Junk removal service · Sacramento, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%77+5.4Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 71 hauling servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★459 Google reviews · 23 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
American River Hauling and Junk Removal at a glance
Google reviewers rate American River Hauling and Junk Removal five stars based on 459 reviews, with the owner responding to 95% of feedback. Customers frequently cite punctuality, friendly communication, efficient junk hauling, and fair pricing as key strengths, noting that the crew often cleans up the area after removal. However, low-star reviews describe isolated incidents involving significant arrival delays, property damage, and final bills exceeding initial quotes, though these complaints appear rare compared to the volume of positive feedback.
Google rating: 5.0 out of 5 from 459 reviews (99% five-star).
Reviews on this page: 459 Google reviews (419 with written comments, 20 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Hauling Service serving Sacramento, California.
Data from Google, last updated October 29, 2026.
Score profile vs other hauling services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHauling Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.American River Hauling and Junk Removal: 97/100 on this factor. Category median: 97.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.American River Hauling and Junk Removal: 96/100 on this factor. Category median: 98.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.American River Hauling and Junk Removal: 96/100 on this factor. Category median: 100.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.American River Hauling and Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.American River Hauling and Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.American River Hauling and Junk Removal: 77/100 on this factor. Category median: 93.B
77
Bar = this company · dark tick = category median.
Star ratings
459 Google reviews we collected
5.0of 5
5 stars45699%
4 stars00%
3 stars00%
2 stars10%
1 star20%
Praise vs complaints
Phrases our text analysis found in 419 written reviews
99%praise
Praise1,08099%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response28626%
Staff & attitude27225%
Would recommend17716%
Price & value13512%
Quality & results11511%
Communication717%
Honesty & trust303%
What customers talk about
We read 419 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The gentleman that arrived were very respectful, polite, punctual and got the job done quickly.”
“I would have preferred they just showed up late and charged me what I already planned to pay then to make a big deal about giving me a discount, jacki…”
“I've used American River Hauling and Junk Removal's services several times and have always found them to be friendly, reliable, and efficient.”
“I would recommend them to anyone looking for junk removal.”
“Legitimately incredible service and I cannot recommend this company enough.”
“This team is on-time, efficient, and friendly with fair pricing.”
“The guys were so polite, on time, and got the job done quickly.”
“They provided excellent communication, were on time, and were very fast and efficient!”
“…m quite often if they’ll go out of their normal range just because I trust their services more than finding someone new.…”
People customers mention
Nick57 reviews
Alex30 reviews
Duke25 reviews
Caleb12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired American River Hauling and Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
HHannah11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Highly recommend this company. I use them anytime I have a junk removal in their service area and they’re so great I ask them quite often if they’ll go out of their normal range just because I trust their services more than finding someone new. Can’t recommend them enough!!!
MMarquis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
These guys never fail me! Reliable, efficient, kind and timely! I will use them for all of my removal needs! Thank you again!
SStephanie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The gentleman that arrived were very respectful, polite, punctual and got the job done quickly. They exceeded my expectations. I would recommend them to anyone looking for junk removal. Reasonable prices too. Thank you so much gentlemen!
AAlice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I've used American River Hauling and Junk Removal's services several times and have always found them to be friendly, reliable, and efficient. I highly recommend them.
WWarren8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They provided excellent communication, were on time, and were very fast and efficient! I recommend!
EErin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nick and his crew are the best! They are super reliable, always able to show up quickly and will take almost any junk you have. Great service even better pricing!
Highly recommend this company. I use them anytime I have a junk removal in their service area and they’re so great I ask them quite often if they’ll go out of their normal range just because I trust their services more than finding someone new. Can’t recommend them enough!!!
Response from the owner · 3 months ago
Thanks for the review, Hannah! Always love working with you and your company.
M
Marquis Vaughn5 reviewsiTotal number of Google reviews Marquis has written across all businesses on Google Maps, not just this one.
The gentleman that arrived were very respectful, polite, punctual and got the job done quickly. They exceeded my expectations. I would recommend them to anyone looking for junk removal. Reasonable prices too. Thank you so much gentlemen!
A
Alice Dean2 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
I've used American River Hauling and Junk Removal's services several times and have always found them to be friendly, reliable, and efficient. I highly recommend them.
Response from the owner · 3 months ago
Thanks for the feedback, Alice! Appreciate the repeat work!
W
Warren Farrell8 reviewsiTotal number of Google reviews Warren has written across all businesses on Google Maps, not just this one.
Nick and his crew are the best! They are super reliable, always able to show up quickly and will take almost any junk you have. Great service even better pricing!
M
Mark Wong6 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I had some furniture picked up and hauled away. They're very friendly and efficient. On time and considerate of the space. Will use this service again and highly recommend it.
M
Michael Clymo7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Nick and the team are fantastic. Fast and professional. I've used his services multiple times and will continue to use them for any moving or junk hauling needs.
L
Lodewijk Kint6 reviewsiTotal number of Google reviews Lodewijk has written across all businesses on Google Maps, not just this one.
