Clothing alteration service · Cincinnati, OH · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%93+13.2Replies to reviews 7%68+4.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 36 hemming servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
4.9★★★★★738 Google reviews · 21 photos
96%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for handling complex wedding dress alterations with speed, often completing work within two fittings or short notice. Reviews highlight the staff's attentiveness to detail, clear communication regarding pricing and adjustments, and a calm, professional atmosphere that puts brides at ease. However, some lower-rated experiences cite issues with missed deadlines, uncommunicated structural changes to garments, and difficulty resolving fit problems after initial pickups.
Google rating: 4.9 out of 5 from 738 reviews (96% five-star).
Reviews on this page: 738 Google reviews (660 with written comments, 73 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 20, 2026.
Service: Hemming Service serving Cincinnati, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other hemming services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Alterations By ToniHemming Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alterations By Toni: 97/100 on this factor. Category median: 82.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alterations By Toni: 95/100 on this factor. Category median: 84.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alterations By Toni: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alterations By Toni: 93/100 on this factor. Category median: 93.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alterations By Toni: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alterations By Toni: 68/100 on this factor. Category median: 46.B
68
Bar = this company · dark tick = category median.
Star ratings
738 Google reviews we collected
4.9of 5
5 stars71296%
4 stars101%
3 stars41%
2 stars41%
1 star81%
Praise vs complaints
Phrases our text analysis found in 660 written reviews
96%praise
Praise1,02896%
Complaints474%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26825%
Would recommend26625%
Quality & results26525%
Speed & response969%
Price & value636%
Honesty & trust636%
Communication545%
What customers talk about
We read 660 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you so much for all of your care and professionalism!”
“Refused to return calls, could not alter dress on schedule, sloppy craftsmanship (threads dangling, seams puckering), and rude customer service.”
“10/10 would recommend - I'll update with photos after my wedding!”
“I will never recommend this place for any sort of alterations to anyone.”
“They did an exceptional job with my dress on VERY short notice.”
“Still my dress did not fix perfect and I was unable to wear it to dance in.”
“Mojdeh did a fantastic job with my dress and was so efficient and helpful at each fitting”
“My dress was delayed coming in and they were able to finish everything with time to spare!”
“Not only was Alterations by Toni the most affordable, but they were the most caring and professional.”
“I did read that alterations there were a little pricey, but I wanted someone very good to be taking care of my dress so I didn't mind!”
“Her business is quiet, peaceful, beautiful, and I just knew I was in good hands and could relax and trust that this piece of my wedding was taken care of.”
“Mojdeh went above and beyond to ensure everything is perfect with the dress and took the time to explain all changes to me and my family.”
People customers mention
Mojdeh104 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alterations By Toni for 8 kinds of job. Pick one to see what they paid and said.
MirandaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I was only in the United States for 2 weeks, and they managed to help me within that time! Amazing! I called ahead of time to ask if it would be possible for my wedding dress to be altered within that time frame, and she assured me they would take care of me.. and they did! Thank you so much for all of your care and professionalism!
Katlyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They did an exceptional job with my dress on VERY short notice. 10/10 recommend!
Claudia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Absolutely wonderful experience overall! Everyone is wonderful and they take such great care of both you and your dress
Teresa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
the best alterations ever! amazing work in a really short time. so willing to help brides and love them throughout the whole process!
AlisaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I got quotes from 3 businesses for my wedding dress alterations. Not only was Alterations by Toni the most affordable, but they were the most caring and professional. Mojdeh tremendously exceeded my expectations: she was so thoughtful, thorough, and extremely skilled. But what stood out was how calm she made me…
Sidney2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Both my first and second wedding dress fitting were such a great experience. Mojdeh went above and beyond to ensure everything is perfect with the dress and took the time to explain all changes to me and my family. Her under bustle is so unique and she took the time to show my family how to do it. She is amazing!
I was only in the United States for 2 weeks, and they managed to help me within that time! Amazing! I called ahead of time to ask if it would be possible for my wedding dress to be altered within that time frame, and she assured me they would take care of me.. and they did! Thank you so much for all of your care and professionalism!
Response from the owner · 6 days ago
Dear Miranda,
I appreciate you for sharing your lovely experience,
It’s our pleasure,
You deserve the best.
Thanks for choosing us.
Thanks
Mojdeh
Katlyn Patton2 reviewsiTotal number of Google reviews Katlyn has written across all businesses on Google Maps, not just this one.
I got quotes from 3 businesses for my wedding dress alterations. Not only was Alterations by Toni the most affordable, but they were the most caring and professional. Mojdeh tremendously exceeded my expectations: she was so thoughtful, thorough, and extremely skilled. But what stood out was how calm she made me feel. Her business is quiet, peaceful, beautiful, and I just knew I was in good hands and could relax and trust that this piece of my wedding was taken care of. Not to mention, the alterations were stunning. My dress was flawless and she made sure I looked perfect on my wedding day. I cannot recommend this business enough.
Response from the owner · a week ago
Dear Alisa,
You look stunning.
Thanks for sharing your wonderful moments with us.
I appreciate you for your amazing feedback.
It’s our pleasure.
With the best wishes,
Mojdeh
Sidney Parks2 reviewsiTotal number of Google reviews Sidney has written across all businesses on Google Maps, not just this one.
Both my first and second wedding dress fitting were such a great experience. Mojdeh went above and beyond to ensure everything is perfect with the dress and took the time to explain all changes to me and my family. Her under bustle is so unique and she took the time to show my family how to do it. She is amazing!
Response from the owner · 3 weeks ago
Dear Sidney
It’s our pleasure.
Thanks for choosing us and thanks for sharing your wonderful feedback.
With the best wishes,
Mojdeh
Delilah H.12 reviewsiTotal number of Google reviews Delilah has written across all businesses on Google Maps, not just this one.
10000 stars!!! Everyone is beyond amazing. They're work was stunning. I couldn't recommend enough! She made my dream wedding dress. She made it fit like a glove! They're amazing! 🥰🥰🥰🥰
Response from the owner · 3 weeks ago
Dear Delilah,
Thanks for choosing us,
It’s our pleasure to be a part of your wedding day.
You deserve the best.
With the best wishes,
Mojdeh
Lacey White3 reviewsiTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
