Furniture store · Raleigh, NC · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%88+24.8Replies to reviews 8%40+3.3Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 40 furniture storesiPosition by Experts Score among all companies we track in this category. · better than 82%
4.8★★★★★392 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the store's knowledgeable staff and design consultants who assist with selecting furniture, upholstery, and color coordination. Positive reviews note punctual delivery, attentive service, and a wide selection of contemporary pieces, including recliners and sofas. However, lower-rated feedback cites high pricing, perceived lack of value, and instances of poor customer service, including rude interactions and unresolved issues with damaged furniture or warranty claims.
Google rating: 4.8 out of 5 from 392 reviews (90% five-star).
Reviews on this page: 392 Google reviews (321 with written comments, 15 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 23, 2026.
Service: Furniture Store serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other furniture stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Ambiente Modern FurnitureFurniture Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ambiente Modern Furniture: 92/100 on this factor. Category median: 85.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ambiente Modern Furniture: 88/100 on this factor. Category median: 82.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ambiente Modern Furniture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ambiente Modern Furniture: 40/100 on this factor. Category median: 49.C
40
Bar = this company · dark tick = category median.
Star ratings
392 Google reviews we collected
4.8of 5
5 stars35390%
4 stars256%
3 stars21%
2 stars21%
1 star103%
Praise vs complaints
Phrases our text analysis found in 321 written reviews
96%praise
Praise41596%
Complaints164%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17741%
Quality & results7417%
Would recommend6114%
Communication399%
Speed & response379%
Price & value338%
Honesty & trust102%
What customers talk about
We read 321 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Valerie was extremely helpful in assisting in the design of our dining chairs and pool house chairs.”
“…a very polite way i was interested in it too, she replies in a very Rude way and walks away while i was still talking to her {I understand first co…”
“What a wonderful experience, and I will certainly return for future purchases”
“We bought a couch and it arrived with damaged legs- paint chipping off and the color was not right.”
“Highly recommend Ambiente for all your furniture needs!”
“We shared our vision with her and she patiently listened and helped us decide on the best color and style to compliment our living room.”
“The chair arrived in about half the predicted time and the delivery men called within 30 minutes of arrival, were punctual, and had things set up in no time.”
“The pricing is fair for the quality you’re getting, and the sales make it even better.”
“Sure it’s a little pricey, but the quality of the brands they carry is top tier.”
“He was patient, not pushy at all, and genuinely interested in matching us with the right chair.”
People customers mention
Beth27 reviews
Zahraa23 reviews
Stressless16 reviews
Long13 reviews
Cox12 reviews
Roger11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dwight3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
As soon as we walked into the store Zahraa gave us a warm welcome. We shared our vision with her and she patiently listened and helped us decide on the best color and style to compliment our living room. Needless to say we absolutely love our decision! Zahraa also worked hard to accommodate our requested delivery date. She’s a great designer!
Larry10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Wonderful experience from start to finish. Great selection and knowledgeable staff. Zahraa was very patient with all of my questions and offered her expertise in helping me to find just the right size sofa and the right upholstery material for my applications. The delivery was fast, clean, and first rate. Highly recommended!
John3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Zahraa is a fantastic design consultant and the quality of the furniture at Ambiente is definitely the best in the triangle. What a wonderful experience, and I will certainly return for future purchases
Jim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I purchased a Fjord recliner from Ambiente.
The sales person, Lynn was very helpful. She explained the different types recliners Ambiente carries. Overall, I felt they had a great assortment of choices.
Elizabeth2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience. We are repeat buyers. We went in looking for a perfect recliner prior to shoulder surgery. Beth showed us a variety of recliners and the ones that would work best for right shoulder replacements. We placed our order. The chair arrived in about half the predicted time and the delivery men called…
SunshineLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Lynn was amazing! I was looking for a sleeper sofa, and she let me sit on, open, and lay on multiple sofas in the showroom. That helped me decide on the size, the type of mattress, and the decision to go with leather. She had big swatches to help me select the color and type of leather. She entered all of the…
As soon as we walked into the store Zahraa gave us a warm welcome. We shared our vision with her and she patiently listened and helped us decide on the best color and style to compliment our living room. Needless to say we absolutely love our decision! Zahraa also worked hard to accommodate our requested delivery date. She’s a great designer!
