Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
American Custom Build logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%77+45.2Reliability 26%57+14.9Value 15%99+15.1Craft & service penalty96−0.4Experts Score= 75Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

American Custom Build

Gilbert, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 46 home builders · 4.8★ from 41 Google reviews

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Report card

Percentile vs other home builders (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American Custom Build is better than 77% of home builders.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American Custom Build is better than 57% of home builders.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American Custom Build is better than 96% of home builders.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American Custom Build is better than 99% of home builders.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American Custom Build is better than 100% of home builders.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American Custom Build is better than —% of home builders.–
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Reviews for your job

Customers hired American Custom Build for 8 kinds of job.

American Custom Build for kitchen remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Kitchen remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 5 Google reviews tagged “Kitchen remodeling”

Joel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

American Custom Build came to the rescue when I had some serious damage from broken lines at a rental property I own. John was able to make the underground repairs and return my interior back to a 100% match of the all the finishes including walls, cabinets and flooring. His work is impeccable, and the entire…

Bathroom remodelingConcrete pouringFlooring+ Responsiveness+ Punctuality+ Quality
Abigail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John is absolutely fantastic and easy to work with. Him and his team did an incredible job remodeling my kitchen and making my vision come to life. They really went above and beyond what I expected.

Home renovationsKitchen remodeling+ Responsiveness+ Punctuality+ Quality
chase4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Beyond happy with the work John and his team did for us. We had him add a new fireplace, wrap our builder grade island and create a dog den under the stairs that houses our dog door in a new build home. Not only were we thrilled with how everything turned out, John was a pleasure to work with, was on time and…

Customer photo from chase's reviewCustomer photo from chase's review
FlooringRemodelingHome renovations+ Responsiveness+ Punctuality+ Quality
K9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are so very happy with our recent home remodel completed by John & his crew!! Our project was completed on schedule with few hiccups...John possesses a strong work ethic & pays close attention to all the details...He consistently communicated with us as to the status of our project & responded promptly to our…

RemodelingTile work installationPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Stacy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

In February, 2022 we used American Custom Build for a kitchen remodel. The owner, John Chione, personally came out to meet with us and review the scope of the remodel. He provided us with a competitive bid within a few business days. Upon award, he began the project within a very reasonable period of time after we…

Home renovationsTile work installationKitchen remodeling+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Home renovations13—
Remodeling6—
Kitchen remodeling5—
Tile work installation5—
Paint indoors4—
Plumbing fixture installation3—
Interior finishing3—
Tile work replacement2—

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