iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#196 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★205 Google reviews · 24 photos
92%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate An Japanese Spa 4.8 out of 5 based on 205 reviews, with the owner responding to every comment. Clients frequently praise the clean, welcoming environment, friendly staff, and reasonable pricing for services like scalp detoxification, facials, and deep tissue massages. While many describe the treatments as relaxing and effective, some lower-rated reviews criticize the intensity of scalp and massage techniques, noting that the pressure felt rough or painful rather than soothing.
Google rating: 4.8 out of 5 from 205 reviews (92% five-star).
Reviews on this page: 205 Google reviews (168 with written comments, 25 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
An Japanese SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.An Japanese Spa: 79/100 on this factor. Category median: 94.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.An Japanese Spa: 72/100 on this factor. Category median: 94.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.An Japanese Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.An Japanese Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.An Japanese Spa: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
205 Google reviews we collected
4.8of 5
5 stars18992%
4 stars52%
3 stars31%
2 stars42%
1 star42%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
96%praise
Praise21796%
Complaints94%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1456%
Reasonable1144%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8939%
Would recommend5323%
Quality & results4118%
Speed & response167%
Price & value115%
Communication84%
Honesty & trust84%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am extremely happy with the Quincy location the staff is so nice and very friendly they always make me feel welcome thank you ladies for an exceptio…”
“…ceptional service and also I have to say that the place is very clean I recommended AnnSpa at Quincy 100% ❤️…”
“I can't recommend An Japanese Spa enough; and I'll definitely be back !”
“…ery friendly they always make me feel welcome thank you ladies for an exceptional service and also I have to say that the place is very clean I recomm…”
“Then she went to stretch me and it was horrible.”
“The staff were incredibly welcoming and made us feel comfortable right away.”
“I found so many good reviews for A Japanese Head Spa on multiple platforms and they were, by far, the most reasonably priced.”
“…-in experience, but the scalp treatment was far from relaxing and not worth it for me.…”
“She listened to my feedback, offered me a complimentary gift card, and personally scheduled my next appointment with one of their senior massage therapists.”
“I was nervous I was going to regret choosing such lengthy services but I honestly felt like I could have stayed all day and I wouldn’t want to leave.”
People customers mention
Jenny5 reviews
Boston4 reviews
Watertown3 reviews
Detox3 reviews
Chinese3 reviews
Nancy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired An Japanese Spa for 3 kinds of job. Pick one to see what they paid and said.
EldaLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I am extremely happy with the Quincy location the staff is so nice and very friendly they always make me feel welcome thank you ladies for an exceptional service and also I have to say that the place is very clean I recommended AnnSpa at Quincy 100% ❤️
Great priceSpa packagesMassage
NancyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This place is the absolute best. It’s so relaxing and they are also professional.
Great priceSkin treatments
sarahLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My mother and I went here recently for a scalp treatment and facial. They were so nice and it is so cute inside. It is so reasonably priced for the amount of time and work put into each client. I felt amazing after!
melody2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I think my appointment history says it all! 😂 I come here ALL the time for scalp treatments and hair washes, and it has honestly become part of my regular self-care routine.
Every visit is so relaxing, the staff is always warm and welcoming, and my scalp and hair feel incredibly clean and refreshed afterward. I’ve…
Great price
ChristinneLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
CINDY has HEALING HANDS!!!
Got a 60 minute deep tissue massage today. This was not my first or second massage. Honestly lost count but I have got to say no 2 sessions were the same. Just when i think this was the best ever… she tops it again and again.
Cindy assesses and finds what I need and takes care of it. She…
Molly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I love An Japanese spa, this is my 4th time going for the classic detox head therapy and everytime I go it is amazing and it’s a great experience. The staff are so nice and they make you feel comfortable.😊
I am extremely happy with the Quincy location the staff is so nice and very friendly they always make me feel welcome thank you ladies for an exceptional service and also I have to say that the place is very clean I recommended AnnSpa at Quincy 100% ❤️
Price assessment: Great price
Services: Spa packages, Massage
Response from the owner · 5 days ago
Thank you so much for your kind words! We’re so glad you enjoyed our service! Looking forward to seeing you again soon! 😊💐
Nancy McNultyLocal Guide · 18 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
The staff was kind, professional, and accommodating, and the facility was beautiful and clean. Unfortunately, the services themselves fell well short of my expectations.
