Air conditioning repair service · Rockledge, FL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty81−1.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 42%
4.8★★★★★1,168 Google reviews · 24 photos
92%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$264typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate American Air, Plumbing & Electric 4.8 out of 5 based on 1,168 reviews, with the owner responding to 87% of feedback. Customers frequently praise technicians for punctuality, professional communication, and transparent pricing during AC repairs and maintenance. Recurring positive themes include quick response times and thorough diagnostics. However, some low-star reviews cite instances of perceived upselling, missed appointments due to high demand, and concerns about driver safety or discriminatory treatment.
Google rating: 4.8 out of 5 from 1,168 reviews (92% five-star).
Reviews on this page: 1,168 Google reviews (934 with written comments, 18 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 24, 2026.
Service: Septic Tank Service serving Rockledge, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companySeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Air, Plumbing & Electric: 86/100 on this factor. Category median: 91.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Air, Plumbing & Electric: 79/100 on this factor. Category median: 87.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Air, Plumbing & Electric: 81/100 on this factor. Category median: 95.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Air, Plumbing & Electric: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Air, Plumbing & Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Air, Plumbing & Electric: 82/100 on this factor. Category median: 72.A
82
Bar = this company · dark tick = category median.
Star ratings
1,168 Google reviews we collected
4.8of 5
5 stars1,08092%
4 stars303%
3 stars91%
2 stars111%
1 star383%
Praise vs complaints
Phrases our text analysis found in 934 written reviews
96%praise
Praise1,73496%
Complaints684%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price10933%
Reasonable19859%
Overpriced93%
Not sure196%
$264-38% vs typical septic tank services
Middle half of what 266 customers paid ($83–$567) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude53029%
Speed & response40923%
Quality & results33719%
Would recommend19111%
Communication1368%
Price & value1247%
Honesty & trust754%
What customers talk about
We read 934 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both Chris and Sky were fantastic and extremely funny and professional.”
“I asked for a manager because of the way he treated me, he lied about what he said to me and he literally hung up on me.”
“I wad able to receive same day diagnostic service call ( not a after hours call).”
“Jordan and Hayden were very unprofessional and very slow the job was not that big atleast in my eyes and they were at my house very late at night whic…”
“We asked about their platinum program Mark was thorough in his explanation and covering all the benefits sounded like a great addition for our older A…”
“Then we get to the owners… what an awful group of people.”
“I definitely recommend American Air, Plumbing, and Electric.”
“Until then, I would recommend others explore alternative HVAC companies that can better honor their commitments and treat customers with respect.”
“Gideon, was absolutely amazing, extremely knowledgeable and professional answered all of our questions.”
“Also, which I thought was a good value in case you have any other issues.”
“The salesmen then tried to sell way overpriced unit and because “sounds like you need ac as soon as possible because of your medical condition, you ca…”
“Please don't go elsewhere this is the best company throughout Florida that's reliable and professional.”
“They did not want to honor it and blatantly lied by telling me the warranty company would not transfer it to my name.”
People customers mention
Heat41 reviews
Anthony20 reviews
Tech13 reviews
Brandon13 reviews
Bill13 reviews
Mike11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Air, Plumbing & Electric for 8 kinds of job. Pick one to see what they paid and said.
Jack4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bill quickly diagnosed the problem and had our AC up and running within an hour.
Paid $400–600Reasonable priceHVAC system repair
Michelle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My air conditioner had several things wrong and Brandon took care of it. He knew what he was doing and handled it perfectly. He explained all the questions I had and there was no surprise amount to be paid every thing was told to me on the cost upfront.
Paid $600–800Reasonable priceA/C system repair
Charlene13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
The technician was very polite and nice and cleaned out what needed to be cleaned out. Did some kind of repair that was under warranty. He was very nice. Did a good job very satisfied.
Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance
Barbara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Came home at 5 pm today to a hot house. Called American Air & Heat and a service person was at our door within the hour. Anthony was nice, knowledgeable, and gave us options to repair the ac. The ac was fixed shortly thereafter and I’m enjoying the cool air! Thank you, Anthony!
Paid $200–400Reasonable priceHVAC system repair
judy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Omg I had the most awesome experience with this company my AC went out when we had that bad storm and I thought my goose was cooked until I met ANTHONY SUCHOCKI he imedietly put my mind at ease he fix my AC checked everything and went step by step with me reassuring me that everything was alright I loved having him…
Paid $1–200Great priceHVAC system repair
Linda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We’ve been customers of American Air and Heat for over 15 years and we constantly receive excellent service by friendly and knowledgeable technicians. The latest example of their awesome service was calling on a Sunday morning of a long holiday weekend and was able to get a quick appointment that morning
Anthony…
Your Tech, Brandon was great. He was personable and very knowledgeable. Great guy. If all your employees are like Brandon, your company is in great hands.thank you Brandon
Price assessment: Great price
Services: HVAC system repair
Response from the owner · a week ago
Ryan, thank you so much for your wonderful review and for choosing American Air, Plumbing & Electric for your HVAC repair! We're thrilled to hear that Brandon provided knowledgeable, personable, and professional service. We take great pride in our team, and your kind words about Brandon and our company mean a lot to us. We'll be sure to share your compliments with him! Thank you for trusting our locally owned Brevard County team, proudly serving the community since 1942. We look forward to helping you with any future air conditioning, plumbing, or electrical needs!
