Experts Reviews · Company report
American Air, Plumbing & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty81−1.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

American Air, Plumbing & Electric

Rockledge, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.8★ from 1,168 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Air, Plumbing & Electric is better than 86% of septic tank services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Air, Plumbing & Electric is better than 79% of septic tank services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Air, Plumbing & Electric is better than 81% of septic tank services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Air, Plumbing & Electric is better than 97% of septic tank services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Air, Plumbing & Electric is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Air, Plumbing & Electric is better than 82% of septic tank services.A
82

Reviews for your job

Customers hired American Air, Plumbing & Electric for 8 kinds of job.

American Air, Plumbing & Electric for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 43 Google reviews tagged “Installation”

BrianLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My old Rheem was acting up again and after 13 years of rocky service decided I was not about to replace the evap coil for a 4th time! It was determined during my service checkup (Loyalty Pledge) that it was likely the outside condenser coil wouldn’t make it past another brutal Florida summer. That’s probably the…

Installation+ Punctuality+ Professionalism+ Value
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service

Paid $2,000+Reasonable priceDrain cleaningInstallation
Jenni2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chris shared information about my old water heater and how to take care of my new one. He showed me how to shut off water to my to my house at the meter. He was very helpful, knowledgeable and professional to deal with.

Paid $2,000+OverpricedInstallationService not listed
RickLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hot water heater took permanent vacation Called American and service rep came that afternoon to replace my gas hot water heater that day..my rep was Chris , who was very polite and gave us options on replacing unit..We chose to upgrade heater and he was very helpful and extremely knowledgeable ..He did an…

Paid $2,000+Reasonable priceInstallationPlumbing leak repair
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had worked with this company for over 5 years and ended up in a situation where our newer 6 year old ac needed to be replaced which is not a fun experience when you have a 12 year old unit. We worked with our salesman and he was so wonderful and helped us figure out a deal we could work with. We had an amazing…

Customer photo from Michelle's review
Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
WayneLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Terrific service and skilled team to replace a 20 year old hot water heater in a rental unit. Rebekah in scheduling worked some magic and a great experience!

Paid $2,000+Reasonable priceHeating system repairInstallation
Lyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service! Professional, reliable, competent, and courteous company. I highly recommend them for your plumbing and electrical needs!

Reasonable priceA/C system maintenanceInstallationPlumbing pipe repair
LindaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Christoper Rossi, our technician, replaced and installed three faucets and their associated shutoff valves. He also removed and replaced the main shutoff valve for our condo unit. In addition, Christopher installed two new toilet shutoff valves. He resolved our unit’s low water pressure by blowing out debris in the…

Reasonable pricePlumbing leak detectionInstallationPlumbing pipe repair
Denise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Christopher did a great job.

Paid $400–600Not sureInstallation
john8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve been using American Air and Heat for 20years during which tim they’ve installed Two complete A/C systems in my home. Their technicians are always courteous and helpful. They take the time to explain how things work and provide those important tips on how to keep my unit functioning at a 100%. Since we…

A/C system maintenanceHeating system repairInstallation+ Responsiveness+ Punctuality+ Quality
Tommy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Once again this team came to the rescue, this time I needed a plumber and Jeff did an outstanding and professional job with a toilet flange repair and sink install. Thanks again!

Paid $600–700Reasonable priceInstallation+ Responsiveness+ Professionalism
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff was very professional and did a great job. I would recommend him and the company!!

Reasonable priceInstallationFaucet repair
LizLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The professionalism was amazing. Their pricing competitive, but the service was kind, friendly, prompt, and everything was checked to make sure all was working properly. Thank you American Air & Plumbing for installing my new hotwater heater.

Paid $1,000+Reasonable priceInstallation
debby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandon was very good at double checking that the AC was installed and working well.

Paid $1,000+Not sureInstallation
raynor15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent job techs were friendly and answered all questions.

Installation+ Punctuality+ Professionalism
Susan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

A new a/c unit was installed. Garrett & Ephriam were very efficient and also respectful of our home, laying down coverings on the floor etc. The job was done in a timely fashion and the work was extremely professional. We were impressed with the care they took to ensure everything was perfect. I would highly recommend this company and these 2 installers.

HVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Erin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Super impressed with their service, went above and beyond looking into another issue for us real quick.

HVAC system repairA/C system repairInstallation+ Responsiveness+ Professionalism
GaryLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fast and effective

InstallationA/C preventive maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
dimlach8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job. On time, polite, cleaned up after they were done, for a fair price. I would highly recommend them. Dave, Eric, and Hunter are a great team.

