I had 3 roof, siding and gutter/gutter guard contractors give me an estimate. One contractor after the inital meeting said he would submit an estimate , the second contractor sent 2 men and then followed up with an email wanting another meeting with a 3rd representative from their company. Neither of these 2 contractors were prepared to give and estimate and presented no samples of the products they represented, and no color samples. I am still waiting for their estimates. It was a waste of my time. However, Avi, from American Custom Contractors was fully prepared with samples, recommendations and was able to give me my estimate in less than 30 minutes after we agreed on the products and colors. He had the software to input the data and presented an estimate that was within my budget with the first meeting. He was very professional, knowledgeable, timely, considerate and responsive to all my questions even after I signed the contract. In addition my research showed that this company is rated as A+ from the Better Business Bureau and 5 star rated from Google.
American Custom Build
American Custom Build at a glance
Google reviewers rate American Custom Build 4.8 out of 5 based on 41 reviews, with the owner responding to 66 percent of them. Customers frequently cite kitchen, bathroom, and roof renovations, highlighting punctuality, detailed communication, and adherence to budget and schedule. While most praise the team’s professionalism and attention to detail, one low-star review alleges financial loss and a lack of follow-up after a project halted.
- Google rating: 4.8 out of 5 from 41 reviews (95% five-star).
- Reviews on this page: 41 Google reviews (39 with written comments, 11 with photos).
- Owner responses: the business replied to 66% of reviews.
- Most recent review: June 29, 2026.
- Service: Home Builder serving Gilbert, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other home builders
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
- 5 stars3995%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star25%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
- Praise9899%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Quality & results2323%
- Speed & response2020%
- Staff & attitude1717%
- Communication1616%
- Would recommend1111%
- Honesty & trust77%
- Price & value55%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their values guide them and the owner is a leader who cares about his people which results in a great experience for their customers.”
“He was very professional, knowledgeable, timely, considerate and responsive to all my questions even after I signed the contract.”
“Every step of the process was seamless, professional, and genuinely collaborative.”
“…would submit an estimate , the second contractor sent 2 men and then followed up with an email wanting another meeting with a 3rd representative from…”
“We recommend American Custom Build to anyone seeking a reliable and skilled construction team.”
“I cant say enough about John's honesty and integrity.”
“We are very pleased with the work, but what meant the most to me was the reliability, communication, and fair dealing.”
People customers mention
- John 16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American Custom Build for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
American Custom Build is one of the premier builders that I have seen in the valley in 25 years here! Their values guide them and the owner is a leader who cares about his people which results in a great experience for their customers.
Fon N. came out today and performed an inspection of my roof. He did a very thorough job and gave me a lot of important information. I was very impressed.
They have done two different projects for us and we were very happy with their work both times. Aaron did a great job managing the projects. Very professional and top quality work.
American Custom Build transformed our kitchen, and truly our entire home, into the space of our dreams. From the very first meeting, their team listened closely, offered thoughtful ideas, and delivered craftsmanship and attention to detail that exceeded our expectations. Every step of the process was seamless,…
I was played by these people one of their employees told me not to pay anymore money because my home was not going to get built. I am getting a lawyer to investigate because I lost a lot of money I worked so hard for. I reached out to them the man said he going to call me back. And no one never reached out. They get…
Great renovation experience! Full kitchen, bar and office reno plus new bedroom floors and bath counters. My vision was clear and John and his team went above and beyond to understand and execute every detail. They weren't afraid to tackle challenging ideas and worked through every solution thoughtfully.…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Home renovations | 13 | — |
| Remodeling | 6 | — |
| Kitchen remodeling | 5 | — |
| Tile work installation | 5 | — |
| Paint indoors | 4 | — |
| Plumbing fixture installation | 3 | — |
| Interior finishing | 3 | — |
| Tile work replacement | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 41 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
American Custom Build is one of the premier builders that I have seen in the valley in 25 years here! Their values guide them and the owner is a leader who cares about his people which results in a great experience for their customers.
Fon N. came out today and performed an inspection of my roof. He did a very thorough job and gave me a lot of important information. I was very impressed.
They have done two different projects for us and we were very happy with their work both times. Aaron did a great job managing the projects. Very professional and top quality work.
- Price assessment: Reasonable price
- Services: Home renovations
American Custom Build transformed our kitchen, and truly our entire home, into the space of our dreams. From the very first meeting, their team listened closely, offered thoughtful ideas, and delivered craftsmanship and attention to detail that exceeded our expectations. Every step of the process was seamless, professional, and genuinely collaborative. The final result is a reflection of our style, our family, and the way we live. We couldn’t be happier, and we can’t recommend American Custom Build highly enough. They turned our vision into a reality more beautiful than we ever imagined.
I was played by these people one of their employees told me not to pay anymore money because my home was not going to get built. I am getting a lawyer to investigate because I lost a lot of money I worked so hard for. I reached out to them the man said he going to call me back. And no one never reached out. They get their employees to put 5 star reviews. They say they are Christian people. But people of GOD don’t do people like that. I am so upset. I was suppose to have my house built in 2021in Greenpoint area. I work three jobs to pay these people I lost $6000 do not trust these people.
Hi Tina, I believe you have the wrong company. We are American Custom Build in Chandler, Arizona. We have never done business with you nor have any idea where Greenpoint is. We are sorry to hear about your experience but if you please could remove this review and share it to the correct business page, we would greatly appreciate it. It also appears you live near Houston, Texas. We don’t do business in Texas, only in Arizona.
Great renovation experience! Full kitchen, bar and office reno plus new bedroom floors and bath counters. My vision was clear and John and his team went above and beyond to understand and execute every detail. They weren't afraid to tackle challenging ideas and worked through every solution thoughtfully. Communication was always quick and efficient. Their entire team was respectful and courteous (we lived on site). Right on budget, I couldn't be happier.
- Price assessment: Reasonable price
- Services: Home renovations
Thank you, Lori, for the great review! You were outstanding clients and so easy to work with. We would love to work with you again in the future and appreciate your business.
Yanni did an amazing job of getting everything together for my new roof and made everything run smoothly, as did Alex. Amanda in the office was very helpful in getting the paperwork and invoices together for me. The new roof was completed in two days and looks fantastic. The crew did an excellent job, not just with the roof, but also installing new cupolas. They were polite, friendly and on time and the clean up after they finished the work was immaculate! Thanks!
- Services: Home renovations
John and his team did a fantastic job on our home remodel after a flood. Not only did they do exceptional work, they respected our privacy and always left our house clean at the end of the day. I cant say enough about John's honesty and integrity. John was instrumental in working with out insurance company to assure we were made whole at the end of the day. If I could leave 6 stars I would!
American Custom Build was on budget and on time. John and team did amazing. Once project started Dimitris provided almost daily updates. Highly recommend ACB for your next house project!
Business details
- Address: 3215 N Arizona Ave Building B Suite 10, Chandler, AZ 85225
- Phone: (602) 885-8189
- Website: americancustombuild.com
- Service area: Gilbert, AZ