Air conditioning contractor · Tucson, AZ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 131 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★363 Google reviews · 22 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$161typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate American Conditioned Air five stars based on 363 reviews, noting the owner responds to 99% of feedback. Customers frequently cite punctuality, thorough inspections, and clear communication regarding HVAC repairs and maintenance. Technicians are described as professional, friendly, and knowledgeable, often explaining issues and solutions without pressure. Recurring themes include efficient service for both older and new systems, with one instance of minor project delays noted alongside overall satisfaction.
Google rating: 5.0 out of 5 from 363 reviews (98% five-star).
Reviews on this page: 363 Google reviews (318 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 10, 2026.
Service: HVAC Contractor serving Tucson, Arizona.
Data from Google, last updated November 10, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
American Conditioned AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Conditioned Air: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Conditioned Air: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Conditioned Air: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Conditioned Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Conditioned Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Conditioned Air: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
363 Google reviews we collected
5.0of 5
5 stars35598%
4 stars62%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 318 written reviews
99%praise
Praise65299%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2228%
Reasonable5368%
Overpriced00%
Not sure34%
$161-51% vs typical HVAC contractors
Middle half of what 61 customers paid ($54–$292) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18328%
Speed & response13220%
Quality & results12920%
Would recommend619%
Communication548%
Price & value497%
Honesty & trust487%
What customers talk about
We read 318 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alfonso professional and wasted no time getting the job done.”
“Adam was on time, friendly & did an excellent job servicing my unit.”
“Very thorough and told me what to expect on my next service.”
“The air conditioning unit is inside my house and was really messed up.”
“I would highly recommend this business to service your Air Conditioner and furnace.”
“I never post reviews, however I cannot recommend this company and specifically Josh enough.”
“Explained everything that happened and course of action needed.”
“The service was reasonably priced at $120, and I’m completely satisfied with the experience.”
“I appreciate Jim and Alfonso's professionalism and for being reliable, friendly and responsive.”
People customers mention
Jim29 reviews
Alfonso12 reviews
Mouser9 reviews
Fabian9 reviews
Ted5 reviews
Debbie5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Conditioned Air for 8 kinds of job. Pick one to see what they paid and said.
CurtisLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 21 hours ago★★★★★
Alfonso professional and wasted no time getting the job done. Kept informed throughout the process. Very thorough and told me what to expect on my next service.
Paid $1–100Great priceHVAC system maintenance
Sandra5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 23 hours ago★★★★
Alfonso is very thorough. He checked the A/C unit thoroughly and found problems that the home inspector mentioned. He is going to get us additional info on how to proceed. We are pleased.
Paid $200–400Great priceHVAC system maintenance
Anne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Adam was great! Friendly, professional, and dependable. Showed me everything he did to keep my HVAC running smoothly. I am a happy, loyal customer.
Paid $200–400Great priceHVAC system maintenance
Gateway2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The technician knew what the issue was just from my explanation. Very knowledgeable.
Paid $1–200Reasonable priceHVAC system repair
AmyLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
American Conditioned Air always takes wonderful care of my heating and air conditioning. Alphonso was honest and did a great job. I would be happy to have him come again.
Paid $1–200Reasonable priceHVAC system maintenance
Terry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Service on two Carrier units 22 years old showed no major problems. All electrical and performance tests were done on compressor, fan motors, capacitors, delta-Temp in less than an hour. 1.5lbs R-22 added to one unit.
Paid $200–400Reasonable priceHVAC system maintenance
Alfonso professional and wasted no time getting the job done. Kept informed throughout the process. Very thorough and told me what to expect on my next service.
Price assessment: Great price
Price: $1–100
Services: HVAC system maintenance
Response from the owner · 10 years ago
We strive to treat our customers the way that we want to be treated! So happy we could help you!
Sandra Holm5 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Alfonso is very thorough. He checked the A/C unit thoroughly and found problems that the home inspector mentioned. He is going to get us additional info on how to proceed. We are pleased.
Price assessment: Great price
Price: $200–400
Services: HVAC system maintenance
Response from the owner · a year ago
Sandra we are sorry this was over looked by our technician. Our goal is your comfort. Our technicians are normally very detailed. We apologize. Call the office if you need anything further.
Teresa KLocal Guide · 17 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Adam, the technician did a great job. Very friendly and attentive. I would highly recommend this business to service your Air Conditioner and furnace.
Price assessment: Reasonable price
Positive: Responsiveness
Services: HVAC system repair
Services: A/C system maintenance
Response from the owner · 2 years ago
Thank you Teresa, we appreciate you taking the time to let us know how we're doing. All of our technicians are thorough and knowledgeable. We appreciate your review and look forward to serving you in the future.
Linda Simon8 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Adam was on time, friendly & did an excellent job servicing my unit. American Conditioned Air hires quality professionals. Highly recommend!
Price assessment: Reasonable price
Services: HVAC system maintenance
Response from the owner · 11 months ago
Linda, Thank you for your review. Alfonso is part of our great team of technicians. Happy customers is our goal. We appreciate your business and feedback.
Cathi JonesLocal Guide · 96 reviewsiTotal number of Google reviews Cathi has written across all businesses on Google Maps, not just this one.
Adam arrived on time, checked out my system, and showed me the results of his inspection. He is respectful and friendly. I highly recommend American Conditioned Air.
Price assessment: Great price
Response from the owner · 21 hours ago
Thank you Cathi,
We appreciate your feedback. Adam is part of our great team of technicians. We thank you for your review and business.
Anne Schott4 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
He’s GREAT! We’ve been with ACA for decades - new to me (very tall), did a SUPER job! Nicest, most honest guy ever!
Response from the owner · Edited a year ago
10-17-25 Phil is part of our great team of technicians! We appreciate your review and your business!
Thank you for the review. We think all our technicians are great! Thank you for being such a great customer!
Gateway RF2 reviewsiTotal number of Google reviews Gateway has written across all businesses on Google Maps, not just this one.