Michelle RuzowskiLocal Guide · 20 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Both Chris and Sky were fantastic and extremely funny and professional.
Price assessment: Not sure
Price: $2,000+
Positive: Professionalism
Services: Outdoor plumbing system repair
Response from the owner · a week ago
Michelle, thank you so much for your wonderful review and for choosing American Air, Plumbing & Electric for your outdoor plumbing repair! We're thrilled to hear that Chris and Sky provided professional service while bringing a little humor to the experience! We believe great customer service should leave you with a smile, and we're glad our team delivered. We'll be sure to share your kind words with both of them! Thank you for trusting our locally owned Brevard County plumbing team, proudly serving our community since 1942. We're always here whenever you need HVAC, plumbing, or electrical services!
Cathy Covel4 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Great response from American Air, Plumbing, & Electric In Rockledge. My A/C quit cooling and I called in the afternoon was able to talk directly to someone in the office without having to leave a voice mail. I wad able to receive same day diagnostic service call ( not a after hours call). Short window technician notified us when they were on their way and on his arrival. Mike performed a diagnostic on our system and gave us several opportunities along with estimates. No high pressure sales. The part we needed was available for an return appointment the following morning and credited the diagnostic fee. Mark Wallace arrived the next morning Mark was very professional and friendly. He installed the motor and required parts to increase A/C efficiency and tested the system. We asked about their platinum program Mark was thorough in his explanation and covering all the benefits sounded like a great addition for our older A/C system and comes with plumbing and electrical benefits as well. Great technicians representing your company!
Services: A/C system repair, A/C preventive maintenance
Response from the owner · 3 weeks ago
Thank you so much for sharing your experience with American Air, Plumbing & Electric! We’re glad our team was able to provide same-day AC diagnostic service and get you scheduled quickly for the repair. It’s great to hear that Mike thoroughly diagnosed your HVAC system, explained your options without any pressure, and that Mark Wallace returned the next morning to professionally complete the AC motor repair and efficiency improvements.
We also appreciate you choosing our Platinum Pledge maintenance program for your home. Keeping an older HVAC system properly maintained can make a big difference, and we’re happy Mark took the time to explain the HVAC, plumbing, and electrical benefits included with the program.
Thank you for trusting American Air, Plumbing & Electric for your AC repair and preventive HVAC maintenance in Rockledge, FL. We’ll be here whenever you need us! ⭐️⭐️⭐️⭐️⭐️
Whitney P.1 reviewiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
Stay as far away from this company, especially if you are a woman and/or have a disability. They are highly discriminatory and preying on the vulnerable. I was told they could fix my ac and then the tech was going to the warehouse to get the part. A few hours later, he returned with a salesman. As a female alone, I was on the phone (I also was not even speaking to the person on the phone they were simply just there as added protection) the tech left but was still outside my house. I was then alone in my house with a man. He then told me to get off my phone so we could speak. I immediately was uncomfortable, you do not tell a woman alone to get off their phone unless you are going to harm them or you know your sales tactics should really be reconsidered…. To say the least. As a woman, you do not disagree in fear of what will come next if you don’t agree. The salesmen then tried to sell way overpriced unit and because “sounds like you need ac as soon as possible because of your medical condition, you can have ac tomorrow if you buy a new unit” this is because my health condition was disclosed, so he was using that as a way to sell me too. He then called me the next day with a price to fix my unit. I had already had it fixed at half the price he quoted me. I asked for a manager because of the way he treated me, he lied about what he said to me and he literally hung up on me.
Then we get to the owners… what an awful group of people. He defended the salesmen, trying to say he must have been off that day or having a rough day. So it’s ok because they are having a rough day? No you shouldn’t be at work if you can’t treat people with decency.
Then I said to the owner that it’s legit discrimination and abuse to the disabled. He replied by saying they are apart of charities for the disabled. Sorry, that’s marketing and the ability to say they support disabled veterans. Also tax breaks. Absolutely disgusting!!!! Even the owners treated me like I was stupid.
There is video of this also. The owner never even asked to see the video… why? Because he knew, this is how their people are trained. Please stay away!!!!
I will simply add this edit to respond. First, yes they did refund me $90 for the visit. Which I did not ask for(even said that on the phone, I’m not money driven…) my problem with them all along is discrimination, but they use the refund as defense for my argument numerous times over multiple days. Honestly making it worthless at this point. Plus it’s $90, they should have added that amount since it’s so insignificant to me, all I wanted was my ac to be fixed. But they like to make it seem like they did me a great favor by refunding me… $90. In reality all they did was cause me great distress. They said they send information regarding the”team” that comes to my house. They only sent the information regarding the tech, not the salesmen. I had no idea a salesmen was coming to my house at all. I would have said no thanks. I will say in this comment I asked the owner that they should simply call when they don’t have a part, no need to come back to a house with a salesmen on a Sunday… then tell the person to get off their phone by a strange man you weren’t even expecting.
