Physical therapy clinic · Carbondale, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%87+26.8Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 18 cryotherapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 71%
4.9★★★★★35 Google reviews · 10 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Athletico Physical Therapy - Carbondale at a glance
Google reviewers rate Athletico Physical Therapy in Carbondale 4.9 out of 5 based on 35 reviews, with the owner responding to 71% of them. Customers frequently highlight the staff's friendliness, professional communication, and helpfulness with insurance questions. Many describe successful outcomes for various conditions through personalized treatment plans, home exercises, and hands-on techniques. One criticism notes a high patient-to-therapist ratio that limited individual attention and autonomy for therapy aides.
Google rating: 4.9 out of 5 from 35 reviews (97% five-star).
Reviews on this page: 35 Google reviews (34 with written comments, 1 with photos).
Owner responses: the business replied to 71% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyCryotherapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Athletico Physical Therapy - Carbondale: 94/100 on this factor. Category median: 85.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Athletico Physical Therapy - Carbondale: 87/100 on this factor. Category median: 80.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Athletico Physical Therapy - Carbondale: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.9of 5
5 stars3497%
4 stars00%
3 stars00%
2 stars13%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
98%praise
Praise4998%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2550%
Would recommend1122%
Quality & results612%
Price & value48%
Honesty & trust24%
Speed & response12%
Communication12%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kudos to these professionals who deliver, day in and day out and always with a smile and a kind word, excellent care for us in Carbondale!”
“I highly recommend Athletico over any other rehab facilities in the area.”
“I worked mostly with Jessica and Bridget, and they did an excellent job interpreting where my pain originated while they "fixed" me.”
“They are affordable and and make me feel very welcomed.”
“Honestly, the pain prior to my back surgery was unbearable so they provided therapy which made me comfortable.”
“…o for my second knee replacement physical therapy because i felt they listened to me and were all in on getting me to where i need to be.…”
People customers mention
Jessica6 reviews
Bridget5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPatricia11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Such personable and knowledgeable therapists! It felt like a community of support! What I learned about my knee was invaluable. I highly recommend this group!
JJammie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The staff are like family even only after a short time of receiving treatments from them. I was in constant pain. The treatments here have allowed me to be pain free after only 2 months of starting treatments. They are affordable and and make me feel very welcomed. I love this place.🫡
KKaren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had an excellent experience. My tennis elbow and shoulder pain was eliminated. It helped doing the exercises at home.I highly recommend Athletico over any other rehab facilities in the area.
CCinziaLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I highly recommend this place. For years I had a TMJ problem and was skeptical of ever solving it. I was wrong: Jessica and Bridgett put in place a therapeutic plan that worked so well! After two months of physical therapy with them, I can now say that my problems have been resolved and I feel so much better. From…
DDennis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I have used ATHLETICO @ Carbondale on 3 separate occasions with great success. I can confidently recommend their staff for you needs.
CCassandra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I can’t recommend Athletico enough! Firstly, their staff is incredible. From the front desk to the physical therapists, they are all incredibly kind and welcoming. Especially Jessica and Bridgett. They have made a tremendous difference in my recovery and got my life back on track. If you are in need of physical…
Such personable and knowledgeable therapists! It felt like a community of support! What I learned about my knee was invaluable. I highly recommend this group!
Response from the owner · a month ago
Patricia, thank you for your wonderful feedback! We're happy to hear that you found our therapists both personable and knowledgeable. It's great to know that you felt supported by our community and that the information you gained about your knee was invaluable. Your recommendation means a lot to us at Athletico Physical Therapy - Carbondale.
J
Jammie Crumpton6 reviewsiTotal number of Google reviews Jammie has written across all businesses on Google Maps, not just this one.
The staff are like family even only after a short time of receiving treatments from them. I was in constant pain. The treatments here have allowed me to be pain free after only 2 months of starting treatments. They are affordable and and make me feel very welcomed. I love this place.🫡
Response from the owner · 2 months ago
Jammie, we're so happy to hear that you feel like part of the family at Athletico Physical Therapy - Carbondale. It's wonderful to know that our treatments have helped you become pain-free in just two months. We strive to provide affordable care and a welcoming environment, and your feedback reassures us that we're achieving that goal. Thank you for sharing your experience and for your kind words.
K
Karen Hand2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I had an excellent experience. My tennis elbow and shoulder pain was eliminated. It helped doing the exercises at home.I highly recommend Athletico over any other rehab facilities in the area.
Response from the owner · 7 months ago
Thank you for taking the time to leave us this positive review!
C
Cinzia PadovaniLocal Guide · 40 reviewsiTotal number of Google reviews Cinzia has written across all businesses on Google Maps, not just this one.
