Auto repair shop · Burleson, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%28+2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 48%
4.8★★★★★213 Google reviews · 19 photos
91%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate American Auto & Truck Service Center 4.8 out of 5 based on 213 reviews, with the owner responding to 48 percent of them. Customers frequently praise the shop for quick turnaround times, friendly staff, clean facilities, and transparent communication regarding repairs. However, several low-star reviews criticize the business for inflated pricing, unexpected diagnostic fees, and instances of perceived dishonesty in billing or work quality.
Google rating: 4.8 out of 5 from 213 reviews (91% five-star).
Reviews on this page: 213 Google reviews (166 with written comments, 3 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: October 1, 2026.
Service: Auto Repair Shop serving Burleson, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Auto & Truck Service Center: 85/100 on this factor. Category median: 87.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Auto & Truck Service Center: 86/100 on this factor. Category median: 83.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Auto & Truck Service Center: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Auto & Truck Service Center: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Auto & Truck Service Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Auto & Truck Service Center: 28/100 on this factor. Category median: 59.D
28
Bar = this company · dark tick = category median.
Star ratings
213 Google reviews we collected
4.8of 5
5 stars19491%
4 stars115%
3 stars21%
2 stars21%
1 star42%
Praise vs complaints
Phrases our text analysis found in 166 written reviews
96%praise
Praise26696%
Complaints124%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2643%
Reasonable3355%
Overpriced12%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5620%
Honesty & trust5018%
Price & value4717%
Quality & results4516%
Speed & response4014%
Would recommend259%
Communication155%
What customers talk about
We read 166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick, professional service - comfortable waiting area.”
“They are always honest and fair and timely in their repairs.”
“I liked the people fine, I just could not trust them to be fair on their pricing.”
“All I have to say is this is hands down the most family friendly, fast acting and reasonably priced shop in Burleson.”
“They tried to double chaege me a few times, and overcharge time on repairs.”
“Great experience- went for an inspection got in and out very quickly with no issues.”
“Highly recommend - treated well - fantastic service!”
“8+ years ago this was our go-to repair shop.”
“Eric kept me updated on the work, and addressed additional work needed.”
People customers mention
Jenna5 reviews
Victor4 reviews
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Auto & Truck Service Center for 8 kinds of job. Pick one to see what they paid and said.
Steven7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My family has used American Auto for 20 years. They have never disappointed us. Their facility is very clean which is reflected in their work. They are always honest and fair and timely in their repairs. I’d recommend them to anyone.
Susan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stopped in for my inspection. Quick, professional service - comfortable waiting area. I’ll be back.
Great priceVehicle Inspection
JessicaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
All I have to say is this is hands down the most family friendly, fast acting and reasonably priced shop in Burleson. I had a battery emergency that was a hazmat situation and they promptly assisted, gave comfort and reassurance and gave knowledgeable guidance for me and my family regarding safety precautions. They…
Jay9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience- went for an inspection got in and out very quickly with no issues. Highly recommend - treated well - fantastic service!
Reasonable priceVehicle Inspection
DebLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
American Auto is one of the BEST mechanic shops I have ever used. They are friendly, fair priced, and remember your name!
General repairs & maintenance
Matt5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent work. Done in a timely manner. Eric kept me updated on the work, and addressed additional work needed.
I will bring my truck back for needed work.
I’m happy to be a return customer, and will refer all my family and friends to bring their vehicles to them for future work.
Got my state inspection. Very quick and always helpful.
Services: Vehicle Inspection
Response from the owner · 3 weeks ago
Thank you so much for taking the time to leave us a positive review, Barbara! We're glad we could get your state inspection completed quickly and that our team was helpful. We appreciate your business and look forward to seeing you again!
Victor HernandezLocal Guide · 21 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Services: Tires, Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Wheel alignment, Oil change
Response from the owner · a month ago
Thank you so much for the kind words, Victor! We truly appreciate your business and are glad we could provide you with great service. We look forward to seeing you again soon!
Steven Lee7 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
My family has used American Auto for 20 years. They have never disappointed us. Their facility is very clean which is reflected in their work. They are always honest and fair and timely in their repairs. I’d recommend them to anyone.
Price assessment: Reasonable price
Services: General repairs & maintenance, Vehicle Inspection
Response from the owner · a month ago
Thank you so much for the wonderful review, Steven! We truly appreciate your loyalty over the past 20 years and are grateful to have earned your family's trust. It's customers like you that motivate us to maintain the high standards you've come to expect. We look forward to serving you for many more years to come.
Susan Wingler12 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Stopped in for my inspection. Quick, professional service - comfortable waiting area. I’ll be back.
Price assessment: Great price
Services: Vehicle Inspection
Response from the owner · a month ago
Thank you so much for taking the time to leave us a review, Susan! We're glad we could provide you with quick and professional service during your inspection visit. We look forward to seeing you again soon!
Jessica ScottLocal Guide · 19 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
All I have to say is this is hands down the most family friendly, fast acting and reasonably priced shop in Burleson. I had a battery emergency that was a hazmat situation and they promptly assisted, gave comfort and reassurance and gave knowledgeable guidance for me and my family regarding safety precautions. They even gave me a free shirt to change into after being exposed to fumes. They carry quality interstate batteries and I will forever be grateful for their service, support and prices. Eric, Victor, Michael and the rest of today’s team… You are an incredible blessing. Thank you!
Response from the owner · a month ago
Thank you so much for taking the time to share your kind words, Jessica. We're thrilled that our team could assist you during that emergency and provide you with the support and reassurance you needed. Your feedback means the world to us, and we truly appreciate you choosing American Auto and Truck Service Center. We look forward to serving you and your family again in the future.
Jay Jirik9 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Great experience- went for an inspection got in and out very quickly with no issues. Highly recommend - treated well - fantastic service!
Price assessment: Reasonable price
Services: Vehicle Inspection
Response from the owner · a month ago
Thank you so much for the wonderful review, Jay! We're thrilled to hear that your inspection went smoothly and that our team provided you with fantastic service. We truly appreciate your kind words and look forward to seeing you again soon. Please don't hesitate to reach out if you need anything in the future!
Deb SmithLocal Guide · 32 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Excellent work. Done in a timely manner. Eric kept me updated on the work, and addressed additional work needed.
I will bring my truck back for needed work.
I’m happy to be a return customer, and will refer all my family and friends to bring their vehicles to them for future work.
Price assessment: Reasonable price
Services: Auto engine diagnostic, Engine repair, Oil change, Service not listed
Response from the owner · 2 months ago
Thank you so much for the five-star review, Matt! We're thrilled to hear that Eric provided excellent service and kept you informed throughout the process. We truly appreciate your business and look forward to serving you and your family and friends again in the future. We're grateful for your trust and referrals!
Mayra Espinoza11 reviewsiTotal number of Google reviews Mayra has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful review, Mayra! We're thrilled to hear that you consistently have a great experience with us. We appreciate your loyalty and look forward to serving you again soon.
Tiffany Cloud5 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