HVAC system maintenanceInstallationA/C system repair+ Responsiveness+ Punctuality+ Quality
CharlieLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

American Air and Plumbing thank you for doing such quick work on the banking center. It is important to have cool air for our clients, employees and machines in the building. Garrett and Ephraim were quick and also made some great recommendations for future needs. I also really like getting a text that they are on the way. Great communication.

InstallationA/C system repair+ Responsiveness+ Punctuality+ Quality
Harold3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

very well done

Installation
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had our AC go out over night. Called American Air and Plumbing first thing in the morning. They were able to get us in that very day. So very grateful for them doing this. Ryan came out and was able to fix the issue within an hour. Very nice young man, professional and responsive to our needs. This is a company…

HVAC system repairInstallation+ Responsiveness
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I requested an estimate on installing a mini-split air-conditioning (AC) unit from American Air and Plumbing (AA&P). They were immediately responsive and sent a rep out in very short order. The rep was very knowledgeable and professional and I received an on the spot estimate to install a mini-split AC unit to…

Installation+ Responsiveness+ Punctuality+ Quality
Maggie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, explain in detail on what my options are. On time and would recommend the work they do.

Installation+ Punctuality+ Quality+ Professionalism
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Mark was on time and very professional. All work was inspected and he gave us a detailed explanation.. Highly recommend.

InstallationA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ordered “soft-start” capacitors as we are installing inverter generators for all the rental units. Bill came out and was very professional and knowledgeable. After watching him complete the first install, you can tell he was a VERY SENIOR A/C tech. Very refreshing to see someone at the apex of their craft. Great job…

Installation+ Responsiveness+ Punctuality+ Quality
Bobby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

American Air and Hear went above and beyond to replace our A/C when it went out. They gave us a fair price and worked hard until the job was complete. Excellent customer service in every department! I highly recommend them if you find yourself melting in the Florida summer heat like we were.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Spartan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Bought a new AC unit last July and it keeps shutting off at random! Have had techs and a manager out over 7 times since the first install. Really bad business to have customers constantly having to deal with the same issue over and over again. Would not recommend!

HVAC system maintenanceInstall thermostatInstallation− Quality− Value
Windover1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly Recommend !

HVAC system repairInstallationA/C system repair+ Responsiveness+ Punctuality+ Quality
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and efficient and the AC technicians we're very helpful they did a great job I would recommend American and Heat outstanding job

HVAC duct & vent cleaningInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Both service repair men were helpful, polite and wasted no time. Appeared promptly and were patient with getting the door to the roof unlocked.

HVAC duct & vent installationInstallationPortable A/C services+ Responsiveness+ Punctuality+ Quality
DeanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

LOOK NO FURTHER. After a few weeks of being jerked around and still left without air conditioning; a coworker recommended this company. I made a request online for a quote at night and they called me the following morning to ask about the issues and make an appointment. They were there the next day; and at the time…

Installation+ Responsiveness+ Punctuality+ Quality
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been customers of American Air and Heat since we bought our house here several years ago. This year it was time to remove and replace the HVAC unit in it's entirety. DJ came out to evaluate our needs, hear our thoughts and concerns and recommend a system to replace the old one. He gave us two options with…

Installation+ Responsiveness+ Punctuality+ Quality
LesbiaLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent experience. From the Sales person to the installer. Great value, and the best product for its guarantee. They were recommended to me by a neighbor and I will continue to recommend them.

Installation+ Responsiveness+ Punctuality+ Quality
Ken3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It has long been our "go to" company for all things HVAC. We know the people. They know us, and all the details and histories of our systems. They are professional, punctual, and effective in all that they do.

A/C system maintenanceCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Charlene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We needed a new system & duct work. We got 3 estimates from 3 reputable companies. American Air & Heat gave us a fair estimate with 3 options for our duct system. My husband was the contact for the estimate, he was impressed with the options & equipment choices American gave (he is in commercial construction, so…

Install ACHVAC duct & vent installationInstallation+ Responsiveness+ Punctuality+ Quality
Danette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Paid $800–1,000Reasonable priceDrain cleaningPlumbing leak detectionInstallation
Johnny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceInstallation
Kristine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Installation+ Value
Daniel4 years ago★★★★★

Rating only, no written review.

A/C system dismantlementInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Ursula5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
BLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstallation− Professionalism

Price

$264-38% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 59%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance194$50–$295
HVAC system repair169$104–$393
A/C system maintenance88$73–$176
A/C system repair73$57–$631
Installation43—
Install AC32—
A/C preventive maintenance28—
Repair HVAC23—

Compare with