Did I curse? Not going to lie, yes I did. I have no need to lie. Why would I anyways? Who wouldn’t when they are being discriminated against and who knows how many more people have been taken advantage of by this company. That is enough to infuriate most people. They also NEVER asked to see the video. In fact they said to me “what do we have to do to make sure that video doesn’t get online because it will ruin our company”… they knew. They are simply defending their horrible and disgusting tactics and defending their predatory behavior in the response to me.
Please stay away from these people!!!!
Yes guys. I saw you replied to me with lies but then deleted after my response to it… shady shady shady.
Response from the owner · a month ago
We are genuinely sorry that this interaction left you feeling uncomfortable or unheard. That is never the experience we want anyone to have in their home.
For clarity, our representative understood that you were on a phone call and stated that he would speak with you once your call was finished. His intention was to be polite and avoid interrupting—not to isolate you or remove a source of support. Customers are sent identifying information and a photo before our team arrives, and our employees undergo background checks.
Our representative did not use your medical condition as a sales tactic. After you explained that restoring your air conditioning was urgent, he provided the available repair and replacement options and explained how quickly each option could be completed.
Management has apologized multiple times, issued a full refund, and repeatedly requested the referenced video so we could fully investigate your concerns. To date, we have not received it. During subsequent calls, our employees were subjected to repeated profanity, shouting, and threats to damage our business. Despite this, we continued attempting to address the situation professionally.
We take concerns involving safety, discrimination, and employee conduct seriously. Our understanding of this interaction differs significantly from what has been described, but we remain willing to review the video if it is provided. Having issued a refund and made multiple good-faith attempts to resolve this matter, we consider our response complete.
Suni Clark8 reviewsiTotal number of Google reviews Suni has written across all businesses on Google Maps, not just this one.
Very professional. Thoroughly checked unit inside and out.
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · Edited a month ago
Thank you, Suni! We’re glad you received professional, thorough HVAC maintenance at a reasonable price. Our technicians take pride in carefully inspecting both the indoor and outdoor equipment to help keep your air-conditioning system running reliably. We truly appreciate your five-star review and your trust in American Air, Plumbing & Electric!
Carlos Magriz3 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Carlos, thank you for the 5-star rating! ⭐⭐⭐⭐⭐ Professional service is something we take seriously, so we’re happy to hear our technician made a great impression. We appreciate you choosing American Air, Plumbing & Electric and trusting our team for your home service needs in Brevard County. Thanks for taking a moment to share your experience! ❤️💙
D H3 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Edwin, our HVAC technician today was very courteous. He efficiently took care of the seasonal HVAC maintenance and made several recommendations to help our system function better. I definitely recommend American Air, Plumbing, and Electric.
Services: HVAC system maintenance
Response from the owner · a month ago
Thank you so much for the wonderful review! We’re glad to hear Edwin provided courteous, efficient HVAC maintenance and took the time to make recommendations to help your system perform at its best. We appreciate you trusting American Air, Plumbing & Electric for your air conditioning maintenance in Brevard County. Thank you for the recommendation and for choosing our local team! ❤️❄️
Melisa DunLocal Guide · 11 reviewsiTotal number of Google reviews Melisa has written across all businesses on Google Maps, not just this one.
Gideon, was absolutely amazing, extremely knowledgeable and professional answered all of our questions. He went above and beyond with his service. We're very impressed by him. Gideon is an asset to the company.
Response from the owner · a month ago
Thank you, Melisa, for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Gideon provided such knowledgeable and professional service, answered all of your questions, and went above and beyond for your home. We agree—Gideon is a great asset to the American Air, Plumbing & Electric team! Thank you for trusting our local team for your home service needs in Brevard County. We truly appreciate your recommendation and support! ❤️🇺🇸
Steg Boyer14 reviewsiTotal number of Google reviews Steg has written across all businesses on Google Maps, not just this one.
Mark was great. On time and did a great job. Right to the issue and then went above and beyond.
Price assessment: Great price
Services: HVAC system repair, HVAC system maintenance
Response from the owner · a month ago
Thank you, Steg, for the 5-star review! ⭐⭐⭐⭐⭐ We’re glad Mark arrived on time, quickly identified the issue, and went above and beyond while taking care of your HVAC repair and maintenance. We appreciate you trusting American Air, Plumbing & Electric for your air conditioning service in Brevard County and are happy to hear you received great service at a great price. Thank you for choosing our local team! ❤️❄️
Jack Olinde4 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Bill quickly diagnosed the problem and had our AC up and running within an hour.
Price assessment: Reasonable price
Price: $400–600
Services: HVAC system repair
Response from the owner · a month ago
Thank you, Jack, for the 5-star review! ⭐⭐⭐⭐⭐ We’re glad Bill was able to quickly diagnose the problem and get your air conditioning system back up and running within an hour. Fast, dependable AC repair in Brevard County is exactly what we strive to provide. Thank you for trusting American Air, Plumbing & Electric with your HVAC repair—we appreciate your business! ❤️❄️