Response from the owner · 2 days ago
Thank you, Dwight, for your kind words! We're so glad to hear that Zahraa made your experience enjoyable and helped you find the perfect color and style for your living room. It's wonderful to know you love your decision! We appreciate your feedback.
Larry Johnson10 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Wonderful experience from start to finish. Great selection and knowledgeable staff. Zahraa was very patient with all of my questions and offered her expertise in helping me to find just the right size sofa and the right upholstery material for my applications. The delivery was fast, clean, and first rate. Highly recommended!
Response from the owner · 2 days ago
Thank you, Larry! We're glad to hear you had a wonderful experience and that Zahraa was able to assist you with your sofa selection. Your recommendation means a lot to us!
John Schanbacher3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Zahraa is a fantastic design consultant and the quality of the furniture at Ambiente is definitely the best in the triangle. What a wonderful experience, and I will certainly return for future purchases
Response from the owner · 2 days ago
Thank you, John! We're glad you had a wonderful experience with Zahraa and appreciate your kind words about our furniture quality. We look forward to seeing you again for your future purchases!
Luis A.13 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
I purchased a Fjord recliner from Ambiente.
The sales person, Lynn was very helpful. She explained the different types recliners Ambiente carries. Overall, I felt they had a great assortment of choices.
Response from the owner · 4 days ago
Thank you, Jim! We're glad to hear that Lynn was helpful in guiding you through our selection of recliners. We appreciate your feedback and hope you enjoy your Fjord recliner!
Ed LoganLocal Guide · 29 reviewsiTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Great experience. We are repeat buyers. We went in looking for a perfect recliner prior to shoulder surgery. Beth showed us a variety of recliners and the ones that would work best for right shoulder replacements. We placed our order. The chair arrived in about half the predicted time and the delivery men called within 30 minutes of arrival, were punctual, and had things set up in no time. We will be returning as we retire some well used pieces of furniture.
Response from the owner · 4 days ago
Thank you, Elizabeth! We appreciate your loyalty and are glad to hear that Beth was able to help you find the perfect recliner. It's great to know that your delivery experience was smooth as well. We look forward to seeing you again as you update your furniture!
Sunshine MooreLocal Guide · 30 reviewsiTotal number of Google reviews Sunshine has written across all businesses on Google Maps, not just this one.
Lynn was amazing! I was looking for a sleeper sofa, and she let me sit on, open, and lay on multiple sofas in the showroom. That helped me decide on the size, the type of mattress, and the decision to go with leather. She had big swatches to help me select the color and type of leather. She entered all of the information and processed the order. It was a great experience!
Update: The custom sleeper sofa was delivered by two very capable men who set it up and made sure I was able to put it in "bed" mode and then back to ""sofa" mode (which was easy for me to do). It is beautiful and very well made!
Response from the owner · Edited a week ago
Thank you, Sunshine! We're so glad to hear that Lynn provided you with such a helpful and enjoyable experience while choosing your sleeper sofa. Your satisfaction means a lot to us! UPDATE: Hi Sunshine- thank you for the update! We're so very pleased that you've had such a great experience with us.
Debbie Turuc6 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Valerie was extremely helpful in assisting in the design of our dining chairs and pool house chairs. Highly recommend Ambiente for all your furniture needs!
Response from the owner · 2 days ago
Thank you, Debbie! We appreciate your kind words and are glad Valerie could assist you with your dining and pool house chairs. Your recommendation means a lot to us!
Jim and Lisbeth ZimmermanLocal Guide · 4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Great selection of contemporary furniture. Knowledgable staff providing excellent advice and guidance to prospective customers. Our advisor -- Zahraa -- was particularly helpful with our purchase!
Response from the owner · 2 weeks ago
Thank you, Jim! We're glad you enjoyed our selection and found our staff, especially Zahraa, to be helpful. We appreciate that you took the time to share your experience with us. We look forward to seeing you again!
