iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 72 tree servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★766 Google reviews · 24 photos
94%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for professional tree trimming, removal, and pest treatment, noting thorough cleanup, punctuality, and clear communication. The 4.9 rating from 766 reviews reflects high satisfaction with the crews' knowledge and care for property. However, some lower-rated reviews describe instances of property damage, missed appointments, and perceived high costs following a corporate acquisition.
Google rating: 4.9 out of 5 from 766 reviews (94% five-star).
Reviews on this page: 766 Google reviews (659 with written comments, 29 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 24, 2026.
Service: Tree Service serving Sparks, Nevada.
Data from Google, last updated October 26, 2026.
Score profile vs other tree services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyTree Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Arborists Tree Service: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Arborists Tree Service: 80/100 on this factor. Category median: 93.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Arborists Tree Service: 94/100 on this factor. Category median: 98.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Arborists Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Arborists Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Arborists Tree Service: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
766 Google reviews we collected
4.9of 5
5 stars72394%
4 stars213%
3 stars10%
2 stars71%
1 star142%
Praise vs complaints
Phrases our text analysis found in 659 written reviews
98%praise
Praise1,43798%
Complaints222%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5834%
Reasonable10762%
Overpriced11%
Not sure63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude39127%
Quality & results31622%
Speed & response31422%
Would recommend19313%
Price & value1359%
Communication906%
Honesty & trust201%
What customers talk about
We read 659 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, knowledgeable, and took a lot of care to not damage my and my neighbors yards”
“just pruned two of my trees and did a great job 👍.”
“The first technician who came out (the reason for the follow up appt) we learned today did a horrible job and mistreated our trees.”
“William and Mason were timely, knowledgable, friendly, and considerate.”
“No call, no show from American Arborist for a quote- after rearranging our plans to make this work on a Monday morning.”
“They came from Reno to Carson and I highly recommend them!”
“I am not sure what happen to this company, but they really are not very good, and I would recommend going elsewhere.”
“Their bid to clean up 8 of my 30-year-old pine dead wood was very reasonable.”
“Dont hire these people plus they over charge.”
“They were communicative when needed cleaned up after everything they did, and did a great job with the tree trimming to make our trees healthier.”
“Very poor communication and response”
“Quinton is a wealth of knowledge, offers suggestions, and is honest with his findings.”
“ther crew member hoisted himself up in a crane and trimmed the outer lying branches, always very diligent in watching where the crane was in respect t…”
People customers mention
Crysti69 reviews
William62 reviews
Landon33 reviews
Kevin29 reviews
Jeff25 reviews
Riley15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Arborists Tree Service for 6 kinds of job. Pick one to see what they paid and said.
Joan18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Always use them. Have never been disappointed.
Landon, Sean and Crysti were awesome.
Reasonable priceTree trimming & pruning
JohnLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Landon, Crysti, & Sean F. just pruned two of my trees and did a great job 👍. Friendly, knowledgeable, and took a lot of care to not damage my and my neighbors yards
Mike6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Sean, Kevin and Mason did a great job pruning large, tall Jeffrey pines for me. It was a complex job with a house, deck with glass railing panels, a propane tank, and power lines to negotiate. The clean up was very detailed.
Michelle12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Job well done. From first contact, estimate, day of tree work to the clean up. Top notch professionalism.
William and Mason were timely, knowledgable, friendly, and considerate.
Nena1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Crew 3 Ryan and Jeff did an excellent job cutting job cutting our tree. They were fast, efficient and they did a good job cleaning up. Thank you!
Reasonable priceTree removal
William6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
American Arborist is an exceptional tree service company. All phases of the project from estimate, scheduling, administration to on the job performance were superior. I would rate 10 star if an option!
Great priceTree stump grindingTree trimming & pruning
Always use them. Have never been disappointed.
Landon, Sean and Crysti were awesome.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · a year ago
We appreciate your loyalty and are thrilled to hear that you've consistently had a positive experience with us. Thank you for trusting us with your needs, and we look forward to serving you again!
John UdallLocal Guide · 16 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Landon, Crysti, & Sean F. just pruned two of my trees and did a great job 👍. Friendly, knowledgeable, and took a lot of care to not damage my and my neighbors yards
Mike6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Sean, Kevin and Mason did a great job pruning large, tall Jeffrey pines for me. It was a complex job with a house, deck with glass railing panels, a propane tank, and power lines to negotiate. The clean up was very detailed.
Michelle Scurry12 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Job well done. From first contact, estimate, day of tree work to the clean up. Top notch professionalism.
William and Mason were timely, knowledgable, friendly, and considerate.
Nena Cantorna1 reviewiTotal number of Google reviews Nena has written across all businesses on Google Maps, not just this one.
American Arborist is an exceptional tree service company. All phases of the project from estimate, scheduling, administration to on the job performance were superior. I would rate 10 star if an option!
Price assessment: Great price
Services: Tree stump grinding, Tree trimming & pruning
Kathryn Davis3 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Landon, Crysti, and Sean did a great job with my tree trimming. They were communicative when needed cleaned up after everything they did, and did a great job with the tree trimming to make our trees healthier.
Nice Job guys!
Price assessment: Reasonable price
Services: Tree trimming & pruning
William Palace5 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