The head treatment was not what I anticipated, and I left unsure of what the service actually entailed. The woman however that performed the head service was professional, accommodating, friendly and very sweet.
The massage was particularly disappointing. Having received many massages, including deep-tissue treatments, I found this one excessively painful rather than therapeutic. The masseuse never introduced herself, or asked what I wanted worked on. Instead applied aggressive pressure using her elbows, that left me concerned about bruising.
Given the premium price, I expected a relaxing, professional, and worthwhile experience. I was also very much caught off guard when walking out the door the woman questioned me about tipping - after a very disappointing experience.
I appreciated the kindness of the staff, but unfortunately, the quality of the treatments did not justify the cost.
Response from the owner · 2 weeks ago
Hi Chelsea,
Thank you for sharing your thoughts with us! We’re happy to hear that you found our team friendly and our spa clean and welcoming.
We’re sorry to hear that some aspects of your visit weren’t quite what you expected. When it comes to massage pressure and personal comfort, we know how important it is to find the right balance. And please know that tipping is always optional — our intention is simply to make sure our guests are happy with their experience.
We want every guest to feel relaxed, comfortable, and well cared for throughout their visit. Explaining the treatment process and understanding each guest’s preferences are naturally part of how we care for our guests, including walking them through our head spa treatments and using intake forms to personalize their massage experience. We also truly appreciate the perspective you’ve shared, as it reminds us that there is always room to refine the little details. We’ll revisit these steps with our team and continue finding ways to make our process even clearer, while ensuring every guest can fully relax and enjoy their experience.
We truly appreciate your kind words about our team and your honest feedback. We’ll continue doing our best to make every visit relaxing, welcoming, and enjoyable. We hope you’ll keep us in mind for the future!
Warmly,
The An Japanese Spa Team
Sarah MLocal Guide · 20 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I did so much research about where to get a Japanese Head Spa and there were several options closer to me, but some were just insanely expensive. I found so many good reviews for A Japanese Head Spa on multiple platforms and they were, by far, the most reasonably priced. First of all, the salon is adorable and very clean! The staff is super kind, welcoming, friendly and they make sure you feel taken care of. I got the 100 minute head spa first. It was a better experience than I had even imagined it would be. It was incredibly relaxing, felt amazing and they did a mini facial as well. I suffer from terrible migraines and this was a treatment I didn’t even know I needed so badly. Areas that a typical massage never even touches. I then had a deep tissue massage and it was great. I was nervous I was going to regret choosing such lengthy services but I honestly felt like I could have stayed all day and I wouldn’t want to leave. I cannot wait to go back!
Price assessment: Great price
Services: Spa packages, Service not listed
Response from the owner · 4 weeks ago
Thank you so much for your detailed feedback! We really appreciate it! We’re happy to know that our service made you feel relaxed and better! Looking forward to seeing you again!
sarah KloetzerLocal Guide · 38 reviewsiTotal number of Google reviews sarah has written across all businesses on Google Maps, not just this one.
My mother and I went here recently for a scalp treatment and facial. They were so nice and it is so cute inside. It is so reasonably priced for the amount of time and work put into each client. I felt amazing after!
Response from the owner · 4 weeks ago
Thank you so much for your kind words! We’re all glad you enjoyed it! Looking forward to seeing you again ☺️❤️
melody luo2 reviewsiTotal number of Google reviews melody has written across all businesses on Google Maps, not just this one.
I think my appointment history says it all! 😂 I come here ALL the time for scalp treatments and hair washes, and it has honestly become part of my regular self-care routine.
Every visit is so relaxing, the staff is always warm and welcoming, and my scalp and hair feel incredibly clean and refreshed afterward. I’ve been coming here for a long time and have always had a great experience.
If you’re looking for a place to relax, reset, and give your scalp and hair some extra care, I highly recommend An Japanese Spa. There’s a reason I keep coming back again and again! ❤️
Price assessment: Great price
Response from the owner · a month ago
Thank you so much for your kind words Melody! We’re thrilled to hear that our scalp treatment and relaxing atmosphere have becoming part of your self-care routine. Your continued support means the world to us, and we can’t wait to welcome you back for more relaxation and care! ❤️
Christinne MaiLocal Guide · 36 reviewsiTotal number of Google reviews Christinne has written across all businesses on Google Maps, not just this one.
CINDY has HEALING HANDS!!!
