Analyzing 7,446,1287.4M ReviewsFor 21,00321K Experts

Experts Reviews · Company report
American Air, Plumbing & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty81−1.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

American Air, Plumbing & Electric

Rockledge, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.8★ from 1,168 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Air, Plumbing & Electric is better than 86% of septic tank services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Air, Plumbing & Electric is better than 79% of septic tank services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Air, Plumbing & Electric is better than 81% of septic tank services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Air, Plumbing & Electric is better than 97% of septic tank services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Air, Plumbing & Electric is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Air, Plumbing & Electric is better than 82% of septic tank services.A
82

Reviews for your job

Customers hired American Air, Plumbing & Electric for 8 kinds of job.

American Air, Plumbing & Electric for heating system installation

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Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 5 Google reviews tagged “Heating system installation”

Patricia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent service!!

Reasonable priceHVAC system repairHVAC system maintenanceHeating system installation
Bobby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

American Air and Hear went above and beyond to replace our A/C when it went out. They gave us a fair price and worked hard until the job was complete. Excellent customer service in every department! I highly recommend them if you find yourself melting in the Florida summer heat like we were.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
johnathanLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

American Air and Heat has installed 3 full heating and cooling systems for our two homes 🏡. Over the past 15 years they have provided excellent service over the Phone and in person. I would highly recommend this group of professionals. I'm very greatful they were able to turn on the emergency heat for grandma until…

A/C system maintenanceHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Ken3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It has long been our "go to" company for all things HVAC. We know the people. They know us, and all the details and histories of our systems. They are professional, punctual, and effective in all that they do.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Daniel4 years ago★★★★★

Rating only, no written review.

A/C system dismantlementInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$264-38% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance194$50–$295
HVAC system repair169$104–$393
A/C system maintenance88$73–$176
A/C system repair73$57–$631
Installation43—
Install AC32—
A/C preventive maintenance28—
Repair HVAC23—

Compare with

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