I highly recommend this place. For years I had a TMJ problem and was skeptical of ever solving it. I was wrong: Jessica and Bridgett put in place a therapeutic plan that worked so well! After two months of physical therapy with them, I can now say that my problems have been resolved and I feel so much better. From the dry needling, to the manipulations and adjustments, to the home program (feasible rather than overwhelming), my neck and jaw pain are a thing of the past.
I travel often and live in different and more urban areas, and I can attest that the Athletico PT team is way better than many others I have visited! Kudos to these professionals who deliver, day in and day out and always with a smile and a kind word, excellent care for us in Carbondale!
Response from the owner · 9 months ago
Thank you for the positive review!
D
Dennis Smith5 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
I can’t recommend Athletico enough! Firstly, their staff is incredible. From the front desk to the physical therapists, they are all incredibly kind and welcoming. Especially Jessica and Bridgett. They have made a tremendous difference in my recovery and got my life back on track. If you are in need of physical therapy, look no further. You will not regret it!
Response from the owner · 11 months ago
Cassandra, we're delighted to hear about your positive experience at Athletico - Carbondale! It's wonderful to know that Jessica and Bridgett played such a significant role in your recovery. Thank you for your kind words and recommendation!
P
Peggy Wilken1 reviewiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
This is a wonderful place to go to get healed. It is clean, professional and the staff is well trained. I want to thank everyone at Carbondale Athletico for helping me get well especially Isaac and Bridget. Thank you.
Response from the owner · a year ago
Peggy, we're happy to hear about your positive experience at Athletico Carbondale. It's fantastic to know that Isaac, Bridget, and the rest of our team could assist you in your healing journey. Thank you for your kind words!
M
Mikey Bushkin6 reviewsiTotal number of Google reviews Mikey has written across all businesses on Google Maps, not just this one.
For twenty years, I've dealt with chronic debilitating pain. I was repressing it until my body stopped working.
This practice has given me a 30% increase in mobility and a 5% reduction in pain.
These clinicians prioritize every patent.
They will educate you on your condition and motivate you to recover.
When you'll settle for silver These talented professionals deliver gold.
We are now several weeks into the epic improvement this institution has granted me.
I now have an increased 37%mobility and a solid point reduction in my overall pain.
Just do the homework they give...
... what else ya doing?
Update: about two months in with 75% mobility and nearly half HALF! the pain!
This clinic works.
Siu outpatient will chafe you 100$ copay and 5-7 hundred billing.
Athletico is not only effective it's affordable (125$) no insurance.
Measurable results and cheaper than the competition.
These are the ones.
All the staff are experts in their field and that includes the pa and reseception.
If I could give six stars I would.
Edit/update: I am now at a pain level 2 spiking to 5, and simple ibuprofen gets me to stable 1.
I invested and surely, athletico has vested.
Every dime is well spent here and the knowledge you take with you will serve your life.
These people are so good you cannot tell the student interns from second rn/pn.
And the support staff. Fantastic: Rebecca will make every logistical step understanding and a breeze.
They have given me my life and pride back.
Update: u am now at a consistent pain level of 1, which is ambient pain from my age. With ibuprofen, I have experienced days without any pain. I'm absolutely continuing to see them for stamina range and strength. It's simply amazing.
Never in my life did I think this was possible.
Response from the owner · a year ago
Mikey, we are absolutely thrilled to hear about the incredible progress you have made during your time with Athletico Carbondale. It brings us joy to know that our dedicated clinicians have played a significant role in enhancing your mobility and effectively reducing your pain. Your journey is truly inspiring, and we are grateful that you chose to share it with us. Thank you for placing your trust in our team for your care; it means the world to us! We look forward to continuing to support you on your path to recovery and well-being.
J
Jonathan DeWittLocal Guide · 78 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
I love the entire Athletico/Pivot group and am so very thankful for each and every one of the staff there.
I’ve been going for 2.5 years due to a work injury and they have helped me tremendously. Honestly, the pain prior to my back surgery was unbearable so they provided therapy which made me comfortable. After surgery I was able to feel 95% better and because of their treatment plan I was able to walk pretty decently again.
Everyone is so helpful and friendly and I feel like I’m visiting friends at every visit. I primarily work with Karli, who has the best sense of humor but also love working with Mike, Phil, Callie, Destinee, Emma, Jake and the wonderful receptionists that get your appointments and paperwork straight.
I’ve been to a few other facilities for PT and they were just OK but I highly recommend Athletico for your PT needs. You won’t go wrong!
Response from the owner · a year ago
Dee, we are absolutely thrilled to hear about your incredibly positive experience with Athletico - Carbondale! It brings us immense joy to know that our dedicated team, particularly Karli, Mike, Phil, Callie, Destinee, Emma, Jake, and our wonderful receptionists, have played such a significant role in supporting you throughout your recovery journey. Your heartfelt recommendation means the world to us, and we are truly grateful to have you as a valued member of our community. Thank you for sharing your story and for trusting us with your care!
