Experts Reviews · Company report
American Custom Build logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%77+45.2Reliability 26%57+14.9Value 15%99+15.1Craft & service penalty96−0.4Experts Score= 75Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

American Custom Build

Gilbert, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 46 home builders · 4.8★ from 41 Google reviews

Report card

Percentile vs other home builders (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Custom Build is better than 77% of home builders.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Custom Build is better than 57% of home builders.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Custom Build is better than 96% of home builders.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Custom Build is better than 99% of home builders.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Custom Build is better than 100% of home builders.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Custom Build is better than —% of home builders.–
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Reviews for your job

Customers hired American Custom Build for 8 kinds of job.

American Custom Build for home renovations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Home renovations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Home renovations”

Marcus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They have done two different projects for us and we were very happy with their work both times. Aaron did a great job managing the projects. Very professional and top quality work.

Reasonable priceHome renovations
Lori11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great renovation experience! Full kitchen, bar and office reno plus new bedroom floors and bath counters. My vision was clear and John and his team went above and beyond to understand and execute every detail. They weren't afraid to tackle challenging ideas and worked through every solution thoughtfully.…

Reasonable priceHome renovations
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Yanni did an amazing job of getting everything together for my new roof and made everything run smoothly, as did Alex. Amanda in the office was very helpful in getting the paperwork and invoices together for me. The new roof was completed in two days and looks fantastic. The crew did an excellent job, not just with…

Home renovations
Joel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

American Custom Build came to the rescue when I had some serious damage from broken lines at a rental property I own. John was able to make the underground repairs and return my interior back to a 100% match of the all the finishes including walls, cabinets and flooring. His work is impeccable, and the entire…

Bathroom remodelingConcrete pouringFlooring+ Responsiveness+ Punctuality+ Quality
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arizona Custom Build just completed a remodel of our house, and we love it! From the very beginning, John made us feel like his only customer. He’s very responsive and straightforward – helping us to understand exactly what to expect. Our project manager Martin was amazing! He was detail-oriented, kept us informed…

Home renovationsDrywall installationTile work installation+ Responsiveness+ Punctuality+ Quality
SammiLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John and his crew were amazing! We renovated our kitchen, living room, and laundry room and everything went perfectly! John is super responsive and never makes you feel bad (no matter how high maintenance you are being). The subcontractors all did great work as well. We have some future projects coming up and would…

Home renovations+ Responsiveness+ Punctuality+ Quality
Doug14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John and his crew just completed a remodel at my home and it turned out amazing. His communication and willingness to add changes on the fly was second to none. I work with contractors on a daily basis and John is top notch. Everything was delivered on time and better than expected. Highly recommend and will use ACB again in the future.

Home renovations+ Responsiveness+ Punctuality+ Quality
Abigail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John is absolutely fantastic and easy to work with. Him and his team did an incredible job remodeling my kitchen and making my vision come to life. They really went above and beyond what I expected.

Home renovationsKitchen remodeling+ Responsiveness+ Punctuality+ Quality
AJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John did an amazing job with our remodel. Would not hesitate to work with him again.

Home renovationsTile work installationPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
chase4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Beyond happy with the work John and his team did for us. We had him add a new fireplace, wrap our builder grade island and create a dog den under the stairs that houses our dog door in a new build home. Not only were we thrilled with how everything turned out, John was a pleasure to work with, was on time and…

Customer photo from chase's reviewCustomer photo from chase's review
FlooringRemodelingHome renovations+ Responsiveness+ Punctuality+ Quality
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John and his team did an amazing job with my bathroom. From the initial consultation to the final walkthrough….everything was so professional. They were in constant communication with me, always on time, and did an impeccable job. I couldn’t be more happy seeing my vision come to life.

Bathroom remodelingRemodelingHome renovations+ Responsiveness+ Punctuality+ Quality
Stacy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

In February, 2022 we used American Custom Build for a kitchen remodel. The owner, John Chione, personally came out to meet with us and review the scope of the remodel. He provided us with a competitive bid within a few business days. Upon award, he began the project within a very reasonable period of time after we…

Home renovationsTile work installationKitchen remodeling+ Responsiveness+ Punctuality+ Quality
KristinaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

American Custom Build did a phenomenal job on my condo remodel. So thorough, professional, and incredible turnaround time! The owner, John, was always quick to respond to any questions or concerns I had and explained every step of the project. I will definitely use them again!

Home renovations+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

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