Medical Center · Carbondale, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 18 cryotherapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★205 Google reviews · 3 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Alternative Health Care and Wellness Center at a glance
Google reviewers rate this medical center five stars based on two hundred and five reviews, noting that the owner responded to ninety-one percent of feedback. Patients frequently describe chiropractic adjustments, acupuncture, massage therapy, and physical therapy as effective for chronic pain, neck stiffness, and mobility issues. Recurring themes include professional communication, a welcoming atmosphere, and personalized care that helps patients manage conditions like sciatica and inflammation. The single one-star review provides no specific details to identify a common criticism.
Google rating: 5.0 out of 5 from 205 reviews (100% five-star).
Reviews on this page: 205 Google reviews (148 with written comments).
Owner responses: the business replied to 91% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyCryotherapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alternative Health Care and Wellness Center: 99/100 on this factor. Category median: 85.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alternative Health Care and Wellness Center: 97/100 on this factor. Category median: 80.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alternative Health Care and Wellness Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
205 Google reviews we collected
5.0of 5
5 stars204100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 148 written reviews
97%praise
Praise14197%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7250%
Would recommend2819%
Quality & results2014%
Speed & response107%
Communication75%
Honesty & trust64%
Price & value21%
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super caring and knowledgeable staff with full chiropractic care, acupuncture and massage therapy.”
“Powers are great as well so is the whole staff, definitely recommend”
“Great service, they really take care of you there.”
“Worst”
“I left a little skeptical to be honest, but the next day with little to no pain was proof enough for me”
“Power listen to my issues and explained to me what was making my issues hurt.”
“The level of service here is outstanding, and you can tell they genuinely care about their patients.”
“The first intake takes awhile and appointments can be lengthy but it’s all worth it.”
People customers mention
Baxter57 reviews
Power5 reviews
Angela4 reviews
Chiropractic3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MManilyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have chronic pain, fatigue and inflammation. I been having headaches and migraines for years. Got an X-ray done and immediately Dr. Angela Baxter knew why I been having them. I never knew my body was crooked, my body parts was very tensed, and my spine and neck was causing a lot of problems for me. It made a lot…
MMANILocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thankful veteran. Happy there is a massage sessions and we can attend Saturdays. Dr. Angela Baxter is so nice and very knowledgeable. She knows what she’s doing. She cracked my neck and released a lot of pressure and tension I cried afterwards and some of my headaches and migraines gone but I just started and they…
CChristina9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Super caring and knowledgeable staff with full chiropractic care, acupuncture and massage therapy. If it weren't for the care I get here I wouldn't be able to walk on my own. They will even do adjustments and treatments for your dog when needed! Love everyone here!!
PPaulette2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Dr Angela Baxter and her staff are the absolute best. They are extremely competent , considerate and available!
My husband and I ate both in our 80s and have many different specialists but Dr Baxter has done amazingly great on helping us get back to living our lives! There is no place better than alternative health csre Herrin Il!
RRonald11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
BEST , family atmosphere, Dr. Baxter makes sure you keep healthy, services are person centered, always feel 💯 better. Thank you for all you do!!
Dd1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Dr. Baxter knows her field. I was having severe lower back pain plus my sciatica was giving me quit a bit of pain. Dr. Baxter has given me relief in these areas. The therapist awesome too.
I have chronic pain, fatigue and inflammation. I been having headaches and migraines for years. Got an X-ray done and immediately Dr. Angela Baxter knew why I been having them. I never knew my body was crooked, my body parts was very tensed, and my spine and neck was causing a lot of problems for me. It made a lot of sense. She cracked my neck and I cried I felt instantly better and relieved. I liked the ultrasound, the massage, acupuncture, everything they do every time I go. They accept VA I’m so happy I can come to this place. The staff is very friendly and helpful.
M
MANILocal Guide · 15 reviewsiTotal number of Google reviews MANI has written across all businesses on Google Maps, not just this one.
Thankful veteran. Happy there is a massage sessions and we can attend Saturdays. Dr. Angela Baxter is so nice and very knowledgeable. She knows what she’s doing. She cracked my neck and released a lot of pressure and tension I cried afterwards and some of my headaches and migraines gone but I just started and they do acupuncture too it’s like one stop place. Makes it very easy and convenient. The first intake takes awhile and appointments can be lengthy but it’s all worth it. Magnesium helps too they have it there to buy.
B
Bill Dozier3 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Super caring and knowledgeable staff with full chiropractic care, acupuncture and massage therapy. If it weren't for the care I get here I wouldn't be able to walk on my own. They will even do adjustments and treatments for your dog when needed! Love everyone here!!
Response from the owner · 2 years ago
Thank you for your kind words! We're passionate about helping all members of the family, two-legged and four-legged alike, live their best lives.
R
Reagan6 reviewsiTotal number of Google reviews Reagan has written across all businesses on Google Maps, not just this one.
Dr Angela Baxter and her staff are the absolute best. They are extremely competent , considerate and available!
My husband and I ate both in our 80s and have many different specialists but Dr Baxter has done amazingly great on helping us get back to living our lives! There is no place better than alternative health csre Herrin Il!
M
Marsha Russell10 reviewsiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Dr. Baxter knows her field. I was having severe lower back pain plus my sciatica was giving me quit a bit of pain. Dr. Baxter has given me relief in these areas. The therapist awesome too.
