 5/100 on this factor. Category median: 50.F
5
Bar = this company · dark tick = category median.
Star ratings
319 Google reviews we collected
- 5 stars27787%
- 4 stars62%
- 3 stars31%
- 2 stars41%
- 1 star299%
Praise vs complaints
Phrases our text analysis found in 293 written reviews
- Praise24393%
- Complaints197%
Topic share
How often each topic comes up in the written reviews
- Speed & response9737%
- Staff & attitude6826%
- Would recommend3313%
- Price & value3212%
- Quality & results208%
- Honesty & trust104%
- Communication21%
What customers talk about
We read 293 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would like to say that this is a great Taxi services, the drivers are always on time, very friendly and Respectful and the cars are always clean.”
“Eddie is so professional he comes early and has a wonderful personality.”
“Very unprofessional waited 40 minutes for a taxi to come and just leave the riders.”
“This company is excellent, I recommend it to everyone.”
“Best taxi service in town with excellent customer service and affordable prices.”
“So expensive to go 13 miles, I'll stick with Uber.”
“I like them a lot because of their excellent service.”
“Terrible to treat potential customers that way without cause.”
“And I can't leave out Their Driving is very safe and reliable💖😊”
“They didn't answer their phone or call back”
People customers mention
- Eddie 18 reviews
- Eddy 16 reviews
- Uber 14 reviews
- Dekalb 13 reviews
- Town 9 reviews
- Mountain 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alpha Best Taxi for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Eliel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This taxi service is one of the best I’ve seen. I would use this service anytime!
Milio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Best taxi service in town with excellent customer service and affordable prices.
Alicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I would like to say that this is a great Taxi services, the drivers are always on time, very friendly and Respectful and the cars are always clean. And I can't leave out Their Driving is very safe and reliable💖😊
Nadine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Antonio Castel is a very respectable person his word is bond he is dependable. If he is late ge will give you a call also he makes it comfortable when riding with him .I wouldn't trade him for no one very polite
Roderico2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Alpha Best esta la mejor compañía en Stone Mountain.Me la gusta mucho por excelente servicio
JineshaLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
Never order this taxi service , taxi came and left because I ordered for a friend . Lyft and uber are more understanding when it comes to that . Very unprofessional waited 40 minutes for a taxi to come and just leave the riders.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Limousines | 2 | — |
Compare with
Customer reviews
4.6 ★★★★★ 319 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Eliel Louie1 reviewTotal number of Google reviews Eliel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis taxi service is one of the best I’ve seen. I would use this service anytime!
Lea DulcioLocal Guide · 53 reviewsTotal number of Google reviews Lea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEstá compañía está muy buena y muy barata
Milio Preme1 reviewTotal number of Google reviews Milio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest taxi service in town with excellent customer service and affordable prices.
Arnoldo Najera1 reviewTotal number of Google reviews Arnoldo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest taxi company in Dekalb snd Gwinett county
joel santana1 reviewTotal number of Google reviews joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThat's the bestt taxi company in town
Jean Brunel Aubourg1 reviewTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest Taxi Service in Dekslb and Gwinett Counties
rodrick boudreauxLocal Guide · 126 reviewsTotal number of Google reviews rodrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest taxi service in town
Alicia Bailey2 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI would like to say that this is a great Taxi services, the drivers are always on time, very friendly and Respectful and the cars are always clean. And I can't leave out Their Driving is very safe and reliable💖😊
Nadine Rashid1 reviewTotal number of Google reviews Nadine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAntonio Castel is a very respectable person his word is bond he is dependable. If he is late ge will give you a call also he makes it comfortable when riding with him .I wouldn't trade him for no one very polite
Business details
- Address: 5300 Memorial Dr #201j, Stone Mountain, GA 30083
- Phone: (404) 292-9877
- Website: taxistonemountain.com
- Service area: Loganville, GA