Flooring contractor · North Wales, PA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★161 Google reviews · 5 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Alpine Flooring for professional communication, punctuality, and minimal dust during hardwood refinishing and installation projects. They frequently highlight the team's ability to match existing colors and accommodate specific requests, noting that quotes were accurate and work areas remained clean. One criticism involved a last-minute scheduling conflict, while another low-star review cited issues with broken pieces, unsecured trim, and color mismatches.
Google rating: 5.0 out of 5 from 161 reviews (98% five-star).
Reviews on this page: 161 Google reviews (141 with written comments, 15 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 20, 2026.
Service: Floor Refinishing Service serving North Wales, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Alpine FlooringFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpine Flooring: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpine Flooring: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alpine Flooring: 85/100 on this factor. Category median: 96.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpine Flooring: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpine Flooring: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpine Flooring: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
161 Google reviews we collected
5.0of 5
5 stars15898%
4 stars11%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
98%praise
Praise30498%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price626%
Reasonable1774%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7223%
Quality & results6320%
Would recommend6220%
Speed & response4515%
Communication3311%
Price & value268%
Honesty & trust93%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Were professional and made sure the job was completed to our satisfaction.”
“Very easy to work with and did a great job on the flooring”
“The hardwood floors are 120 years old maple, which would be extremely hard to match, if damaged.”
“We couldn’t be more pleased with the entire project and would highly recommend them.”
“On time, professional, keeps a clean worksite and did a great job on the floors.”
“Mike and the team were easy to work with, took good care of our place, kept us informed of the schedule, and flexible when we had special requests.”
“It was a reasonable price, quick install and very neat work.”
“Finally, scheduling was extremely easy and reliable, which I appreciated.”
People customers mention
Mike15 reviews
Andrew4 reviews
Felix4 reviews
Brandon3 reviews
Sam3 reviews
Garito3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alpine Flooring for 8 kinds of job. Pick one to see what they paid and said.
Sue7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
We are very happy with the hardwood repair and refinishing job completed by Alpine Flooring. Mike and the team were easy to work with, took good care of our place, kept us informed of the schedule, and flexible when we had special requests. We love our “new” floors.
Reasonable priceFlooring repairFloor refinishing
Robert5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Worked hard and adjusted to every request we made. Were professional and made sure the job was completed to our satisfaction.
Ralp1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alpine did a magnificent job of refinishing our hardwood floors. They were extremely careful in moving our furniture, there was almost no discernible dust and the floors look terrific. They even tweaked a stain to get just the right color. They also refinished our steps and railings.
Their folks were so…
Thomas6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had dated, 28 year old, gunstock oak hardwood floors that were damaged by years of sunlight exposure and pets. We did not know what was possible until introduced to Alpine Flooring. Expecting a major mess of sawdust everywhere, difficulty of moving heavy furniture, and perhaps simply a redone, classic, warm…
Meghan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They have been great to work with. On time, professional, keeps a clean worksite and did a great job on the floors. They worked with us on making sure the color matches what we used to have and we couldn’t be happier with their work. I would absolutely recommend them !
Joy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
So Scott and Brandon came to our home to do the floor in our Great room. And it looks absolutely incredible. They were both so respectful so kind. Respected our home and there’s actually a threshold that I noticed when they were putting the second coat on and Scott very nicely clean that up and buffed it out for us.…
We are very happy with the hardwood repair and refinishing job completed by Alpine Flooring. Mike and the team were easy to work with, took good care of our place, kept us informed of the schedule, and flexible when we had special requests. We love our “new” floors.
Price assessment: Reasonable price
Services: Flooring repair, Floor refinishing
Nick Sonsini6 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Alpine did a magnificent job of refinishing our hardwood floors. They were extremely careful in moving our furniture, there was almost no discernible dust and the floors look terrific. They even tweaked a stain to get just the right color. They also refinished our steps and railings.
Their folks were so accommodating to any request we made. We couldn’t be more pleased with the entire project and would highly recommend them.
Thomas Connolly6 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
We had dated, 28 year old, gunstock oak hardwood floors that were damaged by years of sunlight exposure and pets. We did not know what was possible until introduced to Alpine Flooring. Expecting a major mess of sawdust everywhere, difficulty of moving heavy furniture, and perhaps simply a redone, classic, warm reddish-brown stain, we are overwhelmed by the quality of work, simplicity of the process and total transformation of our floors. From the initial visit until the end it was so simple, the floors look brand new and are beautiful. The color has been changed, a new stairway installed at their recommendation, and decades of wear and dark staining removed. The whole process and final result has exceeded our expectations on many levels. I highly recommend Aloine Flooring.
Price assessment: Reasonable price
Services: Floor refinishing, Wood floor sanding
Meghan O'Donnell2 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
They have been great to work with. On time, professional, keeps a clean worksite and did a great job on the floors. They worked with us on making sure the color matches what we used to have and we couldn’t be happier with their work. I would absolutely recommend them !
Joy Horn7 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
So Scott and Brandon came to our home to do the floor in our Great room. And it looks absolutely incredible. They were both so respectful so kind. Respected our home and there’s actually a threshold that I noticed when they were putting the second coat on and Scott very nicely clean that up and buffed it out for us. We will definitely be using you again for sure and we highly highly recommend you guys. Thanks for sprucing up our floors. They look brand new.
Dave FilanoLocal Guide · 19 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
The Alpine Flooring crew did an excellent job refinishing our hardwood floors. They matched the colors of the other areas beautifully. They pride themselves in high quality workmanship. They also did a very good job troubleshooting shooting some tricking areas. We would use them again for our flooring needs and would recommend them to everyone!
John Augustine6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
We just had our upstairs and stairway carpet replaced with oak flooring by Alpine and are thoroughly pleased with the overall quality of the installation, it is a beautiful job! It was a real pleasure having all the Alpine employees in our home, their instructions at the start of each work day was clear, each very respectful of our home and kept our home as clean as when they started the work. The finished job exceeded our expectations, especially our stairway. I wanted to thank Alpine’s talented team, namely Lucas and team with the installation of the floors, Vasyl, Shane, Sam, Andrew, Olgar, & Mike on the sanding and finishing (we really appreciated Vasyl spending time to get the stain matched to our hall), and Bohdan for his detailed stairway work. This is a hard working talented team, thank you for doing such a great job!
Price assessment: Reasonable price
Services: Wood floor installation
debbie baldino1 reviewiTotal number of Google reviews debbie has written across all businesses on Google Maps, not just this one.
My husband and I couldn’t be happier with the beautiful job Felix and Sam did refinishing our floors!
Felix and Sam were profession, respectful and incredibly accomodating. They patiently answered all my questions and made sure I was comfortable with every step of the process. They took great care in their work and it shows in how absolutely beautiful our floors look.
I highly recommend Alpine Flooring for all of your hardwood floor projects.
Thank you Sam and Felix, for a wonderful job!
