House cleaning service · South Lake Tahoe, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%92+13Replies to reviews 7%36+2.5Craft & service penalty98−0.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 67 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★72 Google reviews · 20 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Alpine Home Services 4.8 out of 5 based on 72 reviews, highlighting consistent punctuality, thorough cleaning, and effective communication for properties in South Lake Tahoe and Kirkwood. Clients frequently note the company's reliability during winter weather, attention to detail, and helpfulness with coordinating other home services. A recurring criticism involves no-call, no-show appointments that left customers in difficult situations. The owner replied to 11 percent of the available reviews.
Google rating: 4.8 out of 5 from 72 reviews (92% five-star).
Reviews on this page: 72 Google reviews (53 with written comments).
Owner responses: the business replied to 11% of reviews.
Most recent review: September 6, 2026.
Service: Commercial Cleaning Service serving South Lake Tahoe, California.
Data from Google, last updated November 10, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Alpine Home ServicesCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpine Home Services: 85/100 on this factor. Category median: 91.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpine Home Services: 77/100 on this factor. Category median: 89.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alpine Home Services: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpine Home Services: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpine Home Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpine Home Services: 36/100 on this factor. Category median: 61.D
36
Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.8of 5
5 stars6692%
4 stars23%
3 stars23%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
99%praise
Praise9799%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable480%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2222%
Quality & results2121%
Staff & attitude1616%
Would recommend1515%
Honesty & trust1313%
Communication77%
Price & value44%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The owner is well organized and promptly responds to any inquiries or requests.”
“We had a wonderful experience with Alpine Cleaning Services!”
“They were professional, reliable, thorough, and paid great attention to detail.”
“I would highly recommend Alpine Cleaning Services to anyone looking for dependable, high-quality house cleaning.”
“In spite of the frequent winter challenges of bad weather and roads, they consistently provide reliable and expert cleaning services.”
“Samantha was a great communicator and easy to work with even as we had some unexpected changes to scheduling due things on my end.”
“Alpine Services is punctual, flexible, reasonably priced, and very reliable.”
People customers mention
Kirkwood13 reviews
Samantha6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alpine Home Services for 2 kinds of job. Pick one to see what they paid and said.
Lisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a wonderful experience with Alpine Cleaning Services! They were professional, reliable, thorough, and paid great attention to detail. Our home looked and felt so clean when they were finished. It’s such a great feeling to come home to a beautifully cleaned house!
I would highly recommend Alpine Cleaning…
Reasonable priceStandard cleaning
Patti3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
We've been clients of Alpine Home Services for many years and have only great things to say about them. In spite of the frequent winter challenges of bad weather and roads, they consistently provide reliable and expert cleaning services. The owner is well organized and promptly responds to any inquiries or…
Yvonne10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Samantha and her team have been taking care of our home for years. They are reliable, trusted and highly recommended.
Reasonable priceStandard cleaningService not listed
Kathi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
I posted my review on the wrong site. I gave you five stars just to support your apparently great service. We might be calling you soon for service.
Mark9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Samantha of Alpine Home Services provided a long overdue cleaning of my ceiling fan which is 12 feet high on a beamed ceiling. She is very professional and always on time. She did a very complete job and it is finally clean and sparkling. I highly recommend Alpine Home Services.
AmyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love Samantha and her team- house always looks great and they are very attentive to details and letting me know any additional needs on the property.
We had a wonderful experience with Alpine Cleaning Services! They were professional, reliable, thorough, and paid great attention to detail. Our home looked and felt so clean when they were finished. It’s such a great feeling to come home to a beautifully cleaned house!
I would highly recommend Alpine Cleaning Services to anyone looking for dependable, high-quality house cleaning.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 2 months ago
Lisa, it’s so nice to hear how much you enjoyed coming home to a freshly cleaned house! We really appreciate your wonderful recommendation and are always here when you want your home to shine. Thanks for trusting Alpine Home Services with your space!
Dina Hackett1 reviewiTotal number of Google reviews Dina has written across all businesses on Google Maps, not just this one.
We've been clients of Alpine Home Services for many years and have only great things to say about them. In spite of the frequent winter challenges of bad weather and roads, they consistently provide reliable and expert cleaning services. The owner is well organized and promptly responds to any inquiries or requests. I appreciate their work and am happy to recommend them!
Price assessment: Reasonable price
Services: Standard cleaning
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you Patti! It’s a pleasure working with you
Yvonne Hall10 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
I posted my review on the wrong site. I gave you five stars just to support your apparently great service. We might be calling you soon for service.
Response from the owner · 10 months ago
Hello Kathi,
I'm not sure you have the right business. I don't believe I worked for you. Can you double check your info again. My name is Samantha Fried and I own Alpine Home Services in South Lake Tahoe, Ca.
Mark Palcanis9 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Samantha of Alpine Home Services provided a long overdue cleaning of my ceiling fan which is 12 feet high on a beamed ceiling. She is very professional and always on time. She did a very complete job and it is finally clean and sparkling. I highly recommend Alpine Home Services.
Response from the owner · a year ago
Thank you Mark, it was my pleasure
Amy TruesdaleLocal Guide · 17 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
I love Samantha and her team- house always looks great and they are very attentive to details and letting me know any additional needs on the property.
K HoltermanLocal Guide · 17 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Samantha is very conscientious, organized and always does as she promises. She is easy to work and communicate with. She is the only one we trust to help us maintain our ski house.
Cara PanebiancoLocal Guide · 67 reviewsiTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
AHS did an amazing job deep-cleaning our new home! We bought a 20 year old from the original owner who had lived in it full time and raised her kids in it. It had been well loved and lived in, so there was some serious deep cleaning needed especially in the kitchen and bathrooms. AHS made it as good as new and paid attention to the details. Samantha was a great communicator and easy to work with even as we had some unexpected changes to scheduling due things on my end.