Got a 60 minute deep tissue massage today. This was not my first or second massage. Honestly lost count but I have got to say no 2 sessions were the same. Just when i think this was the best ever… she tops it again and again.
Cindy assesses and finds what I need and takes care of it. She is definitely super skilled at what she does and my only gripe is that i do not see her more frequently!
Response from the owner · 2 months ago
Thank you so much for sharing such an amazing review! ☺️❤️ we’re so happy to hear that Cindy continue to exceed your expectations every time. She truly has healing hands!
It means so much to us that you trust Cindy to listen to what your body needs and take of tioses areas. We’ll definitely let her know about your kind words! We can’t wait to see you again for your next massage 🌸
Kti Kan1 reviewiTotal number of Google reviews Kti has written across all businesses on Google Maps, not just this one.
Honestly, pretty disappointed with this experience. I booked a 90-minute deep tissue massage as a birthday treat and was really looking forward to it, especially seeing all the great reviews, but unfortunately it was subpar at best.
I’ve had plenty of massages before, and this one just didn’t feel like a professional deep tissue massage. The masseuse used her forearms and elbows quite a bit, but it often felt more like poking than actual massage. I was never asked what kind of pressure I liked or if I had any areas I wanted her to focus on. I actually had to keep correcting her because the pressure and pressure points were often in the wrong places.
The massage also started with several minutes of head massage with no product, which was odd, and she never introduced herself.
I left after 90 minutes feeling like I hadn’t really gotten a massage. Maybe it was just an off experience, but for something I booked as a birthday treat, it was really disappointing. I wouldn’t recommend for a massage.
Services: Massage therapy
Response from the owner · 2 months ago
Thank you for taking the time to share your experience. We’re truly sorry to hear that your 90-minute massage did not meet your expectations, especially since you chose to visit us as a birthday treat.
We’re particularly concerned to hear that there was not enough communication regarding your preferred pressure and the areas you wanted to focus on. Our therapists are expected to communicate with guests before and throughout the service to make sure the massage is comfortable and tailored to their needs. We also appreciate your feedback regarding the technique, the beginning of the service, and the introduction.
We will be reviewing your feedback carefully with our team and reinforcing these expectations, as this is not the experience we want our guests to leave with.
We sincerely apologize for the disappointment and appreciate you bringing this to our attention. We would also be happy to speak with you directly so we can better understand your experience and see how we can make this right. Please feel free to contact us through Square or call the spa directly.
— An Japanese Spa
Molly Bisbee2 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
I love An Japanese spa, this is my 4th time going for the classic detox head therapy and everytime I go it is amazing and it’s a great experience. The staff are so nice and they make you feel comfortable.😊
Response from the owner · 2 months ago
Hi Molly, thank you so much for your like and support. We can’t wait to see you again in future ☺️
Junyves Valme Pierre4 reviewsiTotal number of Google reviews Junyves has written across all businesses on Google Maps, not just this one.
This is an update of my previous review.
After my first visit, the owner personally reached out to me regarding my experience. She listened to my feedback, offered me a complimentary gift card, and personally scheduled my next appointment with one of their senior massage therapists.
The experience was so much better. My therapist was knowledgeable, attentive, and clearly knew what she was doing. The pressure on my neck and the rest of my body was exactly what I was looking for, and she really focused on the areas that needed attention.
My only regret is that I booked a 60-minute massage instead of 90 minutes! I'll definitely be going back. Thank you for the excellent customer service and for making things right.
Price assessment: Reasonable price
Services: Massage
Response from the owner · 4 months ago
Hi Junyves,
Thank you for taking the time to share your honest feedback. I’m truly sorry to hear that your massage didn’t meet your expectations, especially since this was your first visit with us.
At An Japanese Spa, our goal is to provide a personalized massage experience for every guest, so it’s disappointing to learn that we fell short during your visit. Your comments have been shared with our team, and we’ll use them as an opportunity to improve our service.
I also sincerely appreciate your kind words about our front desk. We genuinely care about our guests’ experiences, and feedback like yours helps us continue to grow.
Every massage therapist has a unique style and technique, and we’d be happy to recommend a therapist whose approach is a better fit for your preferences—especially if you’re looking for more focused, targeted therapeutic work.
I would truly appreciate the opportunity to make things right. If you’re willing to give us another chance, please feel free to contact us directly. I’d love to personally help arrange your next visit and ensure you have the experience you were hoping for.
Thank you again for your honesty, and we hope to have the chance to welcome you back.
